Kenya Airways Booking

Kenya Airways (KQ) is the flag carrier of Kenya, headquartered in Embakasi, Nairobi. Its shareholders include the government of Kenya (largest shareholder) and KLM Royal Dutch Airlines (among others). Kenya Airways operates out of a main hub at Jomo Kenyatta International Airport. 

KQ has a fleet size of more than 40 aircraft. Passengers holding a Kenya Airways booking can travel to more than 53 destinations across Africa, Asia, Europe, and America.

Kenya Airways offers 2 booking classes (travel classes)—Premier World (Business Class) and Economy Class.

Kenya Airways’ subsidiaries include Jambojet (a low-cost airline), African Cargo Handling Limited, and Kenya Airfreight Handling Limited.

Kenya Airways Booking Options 

You can make your Kenya Airways ticket booking: 

1. By phone (, open 24/7) 
2. Online (via the web or mobile) 
3. With the mobile app (Android or iOS)
4. Through a Kenya Airways Office 
5. Through your travel agent 

How to Book Kenya Airways Tickets Online

A quick and easy way to book your ticket is via the Kenya Airways booking site, Kenya-Airways.com.
To make a Kenya Airways flight booking online:

1. Go to Kenya-Airways.com

(The Book Flight option will open by default)

2. Enter your trip requirements 
3. Click on the Book Now button
4. Follow the prompts to:
   1. Select your flight and fare option
   2. Enter the passenger details
   3. Book special services (optional):
      1. Select a seat
      2. Add extra baggage 
      3. Reserve a dietary meal
         (at least 24 hours before departure)
      4. Book a wheelchair 
   4. Enter your payment details
   5. Confirm your booking and pay

You will receive your e-ticket immediately after you pay.

Kenya Airways Mobile Booking

You can also make a flight booking with Kenya Airways’ Android or iOS mobile app. After downloading the app, open a free account and get started. You can use the app to buy your ticket, book a flight, select a seat, make changes to your flight, check your flight schedule, and more. 

Kenya Airways Manage My Booking

Kenya Airways’ Manage Booking is a handy online feature through which you can:

• Change your travel dates
• Upgrade to Business Class
• Book a special meal
• Select your preferred seat
• Purchase an extra legroom seat
• Update your contact information
• Purchase excess baggage in advance 
• Cancel your flight booking 
• Request a refund

To manage your booking online:

1. Go to Kenya-Airways.com 
2. Click on the Manage Booking tab
3. Enter your:

1. Last name and booking reference number, or
2. E-ticket number 

4. Click on the Continue button 
5. Follow the prompts to:

1. Change your travel dates
2. Upgrade to Business Class
3. Book a special meal
4. Select your seat 
5. Purchase an Economy Comfort/Extra Legroom/Preferred seat
6. Update your contact information
7. Purchase excess baggage in advance 
8. Cancel your flight booking 
9. Request a refund

Kenya Airways Booking Status

To know your Kenya Airways booking status, log into your account or access your flight booking via the Manage Booking tab as explained below: 

1. Go to Kenya-Airways.com 
2. Select Manage Booking 
3. Enter your last name and booking reference number, or your e-ticket number
4. Hit the Continue button 

Your booking status and other flight details will appear on your screen. 

You can also know your KQ booking status from the confirmation mail you would have received after booking your ticket online or through your travel agent.

Kenya Airways Booking Class Codes

Kenya Airways’ booking class codes and their earning % Miles are as follows: 

• Business Cabin Codes
  • J, with a 175% earning %.
  • C, D, and I, with a 150% earning %.
  • Z, and O (1), with a 125% earning %.
• Economy Cabin Codes
  • Y, B, and M, with a 100% earning %.
  • U, K, and H, with a 75% earning %.
  • L, Q, T, R, E, and N, with a 50% earning %. 
  • G, V, W, X (1), with a 25% earning %.

How to Check Your Kenya Airways Flight Status

You can check your KQ flight status by phone or online. To check the flight status by phone, call the KQ airport office and ask them for your flight’s real-time status.

To check your Kenya Airways flight status online:

1. Go to Kenya-Airways.com
2. Click on the Flight Status tab 
3. Select the following information from the dropdown:
   1. Your departure city 
   2. Your arrival city 
   3. Flight number
   4. Departure date
4. Click on the Search button

The flight status will appear.
You can also use the mobile app to check your flight status.

How to Save Money on Kenya Airways Booking and Reservations 

• Check out the Deals and Promotions page. 
• Go through the Special Destination offers. 
• Join Flying Blue to earn bonus miles and enjoy extra perks.
• Book your flight through

(toll-free in the U.S./Canada and open 24/7)

Traveling with Special Travel Requirements

Book at least 48 hours in advance to avoid waiting at the airport 

You can book special assistance at the airport on wheelchair or by other means, during the flight, and for disembarking. However, you must book in advance to avoid waiting at the airport. 

If you’re travelling with a medical condition, you need to obtain a Passenger Medical Clearance (PMC) Form from Kenya Airways. You can obtain the Form after submitting a MEDIF (medical information form, including the declaration section). You must put a date on the form, sign it, and have it stamped clearly to avoid clearance delays. 

You can avail of special assistance if:

• You are an Unaccompanied Minor (UMNR) travelling alone
• You’re traveling with an infant/toddler
• You have mobility problems 
• You’re pregnant 
• You’re a medical/special needs passenger
• You require a special meal
• You required premium services 

Note 

If you need meal assistance, assistance inside the toilet, or for taking medications, you should travel with a personal care attendant.

What to Do if You Require Special Assistance on Kenya Airways

If you need any special assistance during your trip, i.e., at the airport, on the aircraft, or after, you must inform Kenya Airways at least 48 hours before your flight’s departure at the 24-hour Contact Center: .

Tips for Passengers Requiring Special Assistance on Kenya Airways

If you’ll be requiring any special assistance, be sure to book it in advance. This will ensure you don’t have to wait at the airport to receive it. 

General Tips

• Get in touch with ground staff after reaching the airport. 
• Passengers with the following disabilities must travel with a personal assistant:

• Severe mental disabilities that prevent them from applying safety instructions.
• Blind as well as deaf passengers unable to communicate with the crew. 
• Physical disabilities that may prevent evacuation in case of an emergency.
• Paraplegia. 

• If you’re traveling with a medical condition, you must receive a medical clearance form from the airline, known as Passenger Medical Clearance (PMC). To receive the form, you must fill out and submit a dated, signed, and stamped MEDIF (medical information form).
• Medical equipment required during the flight must be pre-approved by Kenya Airways at least 24 hours before departure.
• Mobility devices used by passengers can be carried free of charge, subject to restrictions (see below). 

Specific Tips

• Unaccompanied Minors (UMNR)
  • Children between 5 – 14 years can travel alone as Unaccompanied Minors on all flights. 
  • Children below 5 years must be accompanied by a passenger who is at least 18 years old—they are not allowed to travel alone.
  • Unaccompanied Minors will be charged the full fare plus a handling fee. 
  • The Unaccompanied Minor’s parent or legal guardian must fill out, sign, and submit an Unaccompanied Minor Form and an Indemnity Form. 
  • Young Passengers (child passengers aged 15 – 17 years) will be charged a UMNR handling fee on international flights (not on domestic flights). The Young Passenger’s parent or legal guardian is required to fill out, sign, and submit an Indemnity Form before traveling.
  • The parent/legal guardian book at least 24 hours before departure and will only be accepted on confirmed flights. 
  • Unaccompanied minors will not be accepted on flights with connections or overnight stopovers.
  • For more information, refer to the section titled Kenya Airways Unaccompanied Minors Policy.
• Passengers traveling with infants and toddlers
  • If healthy and fit, babies can travel after 48 hours—but after 7 days is preferable—subject to clearance.
  • Lap infants (except those occupying a car seat) must be held on the accompanying passenger’s lap during takeoff, landing, and when the seat belt sign switches on.
  • Seated infants must use the extension seat belt.
  • Baby cots can only be used when the Fasten Seat Belt sign is off. 
  • Infants seated on separate seats must be:
    • Supported with pillows. 
    • Securely strapped. 
  • Lap infants (i.e., infants who do not occupy a seat) must remain on the accompanying passenger’s lap at all times. 
  • Baby Cots /Bassinets
    • Baby cots are available free of charge upon request. 
    • If using a baby cot, the baby’s weight must not exceed 24.2lb/11kg.
  • Restrictions 
    • Neonates below 28 days of age will not be accepted. 
    • Infants below 48 hours old and ventilator cases must be pre-cleared by a doctor with aviation experience. 
• Passengers with reduced mobility
  • Passengers with neurodevelopmental or medical disabilities are provided wheelchair services free of charge. 
  • Book in advance by phone () or online via KQ’s Talk to us app.
  • What type of wheelchair can I bring?
    • You can bring your wheelchair free of charge if you make a reservation at least 48 hours before your flight’s departure.
    • Collapsible/dismountable manual wheelchairs can be carried in the cabin if they don’t exceed the following dimensions:

Aircraft	Max. Dimensions (L x W x H)	Max. Weight
Boeing 787	152 x 139 x 149cm(59.5 x 54.5 x 58.5in)	No limit
Boeing 737-300, 700, 800	112 x 113 x 85cm(44 x 44.5 x 33in)	No limit
Embraer 190	120 x 100 x 70cm47 x 39 x 27.5in	275lb/125kg

• Other types of wheelchairs can be checked in. After checking in, airport wheelchairs can be used. 

• What about reduced-mobility passengers traveling alone?
  • You can travel alone if you’re a self-supporting passenger and can perform the following tasks on your own:
    • You can evacuate on your own if the need arises. 
    • You can eat without assistance. 
    • You can take your medication without assistance. 
  • Onboard wheelchair assistance is limited to pushing the wheelchair to the lavatory door and back (if required). However, you should be able to lift the upper part of your body to and out of the wheelchair unassisted. 
  • Non-self-supporting passengers must travel with a personal care attendant who is capable of performing the above-mentioned function for the passenger. 
• What about reduced-mobility passengers traveling in a group?
  • If you are a reduced-mobility passenger traveling in a group of 5 or more passengers, you must make advance reservations. 
  • Your group will be handled per normal group procedures but will be provided the necessary ground equipment and staff for assistance.
  • Group attendants/escorts
    • Must be at least 18 years old. 
    • The number of escorts required on the trip will depend on the passengers’ ability to reach the aircraft exit unassisted in case of an emergency. 
    • The escorts will be briefed on how to act in case of an emergency. 

• Expectant Mothers
  • Passengers beyond 36 weeks of pregnancy and those who have delivered within the last 7 days will not be accepted.
  • If expecting more than 1 baby or in case of complications (incl. those in the past), your physician’s permission will be required before traveling. 
  • Passengers with single uncomplicated pregnancies traveling between 28 – 36 weeks will require a clearance certificate from a Kenya Airways doctor. They will not be allowed to travel after 36 weeks.
  • Passengers with multiple uncomplicated pregnancies traveling between 28 – 32 weeks will require a clearance certificate from a Kenya Airways doctor. They will not be allowed to travel after 32 weeks. 
  • Passengers with complicated pregnancies will require a clearance certificate from a Kenya Airways doctor. 
  • Passengers traveling after 28 weeks of pregnancy must produce a letter from their gynecologist, general practitioner, or midwife stating the following:
    • The pregnancy duration in weeks.
    • The nature of pregnancy: single, multiple, high-risk, etc.
    • Complications, if any. 
    • Any other relevant information. 
  • Points to remember
    • The doctor’s letter will not be treated as a clearance certificate—it will guide the medical team at Kenya Airlines to assess the passenger’s fitness to fly.
    • If taking a return journey, the flight must be within the 32- or 36-week limit or the journey will not be accepted. 
    • Non-self-supporting passengers must be accompanied by a passenger who can perform the required functions. 
    • It is recommended that the passengers’ insurance cover include pregnancy-related issues, especially on international travels. 
  • Download the medical information form (MEDIF).
• Passengers with Medical and Special Needs 
  • How do I know whether I require medical clearance to fly?

If you have any of the conditions below, you will need to fill out the MEDIF and submit it to doctors.kq@kenya-airways.com at least 24 hours before traveling: 

• You’ve had a heart failure, heart attack, stroke, respiratory failure, pneumothorax, or some major medical incident in the recent past.  
• You’ve undergone surgery within 2 weeks of travel. 
• You have a respiratory/heart condition. 
• Your medical condition is such that it will be adversely impacted by flying. 
• You have a pulmonary embolism (or a history of it).
• You have a mental impairment or illness. 
• Your medical condition may impact the health and safety of other passengers or affect the flight’s timing. 
• You can’t take care of yourself because you require special assistance.
• Your medical condition prevents you from sitting on a normal seat.
• You require a portable oxygen concentrator (POC), ventilator, or oxygen.
• You require a medical procedure or battery-operated medical equipment (excluding CPAP) during your flight.

• For more information, call Kenya Airways’ 24-hour helpline at /+254 (0) 20 3274747.
• Passengers traveling with medical devices 
  • Passengers requiring a portable oxygen generator (POC), ventilator, or medical oxygen on board must inform Kenya Airways before traveling. 
  • Medical devices used onboard:
    • Must be per IATA standards.
    • Must be pre-approved before travel, i.e., the device’s details must be provided to the airline and approved before traveling. 
    • Must be powered by dry-cell batteries. 
    • Must have sufficient battery backup and supply to last 150% of the flight’s duration.
    • Require advance MEDIF submission if ventilated and the passenger must be accompanied by a doctor who has experience in aeromedical transportation.
  • If carrying but not using a battery-powered portable oxygen concentrator (POC) in the cabin, the battery must be removed and packed separately unless the POC has at least 2 protective features to prevent the device from switching on accidentally during the flight.
• Passengers requiring medication on board
  • Passengers requiring medication on board must carry their medication in the cabin, along with a prescription and a letter from the doctor. If traveling abroad, check the destination country’s requirements. 
  • Medications will not be refrigerated onboard. 
  • Passengers requiring injections during the flight must inform a crewmember. 
• Passengers requiring medical oxygen on board
  • Can be purchased from Kenya Airways. 
  • The patient must obtain medical clearance for traveling. 
  • The passenger must be accompanied by a medical escort.
• Passengers requiring stretcher and mobility assistance 
  • Stretcher services are provided by the airline and are subject to medical clearance and carriage conditions. 
  • Must notify Kenya Airlines at least 48 hours before departure. 
  • The passenger must be accompanied by a medical escort. 
• Passengers requiring medical escorts 
  • Must book the escort service (for a fee) at least 48 hours before departure. 
• Facilitation Fees 
  • The following ground support services are provided for a fee:
    • Ambulift services
    • Ambulance services 
    • Medical oxygen on board
    • Wheelchair services
    • Hospital and pre-hospital ambulance services
  • Rates 

• Passengers traveling with service/emotional support dogs (SVAN/ESAN)
  • Trained and certified service dogs and emotional support dogs are allowed to travel free of charge in the cabin with their owners, subject to the following conditions:
    • The service dog must be trained to assist the passenger with a disability, such as visual impairment.
    • The emotional support dog must provide emotional and psychiatric support to passengers with psychiatric or mental disorders.
  • General conditions 
    • Must make a reservation at least 48 hours before departure:
      • By email:
      • By phone:
    • Service animals and emotional support dogs are accepted only on direct, non-stop flights—Kenya Airways does not provide transfer services.
    • Only 1 service or emotional support dog is permitted per passenger. 
    • No more than 1 service or emotional support dog will be accepted on narrow-body aircraft and 2 on wide-body aircraft.
    • The dog must be at least 4 months old.
    • Passengers traveling with service/emotional support dogs will not be assigned seats on emergency exit rows.
  • Documentation 
    • For passengers 
      • Passengers traveling with a service dog must fill out the MEDIF (medical form) and seek approval from Kenya Airways’ medical team. 
      • Passengers traveling with an emotional support dog must carry a letter from their attending psychiatrist.
    • For service/emotional support dogs
      Passengers traveling with a service/emotional support dog must carry the following documents:
      • The dog’s health certificate
      • Import/export documentation
      • Veterinary doctor’s letter 
      • Dog training certificate
  • For more information, refer to the section titled How to Travel with a Service/Emotional Support Animal (SVAN/ESAN) on Kenya Airways.
• Passengers requiring special meals
  • You must request your special meal at the time of upon booking or at least 24 hours before your flight’s departure. 
  • If you didn’t book earlier, you can book it later:
    • Online through ‘Manage Booking’
    • By phone:
  • Special Meals are based on:
    • Religious needs (Hindu/Jain/Kosher)
    • Medical and dietary needs (gluten-free/bland/diabetic/low-fat/non-lactose/low-sodium)
    • Baby and child needs (baby/child)
    • Other needs (fruit platter) 
• Passengers requiring premium services (Karibu Premium Services)
  • Kenya Airways provides Meet and Greet services (Karibu Premium) to speed things up through the airport touchpoints. The services can be booked at both arrival and departure airports, and include:
    • Personal Meet and Greet services at the aircraft door.
    • Pre-check in and baggage handling services. 
    • Porterage services.
    • Fast track arrival/departure counters.
    • Inter-terminal transfer services.
    • Fast-track boarding services.
    • Lounge access (paid if not eligible).
  • How to book Meet and Greet Services, Karibu Premium
    • Book in advance by email: KaribuPremiumServices@kenya-airways.com
    • Indicate the service tier you need, and provide the passenger name(s), ticket number/booking reference, flight number, and date. 
    • You will receive a response within 4 hours. 
  • Karibu Premium Rates 

• For more information, contact  KaribuPremiumServices@kenya-airways.com or call .  

Senior Citizen Discounts on Kenya Airways

Kenya Airways generally does not offer discounts to senior citizens. However, if you’re looking for discounted tickets, call Kenya Airways Booking at . 

Kenya Airways Group Bookings

A screenshot of Kenya Airways’ group bookings page

Economy Class Group Bookings

To make a group booking in Economy Class, at least 10 adult and child passengers are required. 

Business Class Group Bookings

To make a group booking on Premier World (Business Class), 5 or more passengers are required. 

How to Make a Group Booking on Kenya Airways 

You can make group bookings on Kenya Airways in 2 ways: 

• Online via the Group Flight Booking page.
  • Submit a request.
  • KQ will contact you with the group rates. 
• By phone—call . 
  • Speak with a travel expert.
  • Ask for a group discount.
  • Provide the passenger details.
  • Confirm your booking and pay. 

Kenya Airways Customer Support Numbers 

You can contact Kenya Airways Customer Support at the phone numbers below.

• United States
  • Phone 1-866-KENYA AIR (866-536-9224)
  • Email Customer.Relations@kenya-airways.com 
  • Cargo +1 (212) 899-3300
    (888) FLY-AVIA (359 2482)
  • Mailing address Aviacargo, Inc.
    PO Box 300333
    JFK International Airport
    Jamaica, NY 11430-0300
• Australia 1300-787-310 
• New Zealand 0800-737-747 
• Belgium 0032-2-712-64 28
• Canada 1-866-KENYA AIR/866-536-9224 Customer.Relations@kenya-airways.com 
• United Kingdom +44 20 82831800
• Central African Republic +236 7570 00 75
• China +86-10-64687599/8620-3866-3221/
• Hong Kong +852-3705-6323
• Taiwan +886-2-25602620
• Denmark +45 78 790 730
• Egypt +2 02 26908166
• Finland +358 20 1557 410
• France 01 76 44 10 58
• Germany 00 49 6031 737630
• Greece +30 210 3274 553
• Hungary +36 1 999 1430
• India +91-22-67986798/+91-79-26585077/26586077/26582735
• Indonesia +62-21-5431-7498
• Israel 9723-5261616/25
• Italy +39 06 4544 5913
• Japan +81 (0) 3-3498-3070
• Kenya +254-20-327-4747
  Mobile: +254-711-024-747
• Korea +82 2 317 8877
• Kuwait +965 22970243
• Luxembourg +32-2-712-64 28
• Malaysia +603-2691-7100/2697-6100
• Mauritius 230-202-67-01/6697
• Netherlands 31 (0)20 3161 900
• Nigeria +2348135175708/+2349027176182
• Norway +45 78 790 730
• Oman + 968 24660317
• Philippines + 63 2 759 2191/92
• Saudi Arabia 966 12 2633009
  966-2-6696933 Ext. 199/251
• Singapore (65) 6291 2109
• South Africa +27-(0)10 205 0000
• Sri Lanka +94-11-2439747
• Sweden +45 78 790 730
• Switzerland +41 442 201954
• Thailand +66 2 134 2391/2/3
• UAE + 971 4 5169000
• Vietnam +84-4-3941-3808/09/91-356-3279
• Zambia +260-966861388
• Zimbabwe +263 242 731070

Kenya Airways Booking Classes

What are Kenya Airways booking classes?

Kenya Airways offers 2 types of travel classes: 

1. Premier World (Business Class)
2. Economy Class

1. Premier World 

A view of Kenya Airways’ Premier World (Business Class) seat

Kenya Airways’ Business Class is known as Premier World. As a Premier World passenger, you will receive priority boarding, faster check-in, security, boarding, and baggage delivery at the destination airport. Aside from this, you can look forward to a culinary dining experience, with freshly crafted seasonal specialty meals, with complimentary coffee, tea, beer, wine, and spirits. You will also receive a larger luggage allowance than Economy Class passengers.

Major amenities

• Priority boarding, check-in, and baggage handling
• Extra baggage allowance
• Full-flat seats
  (176-degree recline)
• Seat width: 78.74cm (31in)
• 38.86cm (15.3in) TV screen with AVOD
• A 3-course/3-choice menu
• Laptop power points
• In-cabin mood lighting

2. Economy Class

Also known as Fiesta, Kenya Airways’ Economy Class is the basic level fare offered on all flights.

Economy Class seats have personal interactive screens to watch movies, TV shows, and documentaries. Depending on the aircraft, the seats are either in a 3 x 3 x 3 or 2 x 2 x 2 configuration.

Economy Class passengers can select their seats or upgrade to extra legroom seats (for a fee). 

Major amenities

• A 79cm (31in) seat pitch 
• A 47cm (18.5in) seat width 
• A 15cm (6in) reticulated recline
• Seatback TV screens (26.7cm/10.5in) with AVOD
• Personal storage, coat hook, and drink holder
• Adjustable headrest (contour and height)
• A 2-course/2-choice menu

Can I book a First Class seat on Kenya Airways?

Kenya Airways does not offer First Class seats on its flights as of now. However, it offers Business Class seats known as Premier World. 

Can I book Premium Economy seats on Kenya Airways?

Kenya Airways does not have Premium Economy seats on its flights. You can either book a Business Class seat (Premier World) or an Economy Class seat, depending on your budget. 

Economy Class Seat Options

Passengers holding a confirmed Economy Class ticket can select their seats in advance for more comfort and convenience. The seat choices available on Kenya Airways are Economy Max, Economy Comfort, Super Economy, Extra Legroom, Preferred, and Standard.

1. Economy Max Seats
   An Economy Max seat lets you reserve the seat or row next to you and create more space and privacy for yourself.
   • Economy Max seats can only be booked online during check-in—from 48 hours to 3 before your flight’s departure. 
   • You can book in any of these ways:
     • Through an email invite 
     • Through the check-in page
     • Via the Manage Booking page 
   • You will:
     • First, be directed to the seat map page from where you can select the additional seat/seats you want to book. 
     • Then be directed to the payments page to confirm your purchase.

2. Economy Comfort Seats 

Available in the first three rows (11, 12, 14) of the B787 Dreamliner aircraft, Kenya Airways’ new Economy Comfort seats provide:

• Up to 8cm more legroom than Economy Class seats
• A 34in pitch (compared to 31in in the remaining Economy Class seats)
• Front-of-the-cabin location for faster exit
• Dedicated overhead bin for your carry-on baggage

Economy Comfort seats are currently available on the following routes: 

• New York
• Rome
• Paris
• London
• Guangzhou
• Geneva
• Bangkok
• Amsterdam

3. Extra Legroom Seats

Available on all aircraft, Extra Legroom seats are located near the entrance and exit points. They provide more space and better placement within the aircraft. In most cases, they also allow passengers to disembark faster. 

4. Super Economy Seats 

Located in the front section of the Economy cabin, Super Economy seats come with a vacant middle seat, thus allowing for more privacy and comfort.  

5. Preferred Seats 

Preferred Seats are located in the front section of the Economy cabin, and allow you to disembark faster. 

6. Standard Seats 

Standard Economy seats are available on all aircraft. You can choose a window, aisle, or middle standard seat, depending on your preference. 

How can I select a seat on Kenya Airways?

You can select a seat: 

• Online at the time of booking or later through Manage Booking
• With the mobile app (at the time of booking or later)
• By phone, at the time of booking or later by calling or the local office in your country
• Through a Kenya Airways ticket office
• Through your travel agent 
• When you check in (online or at the airport)

Note. Economy Max seats can only be selected when check-in starts (from 48 hours to 3 hours before departure).

Can I change my seat after paying for it?

Yes, you can change to another seat of equal value at no additional cost, or select a higher value seat by paying the difference any time before your flight’s departure. However, if you change your seat to a lower value seat, the difference will be forfeited. 

Can I get a refund after I’ve purchased a Standard Economy, Super Economy, Economy Comfort, Extra Legroom, or Preferred Economy seat?
Seat selections are non-refundable—unless your flight is disrupted or your aircraft is changed, or if operational, safety or security issues are involved. 

However, if any of the seat selections below were downgraded by the airline to Regular Seats due to operational, safety, or security reasons, you will get a voucher of the same value for future use:

• Economy Comfort 
• Super Economy 
• Extra Legroom 
• Preferred 
• Standard  

I’m traveling with my family, can we all be seated together?

If you’re traveling with your family and want to be seated together, call Kenya Airways at /+254-711024747 or visit a sales office and request them. 

I’m traveling in a group; can we all be seated together?

That depends on seat availability and which seats you select. If your group booking includes at least 10 passengers, you can select Regular seats (free of charge) as you like. However, if you upgrade your seat selection to any of these seats, you will be charged, and whether you can get to sit together will depend on seat availability—Standard, Preferred, Extra Legroom, Super Economy, and Economy Comfort. 

Kenya Airways Seat Reservation for Disabled Passengers

If you need any special assistance at the airport, during your flight, or after, you must inform Kenya Airways at least 48 hours before your flight’s departure by calling the 24-hour Contact Center at this number:.

• If you’re traveling with a medical condition, you must obtain a Passenger Medical Clearance (PMC) form in advance from the airline after filling out and submitting KQ’s MEDIF (medical information form).
• If you’re traveling with medical equipment that you’ll be using during the flight, you must get it pre-approved by Kenya Airways at least 24 hours before departure.

For contact details and more information, refer to the section titled What to Do if You Require Special Assistance on Kenya Airways.

Kenya Airways Booking Numbers

Below are a few important Kenya Airways booking numbers in different countries. 

• United States (24/7, toll-free)
• Canada (24/7, toll-free)
• Australia 1300-787-310
• New Zealand 0800-737-747 
• Belgium 0032-2-712-64 28
• Canada 1-866-KENYA AIR/866-536-9224  
• United Kingdom +44 20 82831800
• Central African Republic +236 7570 00 75
• China +86-10-64687599/8620-3866-3221/
• Hong Kong +852-3705-6323
• Taiwan +886-2-25602620
• Denmark +45 78 790 730
• Egypt +2 02 26908166
• Finland +358 20 1557 410
• France 01 76 44 10 58
• Germany 00 49 6031 737630
• Greece +30 210 3274 553
• Hungary +36 1 999 1430
• India +91-22-67986798/79-26585077/26586077/26582735
• Indonesia +62-21-5431-7498
• Israel 9723-5261616/25
• Italy +39 06 4544 5913
• Japan +81 (0) 3-3498-3070
• Kenya +254-20-327-4747
  Mobile: +254-711-024-747
• Korea +82 2 317 8877
• Kuwait +965 22970243
• Luxembourg +32-2-712-64 28
• Malaysia +603-2691-7100/2697-6100
• Mauritius 230-202-67-01/6697
• Netherlands 31 (0)20 3161 900
• Nigeria +2348135175708/+2349027176182
• Norway +45 78 790 730
• Oman + 968 24660317
• Philippines + 63 2 759 2191/92
• Saudi Arabia 966 12 2633009
  966-2-6696933 Ext. 199/251
• Singapore (65) 6291 2109
• South Africa +27-(0)10 205 0000
• Sri Lanka +94-11-2439747
• Sweden +45 78 790 730
• Switzerland +41 442 201954
• Thailand +66 2 134 2391/2/3
• UAE + 971 4 5169000
• Vietnam +84-4-3941-3808/09/91-356-3279
• Zambia +260-966861388
• Zimbabwe +263 242 731070

Kenya Airways In-flight Entertainment (IFE) Services

Kenya Airways offers personal interactive seatback screens on most flights. You can also watch movies after downloading the KQ Cinema App from Google Play or the App Store before taking off. This service is currently available on select aircraft (B737-700 and B737-800). 

KQ’s in-flight entertainment services include:

• 100-plus movies and documentaries 

• TV Programs
• Music tracks 
• Games

Kenya Airways’ Frequent Flyer Program—Flying Blue

A view of Kenya Airways’ Frequent Flyer Program, Flying Blue

Kenya Airways is a member of Flying Blue, which is also the loyalty program of KLM, Air France, Aircalin, Tarom, and Transavia. You can earn elite status by earning experience (XP) at 4 levels—Explorer (entry-level), Silver (100 XP), Gold (180 XP), and Platinum (300 XP). The higher your cabin class and flying distance, the more XPs you earn.

After joining Flying Blue, you can start accumulating points and bonus miles when you book flights on Kenya Airways, partner airlines, and codeshare partners—as well as on non-flying purchases. You enjoy Sky Team benefits all over the world and also redeem your miles for hotel accommodations, car rentals, vacation packages, and retail products. can redeem your 

Kenya Airways Travel Destinations

Kenya Airways flies to more than 53 cities across Africa, Asia, Europe, and America.

Popular Destinations 

United States New York City Zambia Angola Luanda Benin Cotonou Botswana Gaborone Burkina Faso Ouagadougou Burundi Bujumbura Cameroon Douala Yaoundé The Central African Republic Bangui Chad N’Djamena China Guangzhou Hong Kong South Sudan Juba Suda Khartoum

United Kingdom London Switzerland Geneva France Paris Germany Frankfurt Netherlands Amsterdam Denmark Copenhagen Tanzania Dar es Salaam Ki limanjaro Zanzibar Thailand Bangkok Comoros Moroni Côte d’Ivoire Abidjan The Democratic Republic of the Congo Kinshasa Kisangani Lubumbashi Djibouti Djibouti City

Gabon Libreville Ghana Accra India Mumbai Italy Rome Kenya Kisumu Malindi Mombasa Nairobi Liberia Monrovia Madagascar Antananarivo Malawi Blantyre Lilongwe Mali Bamako Mauritius Port Louis Zimbabwe Harare Victoria Falls Ethiopia Addis Ababa Livingstone Lusaka Ndola

Mayotte Dzaoudzi Mozambique Maputo Nampula Nigeria Lagos Republic of the Congo Brazzaville Rwanda Kigali Senegal Dakar Seychelles Mahé Sierra Leone Freetown South Africa Cape Town Johannesburg Uganda Entebbe United Arab Emirates Dubai Egypt Cairo Equatorial Guinea Malabo

Frequently Asked Questions on Kenya Airways Booking