Air New Zealand (NZ) is New Zealand’s flag carrier and a member of the Star Alliance since 1999. Based in Auckland, New Zealand, the airline’s main hubs include Auckland, Christchurch, and Wellington and its main cities include Queenstown and Sydney.
Air New Zealand has a fleet size of 103 aircraft. An Air New Zealand ticket booking can take you to 20 domestic and 32 international destinations across 18 countries, mainly within and around the Pacific Rim.
The airline operates actively on Australasia and South Pacific routes and provides long-haul services to eastern North America and Asia.
Air New Zealand was ranked the safest airline in the world by JACDEC in 2014. It has been certified a 4-Star Airline by Skytrax and was rated in 2021 by AirlineRatings.com as the Best Long-Haul Airline Pacific, Best Premium EconomyClass, and Best Economy Class.
How to Book a Flight on Air New Zealand
You can make an Air New Zealand booking:
By phone
Online via AirNewZealand.com
With Air New Zealand’s mobile app
At an Air New Zealand sales office
Through your travel agent
Air New Zealand Online Booking
To make an online booking on Air New Zealand:
Go to Official Website Air New Zealand. The Book your trip🡪Book a flight section will appear on your screen (as shown above)
Enter your flight requirements (From and To airports/cities)
Click on the Continue button The following box will open up:
Fill out the boxes that apply, such as:
Return trip/one-way trip/multistop trip
Travel dates
Number of Adults/Children/Infants
Book a child travelling alone (for booking an unaccompanied minor)
Service class (Economy/Premium Economy/Business)
Promo code (if any)
Click on the Search button
Follow the prompts to:
Select your flight(s)
Enter the passenger details
Purchase extras (optional)
Select your seat
Review and pay
You will receive your e-ticket at the email ID you registered in the passenger details above.
How to Check Air New Zealand Flight Status
You can check your Air New Zealand flight status either by calling Air New Zealand’s office in your city/airport or online through Air New Zealand’s website.
To check your Air New Zealand flight status online:
Go to AirNewZealand.com/arrivals-and-departures The Arrivals and departures page will open by default
Select by:
Arrivals into (opens by default)
Departures from (by clicking on the option)
From the dropdown, select the arrival/departure city
Click on the Search button
The flight status details will appear on your screen.
You can check the flight arrival and departure information by phone at the following numbers:
Country
Phone Number
From New Zealand
0800 737 000
From Australia
1800 132 476
From the United Kingdom
0800 028 4149
From the United States
1-800-262-1234
From Canada
1-866-351-9528
From Hong Kong
852-2862 8988
From Japan
0120 300 747
From Singapore
800 8525 021
From China
86-21-5292 8755
For flight timetables, go to AirNewZealand.com/flight-schedules
For Airport maps and connections, go to AirNewZealand.com/airport-maps-and-connections
To receive travel alerts, go to AirNewZealand.com/travel-alerts
Air New Zealand Manage Booking
You can make changes to your flight booking by phone or by contacting the call center or local office in your city/country, or online through Air New Zealand’s website/mobile app.
How to Manage Your Air New Zealand Ticket Booking Online
Air New Zealand’s Manage booking is a useful functionality that allows you to make changes to your flight booking and purchase extras online via the website or mobile app. The Manage booking functionality allows you to:
View your flight bookings
Change your flight
Choose a different time
Change your flight date
Change your flight destination
Cancel your flight
Purchase extra baggage
Change your in-flight services
Request a special meal
Select your preferred seat
Upgrade your seat
Add Skycouch
Add your passport details
Add your Airpoints number
Request a copy of your e-ticket
Note
After you sign in, you’ll be shown the changes you can make.
For changes that incur an extra cost, the charges will be indicated.
Some options may not be available for your flight.
If you’ve booked a Flexi Fare, you will have more options available, especially if you make the changes on the day before your flight.
To manage your Air New Zealand flight booking online:
Go to the homepage, AirNewZealand.com
Click on the Manage booking tab (it appears on the top menu bar as well as lower on the page)
On the page/section that opens, enter your:
Booking reference (appears on your receipt and e-ticket)
Family name (must be the same as that used in your original flight booking)
Click on the Continue button
Select your flight and follow the prompts to:
View your flight bookings
Change your flight time/date/destination
Cancel your flight
Purchase additional baggage
Book a special meal
Choose your preferred seat
Upgrade your seat
Add Skycouch
Add your passport details
Add your Airpoints number
Request a copy of your e-ticket
Note
You will not be able to manage your booking online if:
You booked your ticket through a travel agent or a different airline (in which you will need to contact them directly)
Your flight has already departed
Your flight booking includes more than 9 passengers
Your booking includes multiple cities
You purchased a booking with a promo code
Air New Zealand Group Bookings
You can apply for a group booking by phone or online
If you’re travelling in a group of 10 or more adult passengers, you can apply for a group booking by phone or online by filling out the enquiry form.
If you fill out the online enquiry form, be sure to fill out the forms marked with an asterisk (*). Once you’ve submitted the online form, you will receive a response from Air New Zealand within 72 hours.
If you make a group booking by phone, you will receive an instant quote and you will be able to book your ticket immediately.
Air New Zealand Fare Hold
The Fare Hold option at Air New Zealand allows you to reserve the fare for your itinerary at a specifically displayed price for up to 3 days for a small fee and pay for it later after you’ve firmed up your travel plans. After paying the Fare Hold fee (see below), you will have 3 days to confirm your booking by paying up the full fare. If you change your mind and don’t want to book the flights, your flight booking will be automatically cancelled and the fee forfeited unless you’ve booked a fare from/to the United States and clause #7 of the Terms and Conditions (below) applies to your case.
Air New Zealand Fare Hold Fees
Route
Fee (per Booking)
Within New Zealand
$10
Pacific Island and Trans-Tasman Destinations
$25
Other International Destinations
$35
Note: The above fees are per booking and will not vary with the number of passengers in your booking.
How Fare Hold Works
Choose your flight online via AirNewZealand.com.
If your itinerary qualifies for Fare Hold, the option will appear on a Hold this fare button at the bottom of the Select your flights page. Click on this button to hold your fare(s).
Fill out the details on the Fare Hold page and pay the fee.
You’ll receive a Fare Hold confirmation email, with a booking reference and a link to your booking.
Your itinerary will be reserved for you for 3 days at the same price.
To proceed with your booking within the 3-day period, click on the link in your confirmation email, enter the passenger details, and pay for your flight/flights. If you don’t want to complete your booking, do nothing and let your booking lapse.
Note
The Fare Hold fee applies per booking and does not vary with the number of passengers in your booking.
You cannot change your flight/flights or the number of passengers, but you can change the passenger name when you return to complete your booking.
After you complete your flight booking, you can make changes to your flight per the applicable fare rules and fees.
Fare Hold Terms and Conditions
Fare Hold applies only to some flights that are booked online at least 21 days before departure through Air New Zealand’s website.
The Fare Hold option is not available for:
Works Deluxe fares
Fares containing/requiring promo codes on Domestic, Pacific Island, or Tasman fares.
After paying the Fare Hold fee, you’ve not allowed to make any changes to your flight. But after completing your booking, you can make date changes according to the fare rules that apply to your ticket, and additional fees may apply.
Your Reserved Fare will be held for you for 3 calendar days (up to 11.59pm) from the time you pay the Fare Hold fee (applicable to the country and website of purchase). Your booking will be automatically cancelled if you do not pay within the 3-day time period.
You can confirm and pay your Reserved Fare any time during the Reserved Period:
Through the link that appears in the Fare Hold confirmation email sent to you.
By retrieving your flight booking on your Air New Zealand account.
By retrieving your booking via the Manage booking section on AirNewZealand.com.
You cannot make any changes to a Reserved Fare during the 3-day period. If you want to make any changes, you must either let your booking lapse or cancel it, and then make a new booking. The fee paid by you will be forfeited.
For Reserved Fares to/from the United States, the Fare Hold fee can be refunded only if you cancel the Reserved Fare within 24 hours of paying the Fare Hold fee. After 24 hours, the Fare Hold fee cannot be refunded, even if you cancel the Reserved Fare. To cancel a Reserved Fare within 24 hours and get your Fare Hold fee refunded, you must contact Air New Zealand (or the office in your city/country) and provide your booking reference number.
How to Book Air New Zealand with Points
You can book Air New Zealand flights with Airpoints (also known as Airpoints Dollars, APDs) in any of the following ways:
Online. Just sign in to your account from the airline’s homepage. You must have your Airpoints number/username/email and password ready before or when booking your flight. After booking your flight, select to pay with Airpoints Dollars on the payment page.
By phone. Call Air New Zealand and provide your Airpoints membership number when you book your flight.
Through a travel agent. Call your travel agent and provide your Airpoints number when booking your flight.
Air New Zealand Booking Numbers
Air New Zealand ticket booking numbers
Air New Zealand’s phone numbers are given below. Note. All 0800 numbers in Europe are toll-free but reachable by landline only.
Air New Zealand offers the following booking classes/travel classes on long-haul flights:
Economy Class
Economy Couch
Premium Economy
Business Premier
Economy Class
A photograph of Air New Zealand’s Economy Class seats on long-haul flights
Economy seats are available on all Boeing 787-9 and 777-300 long-haul flights operated by Air New Zealand, i.e., all international flights except flights between any of the following two countries: Australia, New Zealand, Bali, Honolulu, South Pacific Islands.
Major features
Integrated 9in HD touchscreen on each seat
Individual/shared USB sockets
Inflight meals
Inflight entertainment
Airpoints Dollars and Status Points for all flights
Seat width: 17.2in, seat pitch 31-33in with 5in recline
Economy Skycouch
You can upgrade your EconomyClass ticket to Skycouch and enjoy the benefits of a 3-seater without paying the full price for all 3 seats. The price will depend on how many passengers will be using the Skycouch. If only one passenger proposes to occupy a Skycouch, the fee will be higher than the price of 2 passengers occupying it.
A Skycouch measures 61in in length with the window-side armrest up and 29in wide with cushion and leg rests.
Skycouch seats are located in the Economy cabin of all 777 and 787-9 aircraft and vary by aircraft.
Premium Economy
Premium Economy seats are available on all Boeing 777-300 and 787-9 long-haul flights by Air New Zealand. They include all international flights, except flights between any of the following two countries: Australia, New Zealand, Bali, Honolulu, South Pacific Islands.
Major features
Premium check-in
More personal space
Free standard seat selection
Extra baggage allowance
Inflight entertainment (personal touchscreen in widescreen format) (1,700-plus hours of content incl. movies, TV box sets, video games, and a kids section)
USB and iPod connections
Complimentary meal and drinks
Higher Airpoints Dollars and Status Points
More legroom
Maximum seat pitch in its class
50% more recline than Economy Class
41in pitch, 9in recline, 19.3in width, and 5in wide armrests
Amenity kit on select flights
Business Class
Business Premier seats are available on all Boeing 777-300 and 787-9 long-haul flights operated by Air New Zealand. They include all international flights, except flights between any of the following two countries: Australia, New Zealand, Bali, Honolulu, South Pacific Islands.
Major features
Premium check-in
Complimentary lounge access
Priority baggage service
Personalized inflight service
Lie-flat/leather armchair seats with more personal space
22in wide armchairs that convert into a 67.5in bed (777-300 aircraft)
Audio and video programs incl. the latest blockbusters, TV programs, audio programs, music CD collection
Complimentary meals and drinks from the Business Premier menu
Complimentary bottled water
Higher Airpoints Dollars™ and Status Points
Amenity kit with deluxe toiletries
Air New Zealand Seat Booking
You can select your seat in the following ways:
By phone (a service fee will apply)
When booking your ticket online
After booking your ticket via Manage booking
Via seatselect by signing in to your Air New Zealand account
You may be able to select a Standard Seat for free as part of your fare or Airpoints status. To select a different seating option (or this option is not available), you can purchase a seat using the seat select option for a fee.
When can I select a seat?
You can purchase a seat via seatselect at the time of booking your ticket—but no later than 3 hours before departure for international flights and up to 30 minutes before departure for domestic flights.
If you’re purchasing your seat with Airpoints Dollars (APDs), you must do it at the time of booking.
If you’re holding an Elite, Gold, Elite Partner, or Koru membership status, check the section below.
A Standard Seat is included in your fare if you’re travelling on the Works or Works deluxe fare to the Tasman or Islands, or on a Flexi change/Flexi refund fare on a domestic flight.
If you’re flying on a domestic New Zealand, Tasman and Islands flight on a seat only or seat+bag fare, you can select your seat in advance via paid seat select.
If you’re taking a long-haul international flight, a standard seat may be included in your fare. If not, you can purchase in advance via paid seat select.
You’re allowed to change your seat to one of the same/lower value whenever you want.
If you don’t select your Standard Seat in advance, you will be allotted a seat when you check in. On long-haul international flights, you can book a Standard Seat free of charge (if available) when online check-in opens 24 hours before departure.
Preferred Seat
Preferred Seats are located in preferred spots on the aircraft and mostly come with extra legroom.
Exit Row Seat
Exit Row Seats offer extra space in the front for stretching out.
If there’s an emergency, you may have to activate the exit door. This means you must meet all the Civil Aviation/regulatory authority’s safety requirements, and:
Be at least 15 years old
Understand English properly
Follow the instructions from the crew
Be physically fit and willing to help
Be free of physical disability or any condition that prevents you from performing an emergency exit function
Strong enough to open the exit door in case of an emergency
Confirm that you meet these requirements if you book an emergency row seat
Be ready to be assessed at check-in, the departure gate, or after you’ve boarded the flight
Bassinet Row Seats
You can purchase bassinet seating (subject to availability) if you’re travelling with an infant.
Such seats have bassinet fittings that can be used by infants who are up to 8 months old and weigh up to 26lb/11.8kg.
If you didn’t or couldn’t secure a Bassinet Seat at the time of booking, Air New Zealand will do its best to allot you one at the airport if it’s still available.
Bassinet Seats measure 29in (73.66cm) in length and 13.5in (34.29cm) in width.
Seating Benefits for Airpoints Elite, Gold, Elite Partner, and Koru MembersElite, Gold, Elite Partner, or Koru member are entitled to complimentary premium seating. Frequent flyer Premium Seats are located toward the front of the cabins on most flights. Premium Seating: Includes Space+ zone on domestic jet services and international A320 and A321 servicesProvides extra legroom and is independent of Preferred/Exit Row seats.Is allotted on a first-come-first-served basis. Includes (regardless of fare type) complimentary access to all available Standard Seats.If you’re booking online, you must sign in to your account or provide your Airpoints number on the Passenger Details page to access Premium Seats.If Preferred/Exit Row Seats are still available 48 hours before departure, you can select them for free.
Seat Selection Prices on Air New Zealand (One-way/From Prices)
¹ Seat selections (seatselects) are complimentary for Business Class and Worksdeluxe fares. ² Seat selections (seatselects) are complimentary for some Economy Value fares.
Air New Zealand In-flight Entertainment
Air New Zealand offers on-demand entertainment screens on each seatback. You can start using the entertainment system from the time you board your flight till it lands. Entertainment programs include Hollywood blockbusters, comedies, classics, arthouse films, quick-view options, TV series, and documentaries.
Domestic flights within New Zealand
A free copy of KiaOra magazine that covers business, sport, travel, and lifestyle
An inflight quiz via the entertainment system
International flights
Movies and TV shows in multiple languages
Music
Radio shows and audiobooks
Games such as Sudoku, Chess, Blackjack Casino, Sled Jump, sport/trivia games, etc.
Kids’ activity packs incl. movies, TV programs, games, audiobooks, etc.
Food and drink (aside from complimentary meals) incl. sandwiches and snacks for purchase
Flight maps to show where you are, aircraft speed, time to reach your destination, outside temperature, etc.
Seat Chat to chat with family and friends on the aircraft without having to leave your seat
Air New Zealand Booking Classes
Your Booking Class on Air New Zealand is designated by a letter based on the fare type purchased by you. Your Booking Class will be mentioned on your ticket, as explained below.
Air New Zealand Booking Classes on Domestic Flights within New Zealand
Service Class
Booking Class
Fare Type
Economy
Y, M, B, Q, H, W, V, L, T, S, K, G, F, P, X
seat seat+bag flexichange flexirefund
seat fares
Ideal for short breaks
Includes a baggage allowance of:
1 carry-on bag not exceeding 15.4lb/7kg
Zero checked bags
Includes:
A Standard Seat
Inflight snack
Tea or coffee
Additional snacks and beverages on Koru Hour* flights
Standard seat select
Starts NZD 5
Free for Airpoints Gold, Elite, and Koru members
Change of flight date/time permitted for NZD 50 per passenger (infants exempted) before flight departure (fare differences may apply).
Online changes will not be charged any service fee
No refund on cancellation
Non-transferrable
Qualify for Airpoints Dollars and Status Points unless you purchase with Airpoints Dollars.
F-class tickets and some grabaseat greenlight fares qualify for Status Points only
seat+bag Fares
Includes a baggage allowance of:
1 carry-on bag not exceeding 15.4lb/7kg
1 checked bag not exceeding 50lb/23kg
Includes:
A Standard Seat
Inflight snack
Tea or coffee
Additional snacks and beverages on Koru Hour* flights
Standard seatselect
Starts from NZD 5
Free for Airpoints Gold, Elite, and Koru members
Change of flight date/time permitted for NZD 50 per passenger (infants exempted) before flight departure (fare differences may apply).
Online changes will not incur any service fee
No refund on cancellation
Non-transferrable
Qualify for Airpoints Dollars and Status Points unless you purchase with Airpoints Dollars.
F-class tickets and some grabaseat greenlight fares qualify for Status Points only.
More Airpoints Dollars and Status Points than seat fares
flexichange Fares
Change your flight time for free on the day of departure, subject to seat availability
Includes a baggage allowance of:
1 carry-on bag not exceeding 15.4lb/7kg
1 checked bag not exceeding 50lb/23kg
Includes:
A Standard Seat
Inflight snack
Tea or coffee
Additional snacks and beverages on Koru Hour* flights
Free Standard seatselect
Change the flight date, time, or route for free before departure (just pay the fare difference, if any)
Free change to an earlier/later flight on the departure date, subject to the same route, seat availability, and applicable fare difference
Online changes will not incur any service fee
No refund on cancellation
Non-transferrable
Qualify for Air points Dollars and Status Points unless you purchase with Air points Dollars.
F-class tickets and some graba seat green light fares qualify only for Status Points.
More Air points Dollars and Status Points than seat and seat+bag fares
Flexirefund Fares
Change your flight date, time, origin, or destination, subject to seat availability (but fare differences may apply).
Includes a baggage allowance of:
1 carry-on bag not exceeding 15.4lb/7kg
2 checked bags not exceeding 50lb/23kg each
Includes:
Standard Seat
Inflight snack
Tea or coffee
Additional snacks and beverages on Koru Hour* flights
Free Standard seatselect
No change fee for changing flight date or time, as long as you do it before departure (fare differences will apply)
Free change to an earlier/later flight on the departure date, subject to the same route, seat availability, and applicable fare difference
Online changes will not incur any service fee
Fully refundable cancellations with no refund fee, as long as you cancel before departure
If you No-Show for your flight:
You can still make changes after departure.
A cancellation fee of NZD 50 will be charged if you apply for a refund
Non-transferrable
Qualify for Airpoints Dollars and Status Points unless you purchase with Airpoints Dollars
F-class tickets and some grabaseat greenlight fares qualify only for Status Points
More Airpoints Dollars and Status Points than seat, seat+bag, and flexichange fares
grabaseat Fares
grabaseat greenlight fares are the lowest available fares for travel within New Zealand
The same domestic fare conditions apply as above but no Airpoints Dollars will accrue
* Koru Hour flights include A320 jet flights between Queenstown, Dunedin, Christchurch, Wellington, and Auckland with a flight time exceeding 50 minutes, departing from Monday and Friday (excluding public holidays) between 4:35pm and 7:05pm.
Regional Gotta GoFares
Includes last-minute fares to/from regional airports
Only available for purchase via Air New Zealand’s contact center from 60 to 90 minutes before departure for flights to/from a regional airport in New Zealand
Single journey seat fares are NZD 169 and NZD 249 for multi-sector journeys
Not available for online purchase—can be purchased only if you do not hold a same-day booking for the same route
Subject to availability and on select flights only
Note
Regional airports include Whangārei, Timaru, Tauranga, Rotorua, Palmerston North, New Plymouth, Napier, Kerikeri, Blenheim, Nelson, Gisborne, Hokitika, Hamilton, and Invercargill.
Direct and indirect flights between the following cities are excluded: Dunedin, Queenstown, Christchurch, Wellington, and Auckland.
Air New Zealand Booking Classes on Flights Between New Zealand and Australia/Pacific Islands (incl. Bali and Honolulu)
Service Class
Booking Class
Fare Type
Business Premier
D, C, R, I
Business
Business Premier
Z, J
Business Saver
Premium Economy
U, E
Flexi
Premium Economy
O, A
Smart Saver
Economy
Y, M, B, H
Flexi
Economy
V, Q, T, W, S, L, K, G, F, P, X
Smart Saver
seat Fares
Available on all NZ operated aircraft
Includes a baggage allowance of:
1 carry-on bag not exceeding 15.4lb/7kg
No checked baggage (unless you upgrade to seat+bag)
Includes:
Standard Seat, coffee, tea, and water
Snacks and drinks available for purchase
Seatback inflight entertainment (music, TV, and games) plus movies for S10
Standard seat select
Starting from $10
Free for Airpoints Gold, Elite, and Koru members
seat+bag Fares
Available on Air New Zealand operated aircraft
Includes a baggage allowance of:
1 carry-on bag not exceeding 15.4lb/7kg
1 checked bag not exceeding 50lb/23kg
Includes:
Standard seat, coffee, tea, and water
Snacks and drinks available for purchase
Seatback inflight entertainment (music, TV, and games) plus movies for S10
Standard seat select
Starting from $10
Free for Airpoints Gold, Elite, and Koru members
Seat requests are not available
theworks Fares
Available on all aircraft
Includes a baggage allowance of:
1 carry-on bag not exceeding 25.4lb/7kg
1 checked bag not exceeding 50lb/23kg (2 checked-in bags not exceeding 50lb/23kg each on flights to Honolulu)
Includes:
Standard seat requests
Complimentary meal and drinks
Standard seat selection on Air New Zealand operated flights
Seatback inflight entertainment (music, TV, movies, and games) (may be different or unavailable on codeshare partner flights)
Kids meal and activities pack available at the time of booking
worksdeluxe Fares
Available only on Airbus A320 flights operated by Air New Zealand
Includes a baggage allowance of:
1 carry-on bag not exceeding 15.4kg/7kg
2 checked bags not exceeding 50lb/23kg each
Includes:
Preferred seating with seatselect
Premium check-in, priority baggage, and boarding
Neighbor-free seat (i.e., a vacant seat next to you)
Premium headphones
Complimentary meal and drinks
Kids’ meal and activities pack when booking
Seatback inflight entertainment (movies, TV, music, and games)
premiumeconomy Fares
Available only on Air New Zealand operated Boeing 777 and Dreamliner 787-9 aircraft
Includes a baggage allowance of:
2 carry-on bags not exceeding 15.4lb/7kg each
2 checked bags not exceeding 50lb/23kg each
Comes with:
More personal space
Standard seat select
Premium check-in, priority baggage, and boarding
Premium headphones
Complimentary meal and drinks
Kids’ meal and activities pack when booking
Seatback inflight entertainment (movies, TV, music, and games)
businesspremier Fares
Lie-flat seats are available on Air New Zealand operated Dreamliner 787-9 and Boeing 777 aircraft
Includes a baggage allowance of:
2 carry-on bags not exceeding 15.4lb/7kg each
3 checked bags not exceeding 50lb/23kg each
Lounge access at Air New Zealand serviced airports that have an Air New Zealand lounge
More personal space
Includes:
Standard seatselect
Premium check-in, priority baggage, and boarding
Premium headphones
Complimentary drinks, premium New Zealand wines
Meals from the businesspremier menu
Kids’ meals and activities pack selection when booking
Seatback inflight entertainment (movies, TV, music, and games)
Airpoints Gold, Elite, and Koru baggage allowances
Air New Zealand Booking Classes on Long-haul Flights
Service Class
Booking Class
Fare Type
Business Premier
C, D
Global Flexi
Business Premier
Z, J
Global Saver
Business Premier
R
Business
Premium Economy
U
Global Flexi
Premium Economy
E, O
Global Saver
Premium Economy
A
Global Sale
Economy
Y, B, M, H
Global Flexi
Economy
Q, V, W, T, L, S, P, F, X
Global Saver
Economy
G, K
Global Sale
Service Classes on Long-Haul International Routes
Economy Class
Offered on all Air New Zealand operated aircraft
Includes a baggage allowance of:
1 carry-on bag not exceeding 15.4lb/7kg
1 checked bag not exceeding 50lb/23kg
Global Flexi tickets include Standard Seat Select
Economy Skycouch™ is available on Dreamliner 787-9 and Boeing 777 aircraft
Complimentary cuisine, snacks, wines, and beverages
Special options for meals
Children’s meals incl. activities pack
On-demand entertainment (movies, TV programs, games, and music
Premium Economy
Offered on all Air New Zealand operated Dreamliner 787-9 and Boeing 777 aircraft
Includes a baggage allowance of:
2 carry-on bags not exceeding 15.4lb/7kg each
2 checked bags not exceeding 50lb/23kg each
Leather seats, more personal space
Includes Standard Seat Select
Premium check-in, baggage, and boarding
Complimentary cuisine, New Zealand wines, snacks, and beverages
Special options for meals when booking
Children’s meals incl. activities pack
On-demand entertainment (movies, TV programs, games, and music)
Business Premier
Lie-flat seating on Air New Zealand operated Dreamliner 787-9 and Boeing 777 aircraft
Includes a baggage allowance of:
2 carry-on bags not exceeding 15.4lb/7kg each
3 checked bags not exceeding 50lb/23kg each
Includes the Global Flexi option that entitles you to change or cancel your flight before departure and receive a full refund
Complimentary lounge access at airports with an Air New Zealand lounge
Luxury seats and additional personal space
Includes Standard Seat Select
Premium check-in, baggage, and priority boarding
Complimentary drinks, premium New Zealand wines, and meal selection from the airline’s Business Premier menu
Special options for meals when booking
Children’s meals incl. activities pack
On-demand entertainment (movies, TV programs, games, and music)
Air New Zealand Twin Seats
The Twin Seat option provides extra room to Economy Class passengers on a per-person per-sector basis.
Twin Seats are only available on:
International single sector flights, and
Individual sectors of multi-sector flights
Twin Seats are subject to availability at check-in.
Since not all armrests are fully retractable, Twin Seats may not allow you to sit or lie across two seats.
Twin Seat Prices From New Zealand
Route
Price
To Pacific Islands/Australia (except Honolulu, Papeete, Denpasar, and Perth)
NZD 29
To long-haul* destinations (including Honolulu, Papeete, Denpasar, and Perth)
NZD 99
*Long-haul flights include all international direct flights operated by Air New Zealand: – Except Tasman and Pacific flights between New Zealand and Australia or Pacific Islands, but – Include flights between New Zealand and Honolulu, Papeete, Bali, and Perth.
Twin Seat Prices From Australia
Route
Price
To New Zealand (except Perth to Christchurch and Auckland)
AUD 29
From Perth to Christchurch and Auckland
AUD 99
Twin Seat Prices From North America
Route
Price
From Los Angeles/San Francisco to Auckland
USD 75
From Houston/Chicago/New York City to Auckland
USD 99
From Los Angeles to Rarotonga
USD 75
From Honolulu to Auckland
USD 90
From Vancouver to Auckland
USD 99
Twin Seat Prices From Pacific Islands
Route
Price
From Niue/Nadi/Noumea/Samoa/Tonga to Auckland
NZD 29
From Rarotonga to Los Angeles/Sydney
NZD 70
From Papeete to Auckland
XPF 5,500
Twin Seat Prices From Asia
Route
Price
From Kansai/Narita to Aucklan
JPY 6,000
From Shanghai to Auckland
CNY 400
From Singapore to Auckland
SGD 99
From Hong Kong to Auckland
HKD 450
From Taipei to Auckland
TWD 2,200
From Incheon to Auckland
KRW 70,000
From Denpasar to Auckland
IDR 1,000,000
Air New Zealand’s Loyalty Program
Air New Zealand’s loyalty program is known as Airpoints, and it is free to join. Airpoints allow you to earn miles and elite status, and use your Airpoints Dollars for award flights. Your Elite Status will be determined by the number of status points you earn within a 12-month period.
Top-level Elite members enjoy special benefits including lounge access and flight upgrades. Air New Zealand is a part of the Star Alliance network, which means that you can use your Airpoints Dollars not only for booking Air New Zealand flights but also for booking flights on Star Alliance member airlines like:
United Airlines
Turkish Airlines
Thai Airways
TAP Portugal
Swiss Airlines
South African Airways
Singapore Airlines
Shenzhen Airlines
Scandinavian Airlines (SAS)
Lufthansa
LOT Polish Airlines
EVA Air
Ethiopian Airlines
EgyptAir
Croatia Airlines
Copa Airlines
Brussels Airlines
Avianca
Austrian Airlines
Asiana
All Nippon Airways (ANA)
Air India
Air China
Air Canada
Aegean Airlines
If you’re a member of the Airpoints program, you can earn Airpoints Dollars from flying and hotel and car rentals from partners.
Membership levels include:
Silver (lowest among Elite tiers)
2 lounge passes (single entry) per membership year
1 cabin upgrade per membership year
10% upweight on OneUp offers
Discount on long-haul Business fares
Gold (mid-level among Elite tiers)
Lounge access + 1 lounge guest pass (Air New Zealand, Star Alliance, and partner lounges)
2 single cabin upgrades per membership year
30% upweight on OneUp offers
Additional baggage allowance
Priority check-in plus boarding
Hotel room category upgrade at participating hotels in Australia and New Zealand
1 car rental upgrade (select locations in Australia and New Zealand)
Non-expiry of Airpoints Dollars
Elite (highest among Elite tiers)
5 guest passes at international/domestic lounges (Air New Zealand)
1 guest pass at Air New Zealand’s Regional/Partner/Star Alliance Lounge
2 long-haul and 1 short-haul flight upgrades
Airpoints Dollars service class upgrades at fixed rates
Option to gift upgrades (incl. Airpoints Dollars) to members
50% upweight on OneUp offers
Elite Partner (another tier)
Elite Airpoints members can nominate an individual to receive benefits such as priority check-in and boarding, lounge access, and additional baggage.
To calculate the Airpoints Dollars you will need to earn by flight route and fare class, use Air New Zealand’s Airpoints calculator. Once you select the Advanced Search option, you can determine the number of dollars you will need for your flight.
To calculate the Airpoints Dollars on partner airline flights:
See the Airpoints Dollars you will earn on your flight
Aside from Star Alliance, Air New Zealand has partnerships with other airlines, such as Virgin Atlantic,Virgin Australia, Cathay Pacific, Aerolíneas Argentinas, Qantas, Etihad, Singapore Airlines, and SilkAir. To determine how many Airpoints Dollars you’ll earn on these airlines, select the airline from the dropdown menu, and enter the route and fare class.
Benefits
Silver
Gold
Elite
Elite Partner
Air New Zealand Lounge Access
2/year
Full
Full
Full
Complimentary Seating
✘
√
√
√
Recognition Upgrade
1/year
2/year
2/year
–
Upgrade on Short-haul Flights
–
–
1/year
–
OneUp Upgrades (Upweighting)
10%
30%
50%
–
Carry-on Baggage Allowance
–
1 additional piece
1 additional piece
–
Checked Baggage Allowance
–
1 additional piece
1 additional piece
1 additional piece
Star Alliance Lounge Access
–
√
√
–
Star Alliance Priority Check-in
–
√
√
–
Star Alliance Additional Baggage Allowance
–
√
√
–
Star Alliance Priority Boarding
–
√
√
–
Hotel Voucher
–
√ ∧
√
–
Car Rental Voucher
–
√ ∧
√
–
Complimentary Valet Parking
–
–
√
–
Elite Partner Membership
–
–
√
–
Status Point Rollover
–
–
√
–
Elite Banked Year
–
–
√
–
Elite Threshold Gifts
–
–
√
–
Parental Status Hold
–
√
√
–
Frequent Flyer Status Boost
–
√
√
–
^ You can choose between a hotel voucher or a car rental voucher. Note. The first in line for Premium Seating on Air New Zealand will be Elite, Gold, and Koru members.
Special Assistance for Passengers
Air New Zealand offers special assistance to passengers who require it, as described below. You must book in advance (ideally at the time of booking your ticket) to ensure you receive the services you require.
To book a special service or receive assistance, callon the call center in your city or your travel agent or do it online when purchasing your ticket, or later via Manage booking.
Passengers with disabilities
Use the special assistance request form inform Air New Zealand that you will need additional assistance.
You can book wheelchair services online or by phone.
You can carry a personal wheelchair plus another chair (e.g. sports/shower) in the cargo compartment free of charge (even if it is disassembled and broken down into 2 or 3 pieces. However, if you’re carrying additional equipment, you will be charged for it.
You must label your wheelchair with your name and address.
If you’re carrying a battery-powered wheelchair, remember the following:
Battery-powered wheelchairs that cannot be fully collapsed may not be accommodated on smaller aircraft, so always check with Air New Zealand before booking or refer to the table below:
Note. Q300 and ATR72 aircraft can be interchanged at short notice.
Be sure to protect a non-spillable battery’s terminals from a short circuit and attach it securely to the wheelchair/mobility aid.
If your wheelchair/mobility aid is operated by a spillable battery, you must disconnect the terminals to protect against shortcircuiting, and stow the wheelchair/mobility aid in an upright position. If this is not possible, you must remove the battery and carry it in approved packaging.
You must inform the check-in staff about the type of battery your wheelchair/mobility aid contains.
To prevent accidents, remove the wheelchair’s joystick/controller from the wheelchair and carry it with you.
Online wheelchair service codes include:
SSR WCHR, if you can walk short distances and can use the stairs to walk to your seat but require assistance getting to and from the aircraft.
SSR WCHS, if you can walk short distances, such as to your seat once you’re on board but require assistance getting to or from the aircraft.
SSR WCHC, if you can use a wheelchair but require your upper body to be manually lifted or require the use of an onboard aisle chair to get to/from your seat once you’re inside the aircraft. In such a scenario, you can choose from the following 5 options:
WCHC Self Reliant, if you completely rely on a wheelchair but can self-transfer yourself to an aircraft seat and wheelchair. You will be provided a lower-body lift by Air New Zealand if required. However, if you need help with eating, medical services onboard, or personal hygiene, you will need to travel with a safety assistant.
WCHC With Safety Assistant, if you are completely immobile and are travelling with your own safety assistant. In this case, your safety assistant must be able to transfer you to/from your seat and meet all your onboard needs, such as personal hygiene, eating, medical services, etc.
WCHC No Safety Assistant, which is only available on direct flights to/from/through the United States, for passengers who are completely immobile and travelling without a safety assistant. This means you are completely wheelchair-dependent and are unable to self-transfer to an aircraft seat or your wheelchair. In such a scenario, Air New Zealand will help transfer you to your aircraft seat/wheelchair. However, you must be able to take care of yourself in case of an emergency.
WCHC Non-Travelling Safety Assistant, which is available only on domestic flights within New Zealand for passengers who are completely immobile but can arrange for their own safety assistant at each airport. This option includes lifting assistance inside the aircraft but does not cover inflight assistance such as eating, personal hygiene, and medical services.
WCHC Eagle Lifting Device, if you are completely immobile and require a lifting device. This service can only be requested at select airports (for Jet Services) at Dunedin, Christchurch, Wellington, and Auckland. If you’re travelling from any other airport on non-Jet aircraft, you must travel with a safety assistant. Eagle Lifts can be provided with sufficient advance notice in Perth and Sydney.
If you’re travelling with a wheelchair/mobility aid powered by lithium/lithium-ion batteries, remember the following:
The permissible limit is 300Wh. If your wheelchair/mobility aid requires 2 batteries, the battery power must not exceed 160Wh per battery.
Before you check in your wheelchair/mobility aid, be sure to remove the batteries that are designed to be removed and carry them with you in the passenger cabin.
You must insulate the battery terminals to protect the batteries from damage and shortcircuits.
Non-removable batteries must be attached securely to the wheelchair/mobility aid and the terminals protected from any chances of shortcircuiting. You must be able to explain at the airport how your wheelchair/mobility aid can be fully deactivated.
You must carry your spare batteries in the aircraft cabin, subject to a limit of 1 spare battery not exceeding 300Wh or 2 spare batteries not exceeding 160Wh each.
You must carry with you details of the Lithium Content (in grams) or the Watt-hour (Wh) capacity of your wheelchair’s/mobility device’s installed and spare batteries. Lithium batteries that do not contain clear markings of Lithium Content or Watt-hours (Wh) will not be accepted.
Elderly passengers
Book wheelchair assistance in advance
Blind and visually impaired passengers
Must book in advance
Assistance with boarding process (if required)
Safety briefing
Familiarization with onboard facilities/services
Audiobooks/audio content
Free carriage of service dog in the cabin
Deaf and hearing-impaired passengers
Assitance with information on boarding times, departure gate, meal services
Onboard safety videos with captions
Safety briefing cards
Content captioning in English and other languages
Children travelling alone
Children below 5 years are not allowed to travel alone.
Children between 5 and 11 years travelling without an adult passenger who is at least 15 years old can travel as unaccompanied minors on select routes as long as they use an Airband.
Children between 12 and 16 years have the option to travel alone or as Air New Zealand unaccompanied minors on select routes if they use an Airband.
Passengers flying with medical conditions
Passengers travelling with a medical condition that poses a risk to the passenger or other passengers must obtain medical clearance from Air New Zealand’s Aviation Medical team.
Examples of conditions requiring medical clearance include:
Recent hospitalization, illness, surgery, or injuries such as bone fractures
Anaphylaxis
Lung disease
Heart disease
Ear/sinus problems
Behavioral conditions
Psychiatric conditions
Neurological conditions, such as epilepsy, seizures, etc.
Later stages of pregnancy
Contagious illnesses such as tuberculosis, chickenpox, mumps, and measles.
You will also require medical clearance if you’re travelling with special medical equipment, such as:
CPAP/VPAP machines
Medical oxygen (bottles/concentrator)
Nebulizers
Syringe pumps
Stretchers
Ventilators
Download, print, and submit the Medical Fitness for Air Travel Form (MEDA) no later than 3-14 days before departure, either at the email address provided on the form or to your travel agent.
Passengers travelling with children
Infants below 2 years
The following rules apply to infants and babies below 2 years of age:
Must be accompanied by a carer who is at least 15 years old and at least 16 years old if travelling on flights to/from Canada.
Must be seated on the accompanying adult’s lap, not an individual seat.
Only 1 infant can sit on the accompanying adult’s lap. If you’re travelling with more than 1 infant, you must purchase a child fare and seat the other infant in an approved car seat.
If you’re travelling with an infant, you cannot occupy an exit row seat.
For safety reasons, lap infants cannot occupy their own Business Premier seat. However, you can book and share a Business Premier/Economy/Premium Economy seat with an infant (incl. a bassinet).
On domestic flights, infants can travel free of charge (without a ticket). On international flights, infant fares cost 10% of the accompanying adult’s fare.
If you’re travelling with a child, you can add them when booking your ticket online (or by phone) and on international flights, you must submit the child’s passport number.
Children between 2 and under 12 years
Children who are older than 2 years must occupy their own seats and travel with a passenger who is at least 15 years old.
Child fares are:
The same as the adult fare within New Zealand, Tasman, and the Pacific.
75% of the accompanying adult’s fare on long-haul international flights, but the same as the accompanying adult’s fares on long-haul flights originating in the United States and Canada.
The same as adult fares if travelling on Business Premier Class.
Children who are 12 years and older must pay the adult fare.
Flights to/from Canada
Children below 5 years must travel with a passenger who is at least 16 years old.
Seat allocations for children below 14 years will be facilitated by the airport staff during check-in if this has already not been done.
Bassinet seats are available on several flights. They are located in the front section of the Economy Cabin and can be attached to the wall for your child.
Your baby must fit safely in the bassinet.
Bassinet seats can be occupied by infants who are up to 8 months old and weigh up to 26lb/11.8kg.
Bassinets measure 73.66cm/29in in length and 34.29cm/13.5in in width.
Do reserve ahead of time via seatselect as bassinet seats are limited.
Bassinet Seats incur a small charge.
Passengers travelling with medical companions
Air New Zealand has partnered with Medical Travel Companions to provide a wide range of services for a fee, such as:
Travel companions for pre-existing and non-emergency medical care.
Accompanying you to the airport, meeting you at your destination, or accompanying you throughout your journey.
Professional support through a nurse, paramedic, or doctor.
The airline offers different packages to suit your requirements.
Pregnant passengers
Pregnant passengers require clearance from Air New Zealand’s medical team in case of:
Complicated pregnancies, such as bleeding/placenta previa.
Multiple pregnancies (twins/triplets).
Premature labor history.
Commencement of early labor stages.
In case of uncomplicated, single baby pregnancy, subject to clearance from your doctor/midwife, you can board flights:
Exceeding 4 hours up to the end of the 36th week.
Under 4 hours up to the end of the 40th week.
For uncomplicated multiple pregnancies (twins), subject to clearance from your doctor/midwife, you can board flights:
Exceeding 4 hours up to the end of the 32nd week.
Under 4 hours up to the end of the 36th week.
If you’re travelling for medical treatment, you must apply for clearance. For details, refer to the sub-section above, titled Passengers flying with medical conditions.
Pregnancy date proof
If you are already beyond the 28th week, you must carry a letter from your doctor/midwife stating that you are fit for travel and there are no complications, along with your pregnancy dates.
Passengers travelling with artificial limbs
Up to 1 spare limb can be carried as part of your cabin baggage.
Additional/longer limbs must be carried as checked baggage.
No charges will apply.
Frequently Asked Questions on Air New Zealand Booking
How can I find my Air New Zealand ticket booking reference?
Your Air New Zealand booking reference number is a 6-character number such as MB3R2H or ALJJ1H, which always ends in H. It can be found in your confirmation email, e-ticket, and Airpoints account.
If it looks different, it may be something else. ● If it starts with NZ and ends with up to four numbers, it could be your flight number. ● If it is 13 digits long and starts with 086, it is your ticket number. ● If it is a 6-character code and ends in a letter other than an H, you may have booked your ticket through a different airline.
If you’re still unable to locate your booking reference,
Are Air New Zealand’s booking reference and ticket number the same?
No, they’re not. Your booking reference is a 6-character number with numbers or letters, ending in the letter H. It can be shared by all passengers in your group, and all the flights in your itinerary.
Air New Zealand’s ticket number is a 13-digit number starting with 086 for all Air New Zealand flights. It is unique to each passenger, and you can have more than one ticket number for your journey.
How do I find my Air New Zealand ticket number?
You can find your Air New Zealand ticket number in the booking confirmation email you would have received after booking your ticket. The email includes your e-Ticket as a PDF attachment, along with your ticket number at the top left corner next to your name.
If you’re unable to locate the booking confirmation email, contact Air New Zealand for assistance.
Can I manage my flight bookings via my Airpoints account?
Yes, you can manage your flight bookings by signing in to your Airpoints account. Once you sign in, you will be able to view your flights under Your Bookings and make the changes you wish. Simply enter your booking reference number, flight details, or hotel itinerary to locate your booking. If you’re booking online, remember to include your Airpoints number.
When you book online, be sure to include your Airpoints number.
How do I make Air New Zealand domestic bookings?
You can make Air New Zealand domestic flight bookings just as you would an international flight booking—by phone, online via AirNewZealand.com, through the mobile app, your travel agent, or an Air New Zealand call center/ticket office.
How should I contact Air New Zealand if I still have a question?
Call Air New Zealand if you still have a question. This number is open 24/7 and toll-free if you’re calling from the United States or Canada.
When do I need to pay for my air ticket?
You need to pay for your ticket typically when you make a reservation—or when Air New Zealand tells you or your agent. If you don’t pay by this date, the airline will likely cancel your Reservation.
What should I do to book a special meal?
If you want to request a special meal, you must call Air New New Zealand or the airline office/call center in your city) at least 24 hours before your flight’s scheduled departure time. However, on some routes, you may have to book at least 4 days before departure.
You’re allowed to bring your own food aboard, but this may be subject to the customs regulations at your destination airport. For more information, refer to the Special Meals page.
What happens if I miss my flight?
If you miss your flight, your reservation will be cancelled without a refund. If your ticket is multi-city, all the flights may be cancelled without a refund—unless your ticket allows you to miss your flight without penalty.
Do I need to reconfirm my flight before travelling?
No, you don’t need to reconfirm your reservation with Air New Zealand before travelling, but you may need to reconfirm it with other airlines on your itinerary. However, you should check the website or mobile app for any changes to your flight’s schedule.
What are children’s fares like on Air New Zealand?
Long-haul child fares for children between 2 and 11 years accompanied by an adult passenger are 75% of the adult fare, but on Business Premier Class, the child fare is the same as the adult fare.
The fare for lap infants below 24 months travelling on an adult’s lap is 10% of the adult fare, as long as the infant remains below 24 months throughout the journey. For additional infants, child fares will apply.
Is there a fee for booking tickets online?
No, there is no service fee for booking online. However, you will be charged a service fee of NZD 60 per passenger per one-way trip if you book through an Air New Zealand contact center.
Is there a card payment fee when booking tickets?
If you pay by credit card, you will be charged NZD 22.60 per passenger per one-way trip for long-haul routes, and NZD 7.10 for bookings made within New Zealand. For bookings made in New Zealand, you will be charged a percentage-based fee depending on your credit/debit card.
To avoid paying a card fee, pay by Airpoints Dollars, POLi, or Air NZ Travelcard
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