Bangkok Airways Pet Policy

Bangkok Airways allows only cats and dogs to travel in the aircraft hold—not in the cabin. The cabin hold provides a safe, temperature-controlled environment and is located below the passenger cabin.

Pet reservations cannot be made online. You must book by phone or at ticket office in your area at least 24 hours before departure (see below).  

Important Update. Bangkok Airways has temporarily suspended pet travel services until October 30, 2021.

• USA (toll-free, open 24/7)
• Canada (toll-free, open 24/7)
• Thailand 1771  

• Cambodia +855 23 971 771 (8am–5.30pm) +855 23 862 834/855 23 971 771
• Hong Kong +852 2300 0000 (RSVN)
  +852 2300 0033 (Sales)
• Laos +856 (71) 253 334/(71) 253 253 
• Myanmar +856 (71) 253 334/ (71) 253 253 
• Singapore +65 6545 8481 
• Singapore +65 6545 8481 
• United Kingdom and Ireland
  • Crawley +44 (0) 1293 813961 
• India
  • Mumbai +9122 6621 3809-11
  • Ahmedabad +91 79 40216501-02
  • Bengaluru +91 80 2222 2938 
  • Chennai +91 44 4295 9631
  • Hyderabad +91 40 6678 4050
  • Kolkata +91 33 2287 1230, +91 33 2287 2550
• Israel (Tel Aviv) +972-3-795 2111 
• Japan (Tokyo) +81 (3) 6450 1802
• South Africa (Johannesburg) +27 11 289 8010
• Korea (Seoul) 82-2-755-5020 

Bangkok Airways Pet Policy Highlights 

According to Bangkok Airways pet policy:

• Pets Allowed. Only dogs and cats are allowed in the aircraft hold.
• Pet Reservations. You must book at least 24 hours before departure. 
• Acceptance Conditions
  • Domestic flights (within Thailand)
    The pet must be at least 8 weeks old on the following flights:
    • AT72 flights. 
    • Flights to Phuket, Chiang Mai, and Samui.
  • Internationalflights
    • The Maldives. Only cats are allowed. 
    • Passengers must comply with the age and health requirements of the ports of destination, origin, transfer, and transit.  
    • Thailand: Pets must be at least 4 months old.
    • Other Countries: Per local customs regulations.
• Pet Restrictions
  • The following pets will not be accepted:
    • Pregnant pets
    • Injured pets
    • Sick pets 
    • Pets with a strong odor 

• Only 1 pet per cage is permitted.
• Temperature Restrictions
  If the temperature at the departure and/or arrival airports exceeds 84F (29C) degrees or is below 45F (7C), Bangkok Airways may not accept your pet or may require an Acclimation Certificate. 
• Pet Breeds Not Allowed
  The following Brachycephalic (snub-nosed) dog breeds plus a few others are not allowed for their own safety.

Tibetan SpanielStaffordshire Bull TerrierShih TzuShar PeiPugPit BullPekineseMastiff (All Breeds)Lhasa Apso

Japanese Spaniel (Chin)Japanese PugJapanese BoxerFrench BulldogEnglish Toy SpanielEnglish BulldogDutch PugChow Chow

Chinese PugBulldogBrussels GriffonBoxerBoston TerrierAmerican Staffordshire TerrierAmerican Pit Bull TerrierAmerican Bulldog

• Pet Container Requirements 
  • Weight and dimensions 

Aircraft	Containers/Flight	Container Dimensions	Total Weight Permitted (pet + container)
AT72	2	80 x 45 x 65cm	44lb/20kg
A319	2	100 x 60 x 75cm	132lb/60kg
A320	3	100 x 65 x 75cm	132lb/60kg

• Containers made of wire/welded mesh are not permitted. 
• A fillable (from outside) water container must be attached to the containers.
• The container weight (incl. pet) is not included in the free baggage allowance—it is subject to excess baggage charges. 
• For international travel, the owner is responsible for obtaining:
  • The necessary entry permits required by the country of destination/transit/origin.
  • A valid health certificate and proof of rabies vaccination.

Bangkok Airways Pet Charges

• Domestic flights ~USD 6/THB 180/kg/sector. 
• International flights—zonal fares apply ~USD 11–60/kg/sector.
  (refer to the section titled Bangkok Airways Excess Baggage Charges)  

Bangkok Airways Pet Policy for In-Cabin Pets

Unfortunately, Bangkok Airways does not allow pets to travel in the cabin.

Travelling with Guide/Assistance Dogs on Bangkok Airways

Guide dogs are not allowed in the cabin—but can travel free of charge as checked baggage

Guide or assistance dogs are dogs that have been trained to help people with physical disabilities so that they can act with greater independence. Guide dogs include hearing, guide, and service dogs. They are allowed to travel free of cost in addition to the standard baggage allowance—as checked baggage—in the temperature-controlled cargo hold (but not in the cabin).