Volaris Change Flight Policy

The Volaris change flight policy allows all passengers to change their flights up to 4 hours before departure. Whether you will be charged a change flight fee will depend on what type of ticket you have purchased. Flight bookings with the Flexibility Combo allow you to make unlimited changes to your flight date and time without paying a change fee (but a fare difference, if any, may apply).

What is the Volaris flight change policy?

The major highlights of the Volaris change flight policy are as follows:

• Volaris allows flight changes up to 4 hours before departure, provided you haven’t checked in for your flight.
• Flight changes are not permitted:
  • If you haven’t paid fully for your ticket.
  • If you’ve already checked in for your flight.
  • After your boarding pass has been issued.
• If your flight is delayed or cancelled or results in your missing a connecting flight on Volaris, you will the adjusted on the next available flight to your destination at no extra charge.
• For Central America routes, changes to flight dates are permitted if:
  • The point of origin of your booking remains unchanged, and
  • You change the flight at least 4 hours before the original flight’s departure time, and
  • You pay the applicable change fee and fare difference, if any
• Flights to/from the United States or Central America can be changed (or cancelled) free of charge if:
  • You purchase your ticket at least 7 days before the flight’s departure, and
  • You change or cancel your ticket within 24 hours of purchasing it
  • You pay the corresponding fare difference when making a flight change
• Volaris change policy does not apply to tickets purchased through Volaris codeshare partners. To make changes to such tickets, go through the codeshare partner’s terms and conditions.
• If your flight is cancelled due to reasons within Volaris’ control, or if you’re denied boarding due to overbooking, you will have the option to:
  • Get a full penalty-free refund for the ticket price or the price of the incomplete segment, or
  • Take the next available flight offered to you at no additional charge, or
  • Travel later at your convenience at no additional charge

Note. You may additionally be entitled to a compensation of at least 25% of the ticket price or an amount proportionate to the incomplete segment of your trip (whichever applies).

• If you add the Flexibility Combo at the time of booking (applicable to all passengers within the same booking), you can make changes to your flight date and time as many times as you like without paying any flight change fee if your flight is in the low season and the change is in the schedule (see table below). If your travel date is in the high season, extra charges for changes will apply.
  • Only time and date changes can be made online through My trips.
  • Route and name changes can only be made by phone through call centers.

Volaris Change Flight Policy for Flexibility Combo Tickets

The Volaris change flight policy for tickets purchased with the Flexibility Combo allows you to make unlimited free changes to your flight date and time if your new flight date is in the schedule and during the low season (see table above). You will only need to pay the fare difference if your new flight’s base fare is higher than the originally booked flight’s base fare. 

• Tickets purchased with the Flexibility Combo can be changed but not refunded, nor can any services purchased by you.
• You can make changes to your flight booking as follows:
  • Date and time changes can be made online via My trips
  • Route and name changes can be made through one of Volaris’ call centers:
  • Route and name changes can only be made by phone through call centers at the following numbers:
    • United States: +1 855 VOLARIS (8652747)
    • Mexico: +52 (55) 1102 8000
    • Costa Rica: +506 4002 7462
    • Colombia: +57 60 1744 3272
    • El Salvador: +503 2504 5540
    • Guatemala: +502 2301 3939
    • Honduras: +504 2202 7900 and TTY- +1 (855) 425-2002
  • All changes must be made or requested at least 4 hours before departure and before check-in. 
  • For international routes advertised in a foreign currency with payments made in Mexican pesos, the payment must be made per the prevailing exchange rate on the day of the payment. 

Note. The Flexibility Combo can be purchased online through Volaris.com or the mobile app at the time of booking. It applies to all passengers and segments within a flight booking and is limited to up to 9 passengers per booking.

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Volaris Flight Change Fee

The Volaris change fee will depend on the fare rules of your ticket.

• The Volaris change flight fee for international routes (Mexico – U.S.A.,  Mexico – Camiri, U.S.A. – Camiri, Mexico – Salamo, U.S.A. – Salamo) is as follows:
  • More than 15 days before departure
    • Pre-flight USD 85 plus the fare difference
    • Airport USD 85 plus the fare difference
  • Less than 15 days before departure
    • Pre-flight USD 110 plus the fare difference
    • Airport USD 110 plus the fare difference
      
• The Volaris change fee for national routes within Mexico is:
  • More than 15 days before departure
    • Pre-flight MZN 850 plus the fare difference
    • Airport MZN 850 plus the fare difference
  • Less than 15 days before departure
    • Pre-flight MZN 1,100 plus the fare difference
    • Airport MZN 1,100 plus the fare difference

You will not be charged any flight change fee if:

• You’re making changes to a ticket purchased with the Flexibility Combo at least 4 hours before departure in the low season.
• You’re changing a flight ticket to or from the United States or Central America:
  • Within 24 hours of purchase, and
  • You purchase the ticket at least 7 days before departure
• Volaris cancels your flight and you choose to fly later at your convenience without changing your route and travel class (but you may have to pay the difference in fares, if any).

The entire booking amount paid by you will be forfeited if:

• You fail to check in or board your flight within the prescribed deadline, or 
• You don’t show up for your flight at all 
• You change your flight within 4 hours of departure

Volaris Flight Change Process: How To Change Volaris Flight?

You can make changes to your flight up to 4 hours before departure in any of the following ways: 

• Online through My trips at Volaris.com
• Through Volaris’ mobile app
• Through a Volaris call center in your city/country
• Through a Volaris ticket office near you 
• At a Volaris airport counter 

How to Change a Flight Online at Volaris?

The Volaris change flight policy allows you to make changes to your flight online, as long as:

• You’re changing your flight date and/or time 
• You make the changes at least 4 hours before departure

Note. If you want to change your flight route (or name), you must do it by phone through a call center. 

To change your Volaris flight or itinerary online, follow the steps below:

1. Go to Volaris.com 
2. Select My trips from the top menu bar (as shown)
3. Enter your reservation details (reservation code and last name)
4. Hit the button marked Go to My Trips 
5. Select the Change Your Flight option
6. Choose the flights you wish to change
7. Choose the desired origin, destination, and travel date
8. Select your new flight(s)
9. Add any additional services you might require (optional)
10. Complete your payment 

You will receive a confirmation mail with your new flight details.

Note

• Any changes made through the website will apply to all passengers on the reservation.
• When changing the flight route (if permitted online), the country of origin can’t be changed. 
• If your round-trip flight has already departed, you can only change your return flight’s time and date. 
• If you want to change the origin or destination of a round-trip flight, don’t forget to also make the corresponding change to the other flight’s origin or destination.

How To Change Seats on Volaris?

If you want to select or change seats on Volaris, you can do it in the following ways:

• By phone 
• Online through My trips
• Through Volaris’ mobile app
• Through a Volaris ticket office
• At Volaris’ airport counter
• Through your travel agent 

Volaris Seat Selection Fees on International Flights

• A first-row seat will cost you:
  • Up to USD 60 at the time of booking
  • Up to USD 60 pre-flight
  • Up to USD 60 at the airport
• A quick seat (rows 2 – 5) will cost you:
  • Up to USD 60 at the time of booking
  • Up to USD 60 pre-flight
  • Up to USD 60 at the airport
• An extra space seat, i.e., an Emergency Exit seat, will cost you:
  • Up to USD 50 at the time of booking
  • Up to USD 50 pre-flight
  • Up to USD 50 at the airport
• A front seat (from the 6^th row to the last row before the first emergency exit) will cost you:
  • Up to USD 45 at the time of booking
  • Up to USD 45 pre-flight
  • Up to USD 45 at the airport
• A regular seat (in the first back section) will cost you:
  • Up to USD 40 at the time of booking
  • Up to USD 40 pre-flight
  • Up to USD 40 at the airport
• A back seat (in the second back section) will cost you:
  • Up to USD 35 at the time of booking
  • Up to USD 35 pre-flight
  • Up to USD 35 at the airport

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What if Volaris Change My Flight?

If Volaris changes your flight (or cancels a flight), you will be informed about it through the contact information provided by you at the time of booking. If the new flight offered to you (at no additional charge) does not suit you, you can ask Volaris to:

• Book you on another flight (at a different time and/or date) to your original destination 
• Cancel your flight booking and fully refund your booking (without penalty)

When your new flight arrives at the final destination more than 4 hours after your original flight’s scheduled arrival time and the reason for the delay is attributable to Volaris Airlines, you will be additionally entitled to compensation of at least 25% of the price you paid for your ticket or the un-utilized portion of your ticket. You will also be provided free access to the following services:

• Phone calls/emails 
• Meal(s) (if required) 
• Hotel accommodation (if required) 
• Transportation from the airport to the hotel and back 

Exceptions. No compensation will be due if the reason for the change/delay/cancellation is due to extraordinary circumstances outside the airline’s control, such as bad weather, airport/traffic control strike, or other unavoidable reasons.

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Frequently Asked Questions About Volaris Flight Change Policy

If you need to change a Volaris flight and couldn’t find enough information, check out the FAQs below relating to the different flight-changing scenarios.