Southwest Airlines Reservations

Southwest Airlines (WN) is the world’s largest low-cost carrier, headquartered in Dallas, Texas. Its main operating bases include Phoenix–Sky Harbor, Baltimore, Atlanta, Dallas–Love, Chicago–Midway, Denver, Las Vegas, Houston–Hobby, Los Angeles, Oakland, and Orlando.

Southwest has 734-plus aircraft on its fleet. You can travel to 103-plus cities in the U.S. and 9 other countries on your Southwest Airlines reservations.

Southwest Airlines offers 3 types of fares—Wanna Get Away, Anytime, and Business Select.

In 2020, Southwest Airlines won the Tripadvisor Travelers’ Choice Award for the Best Airline in North America—as well as the Best Economy and Best Low-Cost Airline in North America.

Southwest Airlines Booking Options

You can make your Southwest Airlines reservations in any of the following ways: 

1. Southwest.com (i.e., web/online)
2. By Phone 
3. Through the Mobile app (Android or iOS) 
4. From a Southwest Airlines ticket counter
5. From a travel agent 

Southwest Airlines Reservations Online

To make Southwest Airlines reservations online:

1. Go to Southwest.com
2. Select if you’ll be booking a round trip or flying one-way
3. Fill out your trip requirements, i.e., your:
   1. Departure city name
   2. Arrival city name
   3. Departure date
   4. Return date (if booking a round-trip)
   5. Number of passengers 
   6. Promo code (if you have one)
4. Click on the Search button 
   You will be shown several flight options based on your search criteria
5. Choose your flight (and other options) and pay

Southwest Airlines Reservations Phone Number

If you’re not comfortable booking online, you can call Southwest Airlines reservations number to book your flight. The flight booking process is secure and easy.

Southwest Airlines Mobile App Reservations 

Southwest Airlines reservations can be made with the mobile app. All you need to do is download the app and open a free account with Southwest. 

How to Check Your Flight Status on Southwest Airlines

To check your Southwest Airlines’ flight status online:

1. Go to Southwest.com
2. Retrieve your flight reservation as follows:
   1. Select the Flight Status from the top 
   2. Enter your flight details 
   3. Click on the Search button 

Your flight status will appear.

You can also use the mobile app to access your flight status.

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How to Book Cheap Flights on Southwest Airlines Booking 

1. To book a cheap flight, call Southwest Airlines Reservations ().
2. Subscribe to Click ‘N Save for the latest sales and special offers.
3. Take a Southwest Airlines credit card to earn extra points on your daily purchases plus bonus points on completing your card anniversary.  
4. Earn extra miles on daily purchases by signing up for Rapid Rewards. 

Southwest Airlines Senior Discounts

Southwest Airlines Reservations for Seniors 

Southwest Airlines has stopped offering discounted fares for senior citizens. If you want to make discounted reservations for seniors, call and ask for a low-cost ticket. 

Southwest Airlines Manage Reservation

How to manage your Southwest Airlines flight reservations

Southwest Airlines Manage Reservations is a useful online tool that allows you to manage all aspects of your trip.

You can use the Manage Reservations tab to:

• View your flight itinerary 
• Print your travel documents 
• Share your flight details via View/Share Itinerary
• Check in for your flight
• Print or reprint your boarding pass
• Change your flight 
• Upgrade your flight 
• Cancel your flight 
• Check your flight status 

To manage your Southwest Airlines’ flight reservations:

1. Go to Southwest.com 
2. From the Flight tab, select Manage Reservations
   The Retrieve Air Reservation page will appear

3. On the Retrieve Air Reservation page, enter your:
   1. Confirmation #
   2. First Name
   3. Last Name
4. Click on the Search button 
5. Now select your flight to:
   1. View/print your itinerary 
   2. Share your flight details
   3. Check in for your flight
   4. Print or reprint your boarding pass
   5. Change/upgrade/cancel your flight
   6. Check your flight status

You can also manage your Southwest Airlines flight(s) via the mobile app. 

Southwest Airlines Reservations Phone Numbers 

Southwest Airlines’ Reservations and Customer Relations phone numbers are follows:

• Southwest Airlines Reservation Number (open 24/7, U.S. toll-free)
• General Customer Service +1-800-I-FLY-SWA (1-800-435-9792)
• Baggage—General Questions +1-800-I-FLY-SWA (1-800-435-9792)
• Customer Relations +1-855-234-4654
• Articles Left at TSA Checkpoint +1-866-289-9673 or tsa.gov.
• Rapid Rewards Customer Service +1-800-445-5764
• Twitter @Southwestair

Southwest Airlines Fare Types

Southwest Airlines tickets and reservations 

Southwest Airlines offers 3 types of fares (i.e., tickets and reservations):

• Wanna Get Away
• Anytime
• Business Select

Wanna Get Away

Southwest’s most basic (cheapest) fare option is known as Wanna Get Away. 

It includes:

• 2 free checked bags
• Complimentary snacks and drinks 
• 6x fare earnings for Rapid Rewards members
• Reusable Funds option 

Wanna Get Away fares are technically non-refundable. But if you miss your flight, you can apply the fare toward future travel. That means the cost of your ticket will remain in your Southwest account till you use it or it expires—whichever is earlier. If you do not apply the funds for future travel within the eligibility period, the entire fare (incl. taxes, fees, etc.) will stand forfeited.  

Remember, if you fail to apply the funds within the eligibility period, the entire amount of the fare (+taxes, fees, etc.) will be forfeited.  

Anytime

Anytime fares are similar to Wanna Get Away fares—but refundable. They also earn more Rapid Rewards points (10x the fare amount) compared to Wanna Get Away fares (6x). Plus, they allow you to fly standby—which you can’t with Wanna Get Away fares.

Business Select

Business Select fares provide all the perks of Wanna Get Away fares, along with the option to refund—plus additional benefits such as: 

• Priority boarding
• Priority security lanes
• A premium (alcoholic) beverage
• 12x fare earnings

Southwest Airlines Seat Assignment 

Southwest Airlines has an open boarding policy which allows passengers to sit just about anywhere they want—in the front, middle, or back. As there are no seat assignments, seating is based on a first-come-first-seated basis, subject to the boarding order.

Southwest Airlines Seat Choices

Southwest Airlines offers the following types of seats:

1. Wanna Get Away Seats

Southwest’s basic fare seats, known as Wanna Get Away seats, come with the following options:

• 2 free checked bags
• Complimentary snacks and drinks 
• 6x fare earnings for Rapid Rewards members
• Reusable (for future travel) but non-refundable 

2. Anytime Seats

Anytime seats are similar to Wanna Get Away seats—but are refundable. They earn more Rapid Rewards points (10x the fare amount) compared to Wanna Get Away fares (6x). Plus, they allow you to fly standby—something you can’t do with Wanna Get Away seats.

3. Business Select Seats

Business Select seats come with all the perks of Wanna Get Away seats, as well as the option to refund—plus additional benefits such as: 

• Priority boarding
• Priority security lanes
• A premium (alcoholic) beverage
• 12x fare earnings

Southwest Airlines In-flight Entertainment (IFE) Services

Southwest Airlines’ in-flight entertainment services are 100% free, and include:

• Movies 
• Messaging 
• TV shows, incl. live TV
  (Free Live may not be available throughout the entire duration of the flight due to licensing restrictions)
• On-demand TV episodes
• Music from iHeartRadio (on select aircraft)
  (iHeartRadio may not be available throughout the entire duration of the flight due to licensing restrictions)
• In-flight entertainment streaming to mobile devices, tablets, and laptops
• Destination guides on where you’ll be landing 

Southwest Airlines Frequent Flyer Program—Rapid Rewards

An illustration of Southwest Airlines frequent flyers program, Rapid Rewards 

Rapid Rewards works on a points system, where you can earn points by: 

• Flying on Southwest Airlines 
• Shopping and dining with partners
  • At partner hotels
  • On car rentals and ground transportation
  • Shopping and dining at more than 800 retailers
  • Earn up to 3 points per USD 1 spent at select restaurants
  • Gas purchases from Marathon gas station outlets
    (1 point for every gallon of fuel)
  • Switching power service to NRG Home or Reliant 
  • Taking surveys 
• Shopping and dining with a Southwest Rapid Rewards credit card
  (Southwest Airlines is also a transfer partner of the Chase Ultimate Rewards® program) 

Southwest Airlines also allows you to:

• Buy Rapid Rewards points 
• Transfer credit card points to Rapid Rewards
  (i.e., from Diners Club and Chase Rewards)

Southwest Airlines Reusable and Refundable Fares

• Reusable Fares
  You can use the following fares toward future travel for up to 1 year from the original date of purchase:
  • Wanna Get Away
  • Anytime
  • Business Select 

You must, however, travel by the expiration date, and reuse your funds per Southwest Airlines’ No-Show policy (i.e., cancel your ticket at least 10 minutes before your flight’s scheduled departure time).

• Refundable Fares
  Anytime and Business Select fares are refundable if you cancel at least 10 minutes before your flight’s departure time. You will have the option to get a refund to your original form of payment or get Travel Funds for use in the future.

What’s the Difference between Reusable and Refundable Fares?

Am I Eligible for a Refund on Southwest Airlines?

• Refundable Fares
  • Anytime and Business Select fares are fully refundable—provided you cancel your flight at least 10 minutes before departure.
    • You can cancel online at Southwest.com 
    • You can cancel through the mobile app
    • You can call to cancel by phone 
  • You have the option to:
    • Get a refund to your original form of payment, or 
    • Get Travel Funds for future use

• Reusable Fares 
  • All Southwest Airlines’ fares can be used for future travel—including the discounted Wanna Get Away fares—if they were canceled per Southwest’s No Show policy.
  • Even the Wanna Get Away fares are fully refundable if you cancel within 24 hours of booking.
    • You can cancel online at Southwest.com
    • You can cancel through the mobile app
    • You can call to cancel by phone 
  • You will have the option to:
    • Get a refund to your original form of payment, or 
    • Get Travel Funds for future use
  • If you use a Southwest gift card or a LUV voucher to make a reservation and cancel within 24 hours, call Southwest’s Customer Relations at (+).

Southwest Airlines’ No Show Policy

• If you don’t plan to travel on any part of your itinerary, you must cancel your booking at least 10 minutes before your flight’s scheduled departure time, otherwise all the segments of your itinerary will be canceled. 
• If you don’t cancel your Wanna Get Away reservation segment at least 10 minutes before your flight’s scheduled departure time and do not board your flight, it will be considered a “no show”—and all the unused funds will be forfeited.
• The entire portion of your unused funds for Business Select and Anytime fares will be converted to reusable Travel Funds. 
• If you make a reward travel reservation and no show for it, your points will be credited back to your Rapid Rewards account, and any associated taxes and fees will be held for future use as reusable Travel Funds under your name. 

Southwest Airlines Phone Numbers

Below are a few important contact numbers of Southwest Airlines.

Southwest Airlines Reservations Phone Number (toll-free, open 24/7)

Customer Service (Rapid Reward) +1-800-435-9792

Delayed or Damaged Baggage +1-888-202-1024

Cargo +1-800-533-1222

En Espanol +1-800-826-6667

Flight Information +1-888-792-8747

Group Travel +1-800-433-5368

Property Left at TSA Check +1-866-289-9673

Teletypewriter (TTY) +1-800-535-1305

Southwest Airlines Travel Destinations

An illustration of Southwest Airlines destination map

Southwest Airlines flies to more than 103 destinations—across the United States and the following 9 countries:

1. United Kingdom 
2. Netherlands (Aruba)
3. Mexico 
4. Jamaica
5. Dominican Republic
6. Cuba
7. Costa Rica
8. Belize
9. Bahamas

Popular Destinations in the U.S. 

1. United States
   • Wichita, Kansas
   • Tulsa, Oklahoma 
   • Tucson, Arizona 
   • Telluride (Montrose), Colorado 
   • Tampa, Florida 
   • Steamboat Springs, Colorado 
   • St. Louis, Missouri
   • Spokane, Washington 
   • Seattle/Tacoma, Washington 
   • Savannah, Georgia
   • Sarasota, Florida 
   • San Juan, Puerto Rico
   • San José, California 
   • San Francisco, California
   • San Diego, California
   • San Antonio, Texas
   • Salt Lake City, Utah
   • Sacramento, California
   • Rochester, New York 
   • Richmond, Virginia
   • Reno/Tahoe, Nevada 
   • Raleigh/Durham, North Carolina
   • Providence, Rhode Island
   • Portland, Oregon
   • Portland, Maine
   • Pittsburgh, Pennsylvania 
   • Phoenix, Arizona
   • Philadelphia, Pennsylvania 
   • Pensacola, Florida
   • Panama City, Florida 
   • Palm Springs, California
   • Palm Beach, Florida 
   • Orlando, Florida
   • Orange County, California
   • Ontario, California 
   • Omaha, Nebraska
   • Oklahoma City, Oklahoma 
   • Oakland, California 
   • Norfolk, Virginia
   • New York City, New York 
   • New Orleans, Louisiana
   • Nashville, Tennessee
   • Minneapolis/St. Paul, Minnesota
   • Milwaukee, Wisconsin
   • Midland/Odessa, Texas
   • Miami, Florida
   • Memphis, Tennessee
   • Manchester, New Hampshire
   • Lubbock, Texas 
   • Louisville, Kentucky
   • Los Angeles, California
   • Long Island/Islip, New York
   • Long Beach, California 
   • Little Rock, Arkansas
   • Lihue, Hawaii 
   • Las Vegas, Nevada 
   • Kansas City, Missouri
   • Kailua-Kona, Hawaii
   • Kahului, Hawaii
   • Jacksonville, Florida 
   • Jackson, Mississippi 
   • Indianapolis, Indiana
   • Houston, Texas 
   • Hilo, Hawaii 
   • Hawaii, Honolulu
   • Hartford, Connecticut
   • Harlingen/South Padre Island, Texas 
   • Greenville/Spartanburg, South Carolina
   • Grand Rapids, Michigan
   • Fort Myers, Florida 
   • Fort Lauderdale, Florida
   • El Paso, Texas 
   • Dulles, Virginia 
   • Detroit, Michigan
   • Des Moines, Iowa 
   • Denver, Colorado
   • Dallas, Texas
   • Corpus Christi, Texas
   • Columbus, Ohio 
   • Colorado Springs, Colorado
   • Cleveland, Ohio
   • Cincinnati, Ohio
   • Chicago, Illinois
   • Charlotte, North Carolina
   • Charleston, South Carolina
   • Burbank, California
   • Buffalo, New York 
   • Boston, Massachusetts
   • Boise, Idaho 
   • Birmingham, Alabama
   • Baltimore/Washington, D.C., Maryland 
   • Austin, Texas
   • Atlanta, Georgia
   • Arlington, Virginia 
   • Amarillo, Texas
   • Albuquerque, New Mexico
   • Albany, New York 

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Frequently Asked Questions on Southwest Airlines Reservations