Swoop Airlines Pet Policy

The Swoop Airlines pet policy does not permit pets and specialty animals to travel in the aircraft cabin or as checked baggage. However, fully trained, certified, and on-duty service animals are allowed to travel with disabled passengers free of charge in the passenger cabin. 

You must provide advance notice of at least 48 hours (with full documentation) to ensure proper seating for your service animal (dog). 

Swoop Airlines Pets

As mentioned, Swoop Airlines does not accept pets for travel. However, fully trained and certified service animals (dogs) are accepted on a case-by-case basis. Passengers traveling with a service dog must make reservations at least 48 hours in advance. Additionally, it is necessary to select the seats at the time of booking the flight. Before travelling with a service dog, do check Swoop Airlines’ pet policies, reservation methods, seating policy, conditions of travel, etc., (below) to understand the requirements and restrictions for pet travel.

Pet Reservations: How to Book Travel for Your Service Animal

When traveling with a service dog, you must place your travel request at least 48 hours prior to your flight’s departure. This will help ensure proper seating for you and your service animal and reduce the chances of your being denied travel. 

If you’re unable to notify Swoop Airlines at least 48 hours before departure, the airline will try its best to accommodate your request, including finding the next available Swoop Airlines-operated flight to your destination. 

To add your service dog to an existing reservation, you must place your request with Swoop Airlines by sending an email to disabilityassistance@flyswoop.com at least 48 hours before departure. 

• Be sure to provide your full name and reservation code. 
• At the airport, you may be asked questions regarding your needs and your service dog. 
• Although you won’t be asked to disclose the details of your disability, you will have to:
  • Confirm that your service dog is traveling to help you with a disability. 
  • The services provided by the service dog.

Remember, service dogs are reserved for passengers with disabilities. If you don’t have a disability, you are not allowed to travel with a service dog. Making false claims may be treated as a federal crime and could affect your ability to reserve flights in the future. 

Swoop Airlines Pet Policy for Seating of Service Animals

The major highlights of Swoop Airlines pet policy for the seating of service animals are as follows:

• Service dogs are not allowed to occupy emergency exit row seats.
• If your service dog is not larger than a 2-year-old child, you can hold it on your lap.
• Service dogs cannot occupy a vacant empty seat.
• If your service dog is too large to be comfortably seated at your feet, you can request additional floor space (available for free on domestic flights within Canada) by calling Swoop at least 48 hours prior to departure. 
• Be prepared to answer the following questions at the time of booking:
  • Your service dog’s breed 
  • Your service dog’s weight, height, length, and width 

This information will be used to assess the floor space required for your service dog.

Note

• Service dogs that are too large or heavy may not be allowed to travel on Swoop Airlines. 
• Emotional support animals are no longer permitted on Swoop w.e.f. August 5, 2021, emotional support animals.

Conditions of Travel for Service Dogs 

To be eligible for travel, your service animal (dog) must: 

• Be under your control.
• Be properly harnessed, vested/collared, leashed, or kenneled. 
• Bear a label on its vest identifying the dog as a Service Animal/Service Dog. 
• Behave appropriately indicating that it has been trained to behave properly in public. 

Swoop Airlines will not transport service dogs that:

• Run about freely.
• Bark or growl repeatedly at others. 
• Bit or jump on others. 
• Urinate or defecate in public areas, incl. in the cabin or gate area. 
• Behave in an unruly manner in the cabin or the gate area. 

If your service dog is not accepted for travel: 

• Swoop Airlines will try to find alternative transportation methods for your service dog. 
• If no alternative method can be found, Swoop Airlines will provide in writing the reason for refusal within 10 days. 

Service Dog Identification Requirements on Swoop Airlines

You must carry your service dog’s Registered Identification Card or other valid documentation in case it’s required to be presented to the airport authorities or service providers.

Swoop Airlines Pet Policy Restrictions for Service Animals

When traveling with a service dog on Swoop, you must comply with the restrictions imposed at the local, regional, and national levels. Also, remember that:

• Service dogs are not allowed to travel on flights from/to Jamaica.
• Service dogs require pre-approval for travel to Mexico from SENASICA or by sending an email to reqzoosan.dgsa@senasica.gob.mx.

Frequently Asked Questions on Swoop Airlines Pet Policy

If you’re traveling with a pet on Swoop Airlines, you’ll want to be sure to familiarize yourself with their pet policy. Here are some of the most frequently asked questions about Swoop Airlines’ pet policy and how it will affect your travel experience.