Vietnam Airlines Flight Change Policy

Vietnam Airlines Flight Change Policy

Can I change my flight date/time/route on Vietnam Airlines?

Vietnam Airlines flight change policy allows passengers to change their flight date, time, and/or route, regardless of the route (domestic or international). You may or may not have to pay a flight change fee, depending on your fare type. Flex fares can be changed free of charge, whereas most other types of fares will incur a flight change fee, depending on your route. 

Major Highlights

  • All flight tickets on Vietnam Airlines can be changed/rebooked—with or without a flight change fee—depending on your route and fare class (explained below).  
  • All tickets issued on or before June 30, 2022, can be changed free of charge before the departure date.
  • If your flight is delayed or cancelled, or if you are refused carriage, Vietnam Airlines will:
    • Re-route you to another flight for free, or
    • Change your itinerary for free if your flight is delayed by 2 hours or more, or
    • Offer you a refund if your flight is delayed by 5 hours or more 
  • Flight changes are permitted only for equal or higher fares. If your new ticket is costlier, you must pay the applicable fare difference, plus taxes, fees, and surcharges (if any).
  • You can make changes to your flight by phone (the call center/sales office in your city), or by contacting the travel agent/office from where you purchased your ticket. Tickets purchased directly from the airline’s website or app can be changed online via the Ticket Change page (explained below). In all other cases, you must contact the source of purchase directly.
  • If you’re changing multiple flight segments, the highest change fee among the fare components will apply.
  • Ancillaries once purchased cannot be changed or refunded unless your flight is cancelled, delayed by more than 2 hours, or rescheduled. 
  • Tickets (all types, incl. non-refundable) purchased to/from the United States at least 7 days before departure can be cancelled free of charge within 24 hours of booking (after which you can re-purchase your ticket to suit your new travel plans).

Vietnam Airlines Flight Change Policy by Route

Vietnam Airlines flight change policy and fees will depend on your route and fare type, as shown below. 

  1. Flight Change Policy (incl. Fees) for Flights Departing from Vietnam
    • Flights Departing from Vietnam to Europe/Australia
      • Business Flex (J/C) fares can be changed for free before departure.
      • Business Classic (D/I) fares will incur a flight change fee of USD 50. However, tickets issued on or before June 30, 2022, can be changed free of charge before the departure date. 
      • For itineraries that include domestic sectors in France that are operated by SNCF French railways, both Business Flex and Business Classic fares can be cancelled (for a fee) but not changed. 
      • For itineraries that include domestic sectors in Germany that are operated by DB railways with the marketing code W2, both Business Flex and Business Classic fares can be cancelled (for a fee) but not changed.
      • Premium Economy Flex (W) fares can be changed for free before departure. 
      • Premium Economy Classic (Z/U) fares can be changed for a flight change fee of USD 50 before departure, but for free if your ticket was issued on/before June 30, 2022.
      • For itineraries including domestic sectors in France operated by SNCF French railways and domestic sectors in Germany operated by DB railways with the marketing code W2, both Premium Economy Flex and Classic fares can be cancelled but not changed. 
      • Economy Flex (Y/M/B/S) fares can be changed for free before the flight date. Y class fares can be changed for free on/after the flight date, but M/B/S classes will incur a flight change fee of USD 50. 
      • Economy Classic (H/K/L/Q/N/R) fares can be changed for a flight change fee of USD 50 before the flight date and USD 100 on/after the flight date. However, no flight change fee will be charged if your ticket was issued on/before June 30, 2022.
      • Economy Lite (T/A/E) fares can be changed for USD 100 before the flight date and USD 250 on/after the flight date.
      • Economy Super Lite (G/P) fares will incur a flight change fee of USD 250 before the flight date, and no flight change fee will be charged if your ticket was issued on/before June 30, 2022.
      • Itineraries including domestic sectors in France and Germany operated by SNCF French railways and DB railways with the marketing code W2 respectively can be cancelled (for a fee) but not changed. 
  • Flights Departing from Vietnam to Southeast Asia
    • Business Flex (J-/C-) fares can be changed for free before departure. 
    • Business Classic (D-/I-) fares can be changed for a flight change fee of USD 20 before the departure date, but free of charge if your ticket was issued on/before June 30, 2022 (before the departure date).
    • Premium Economy Flex (W-) fares can be changed for free before departure.
    • Premium Economy Classic (Z-/U-) fares can be changed by paying a flight change fee of USD 20 before the departure date, but for free (before the flight date) if your ticket was issued on/before June 30, 2022.
    • Economy Flex (Y-/M-/B-/S-) fares can be changed for free before the flight date. Y class fares can be changed for free on/after the flight date, but M/B/S fares will incur a flight change fee of USD 20. However, tickets issued on or before June 30, 2022, can be changed free of charge before the flight date. 
    • Economy Classic (H-/K-/L-/Q-/N-/R-) fares can be changed by paying a flight change fee of USD 20 before the flight date and USD 50 on/after the flight date, but tickets issued on or before June 30, 2022, can be changed free of charge before the flight date.
    • Economy Lite (T/A/E) fares can be changed by paying a flight change fee of USD 50 before the flight date and USD 80 on/after the flight date, but tickets issued on or before June 30, 2022, can be changed free of charge.
    • Economy Super Lite (G/P) fares can be changed by paying a flight change fee of USD 80, but tickets issued up to June 30, 2022, can be changed free of charge before the flight date.
  • Flights Departing from Vietnam to the United States
    (tickets issued on/after May 9, 2022)
    • Business Flex (J/C) fares can be changed for free. 
    • Business Classic (D/I) fares can be changed by paying a flight change fee of USD 20, but tickets issued on or before June 30, 2022, can be changed free of charge before departure.
    • Premium Economy Flex (W-) fares can be changed for free before departure.
    • Premium Economy Classic ((Z-/U-) fares can be changed by paying a flight change fee of USD 20 before the flight date, but tickets issued on or before June 30, 2022, can be changed free of charge before departure.
    • Economy Flex (Y/M/B/S) fares can be changed for free before the departure date. If you’re making changes on/after departure, Y class fares will not incur any flight change fee but M/B/S class fares will incur a flight change fee of USD 20.
    • Economy Classic (H/K/L/Q/N/R) fares can be changed for a flight change fee of USD 20 before the departure date and USD 50 on/after the departure date. However, tickets issued on or before June 30, 2022, can be changed free of charge before departure.
    • Economy Lite (T/A/E) fares can be changed by paying a flight change fee of USD 50 before the departure date and USD 80 on or after the departure date. However, tickets issued on or before June 30, 2022, can be changed free of charge before departure.
    • Economy Super Lite (G/P) fares can be changed by paying a flight change fee of USD 80 but tickets issued on or before June 30, 2022, can be changed free of charge before departure.
  • Flights Departing from Vietnam to Northeast Asia
    • Business Flex (J-/C-) fares can be changed for free.
    • Business Classic (D-/I-) fares can be changed by paying a flight change fee of USD 20 but tickets issued on or before June 30, 2022, can be changed free of charge before departure. 
    • Premium Economy Flex (W-) fares can be changed for free.
    • Premium Economy Classic ((Z-/U-) fares can be changed by paying a flight change fee of USD 20, but tickets issued on or before June 30, 2022, can be changed free of charge before departure.
    • Economy Flex (Y-/M-/B-/S-) fares can be changed for free before the flight date. If you’re making changes on/after the flight date, Y class fares will not incur any flight change fees but M/B/S fare classes will incur a flight change fee of USD 20.
    • Economy Classic (H-/K-/L-/Q-/N-/R-) fares can be changed for a flight change fee of USD 20 before the flight date and USD 50 on/after the flight date, but tickets issued on or before June 30, 2022, can be changed free of charge before departure.
    • Economy Lite (T/A/E) fares can be changed by paying a flight change fee of USD 50 before the departure date and USD 80 on/after the departure date, but tickets issued on or before June 30, 2022, can be changed free of charge before departure.
    • Economy Super Lite (G/P) fares can be changed by paying a flight change fee of USD 80 but tickets issued on or before June 30, 2022, can be changed free of charge before departure.

Note. You will not have to pay any penalty on domestic or international flights departing from Vietnam if: 

  • Your flight is delayed by more than 2 hours. 
  • Your flight departs before its scheduled departure time. 
  • You have been denied boarding on a confirmed flight ticket. 
  1. Flight Change Policy (incl. Fees) for Flights Departing from Outside Vietnam
    • Flights Departing from Southeast Asia (excl. Vietnam)
      • Business Flex (J-/C-) fares can be changed for free.
      • Business Classic (D-/I-) fares can be changed by paying a flight change fee of USD 20/THB660/SGD30/INR1500/MYR85/IDR295000/AED80. However, no flight change fee will apply to tickets issued up to June 30, 2022.
      • Premium Economy Flex (W-) fares can be changed for free.
      • Premium Economy Classic ((Z-/U-) fares can be changed by paying a flight change fee of USD20/THB660/SGD30/INR1500/MYR85/IDR295000/AED80. However, no flight change fee will apply to tickets issued up to June 30, 2022, as long as you make the changes before the flight date.
      • Economy Flex (Y-/M-/B-/S-) fares can be changed for free before the flight date. If you’re changing on/after the flight date, Y class fares will not incur any flight change fees but M/B/S fares will incur a flight change fee of USD20/THB660/SGD30/INR1500/MYR85/IDR295000/AED80.
      • Economy Classic (H-/K-/L-/Q-/N-/R-) fares can be changed by paying a flight change fee of USD20/THB660/SGD30/INR1500/MYR85/IDR295000/AED80 before the flight date and USD50/THB1700/SGD70/INR3600/MYR215/IDR730000/AED190 on/after the flight date.  However, no flight change fee will apply to tickets issued up to June 30, 2022, as long as you make the changes before the flight date.
      • Economy Lite (T/A/E) fares can be changed by paying a flight change fee of USD50/THB1700/SGD70/INR3600/MYR215/IDR730000/AED190 before the departure date and USD80/SGD115/THB2700/MYR350/INR5700/AED300/ IDR1250000 on/after the flight date. However, no flight change fee will apply to tickets issued up to June 30, 2022, as long as you make the changes before the flight date.
      • Economy Super Lite (G/P) fares can be changed by paying a flight change fee of USD80/SGD115/THB2700/MYR350/INR5700/AED300/IDR1250000. However, no flight change fee will apply to tickets issued on/after April 11, 2022, and on/before June 30, 2022, as long as you make the changes before the flight date.
    • Flights Departing from Korea
      • Business Flex (J-/C-) fares can be changed for free.
      • Business Classic (D-/I-) fares can be changed by paying a flight change fee of KRW30000 (but rebookings are free). However, no flight change fee will apply to tickets issued up to June 30, 2022, as long as you make the changes before the flight date. 
      • Premium Economy Flex (W-) fares can be changed for free.
      • Premium Economy Classic (Z-/U-) fares can be changed by paying a flight change fee of KRW30000, but no flight change fee will apply to tickets issued up to June 30, 2022, as long as you make the changes before the flight date. 
      • Economy Flex (Y-/M-/B-/S-) fares can be changed for free before the departure date. If you’re making any changes on or after the flight date, no charges will apply for Y class fares, but M/B/S fares will incur a flight change fee of KRW30000 (but rebookings are free). 
      • Economy Classic (H-/K-/L-/Q-/N-/R-) fares can be changed by paying a flight change fee of KRW30000 before the departure date and KRW60000 on/after the flight date. However, rebookings are free, and no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
      • Economy Lite (T/A/E) fares can be changed by paying a flight change fee of KRW60000 before the departure date and KRW90000 on/after the flight date. However, rebookings are free, and no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
      • Economy Super Lite (G/P) fares can be changed by paying a flight change fee of KRW90000. However, rebookings are free, and no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
  • Flights Departing from Northeast Asia
    • Business Flex (J-/C-) fares can be changed for free.
    • Business Classic (D-/I-) fares can be changed by paying a flight change fee of CNY320/HKD360/MOP370, but no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Premium Economy Flex (W-) fares can be changed for free.
    • Premium Economy Classic (Z-/U-) fares can be changed by paying a flight change fee of CNY320/HKD360/MOP370, but no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Economy Flex (Y-/M-/B-/S-) fares can be changed for free before departure. If you’re making any changes on/after the flight date, Y class fares will not incur any flight change fee, but M/B/S will incur a flight change fee of CNY320/HKD360/MOP370. 
    • Economy Classic (H-/K-/L-/Q-/N-/R-) fares can be changed by paying a flight change fee of CNY320/HKD360/MOP370 before the departure date and CNY450/HKD510/MOP530 on/after the flight date. No flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Economy Lite (T/A/E) fares can be changed by paying a flight change fee of CNY450/HKD510/MOP530 before the departure date and CNY600/HKD700/MOP720 on/after the flight date, but no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Economy Super Lite (G/P) fares can be changed for CNY600/HKD700/MOP720, but no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
  • Flights Departing from Australia to Vietnam
    (tickets issued on/after May 9, 2022)
    • Business Flex (J-/C-) fares can be changed for free. 
    • Business Classic (D-/I-) fares can be changed by paying a flight change fee of AUD50/NZD50, but for free if your ticket was issued up to June 30, 2022, provided you make the changes before the flight date.
    • Premium Economy Flex (W-) fares can be changed for free.
    • Premium Economy Classic (Z-/U-) fares can be cancelled for AUD50/NZD50. 
    • Economy Flex (Y-/M-/B-/S-) fares can be for free before the flight date. If you’re changing on/after the flight date, Y class fares can be changed for free but M/B/S class fares will incur a flight change fee of AUD50/NZD50. 
    • Economy Classic (H-/K-/L-/Q-/N-/R-) fares can be changed by paying a flight change fee of AUD50/NZD50 before the flight date. If you’re changing on/after the flight date, you will be charged AUD150/NZD150. However, no flight change fee will apply for tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Economy Lite (T/A/E) fares can be changed by paying a flight change fee of AUD150/NZD150 before the departure date and AUD250/NZD250 on/after the flight date. However, no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Economy Super Lite (G/P) fares can be changed by paying a flight change fee of AUD250/NZD250, but no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
  • Flights Departing from the United States (tickets issued on/after May 9, 2022)
    • Business Flex (J/C) fares can be changed for free before the flight date and by paying a flight change fee of USD100/CAD150 on/after the flight date.
    • Business Classic (D/I) fares can be changed by paying a flight change fee of USD 100/CAD150 before the flight date and USD150/CAD200 on/after the flight date. However, no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Premium Economy Flex (W-) fares can be changed for free before the flight date and for USD100/CAD150 on/after the flight date. However, no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Premium Economy Classic (Z/U) fares can be changed for USD 100/CAD150 before the flight date and for USD150/CAD200 on/after the flight date, but no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Economy Flex (Y/M/B/S) fares can be changed for free before departure and for USD100/CAD150 on/after the flight date.
    • Economy Classic (H/K//Q/N/) fares can be changed by paying a flight change fee of USD100/CAD150 before the flight date and USD150/CAD200 on/after the flight date. However, no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Economy Lite (T/A/E) fares can be changed by paying a flight change fee of USD150/CAD200 before the flight date and USD200/CAD250 on/after the flight date. However, no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Economy Super Lite (G/P) fares can be changed by paying a flight change fee of USD200/CAD250. However, no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
  • Flights Departing from Europe
    • Business Flex (J/C) fares can be changed for free.
    • Business Classic (D/I) fares can be changed for EUR/GBP75, but no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • If your itinerary includes domestic sectors within France operated by SNCF French railways:
      • You can change a Business Flex (J/C) fare for free at least 72 hours before departure and for EUR150 less than 72 hours before departure. 
      • You can change a Business Classic (D/I) fare for EUR150 at least 72 hours before departure and for EUR300 less than 72 hours before departure.
    • If your itinerary includes a domestic sector within Germany operated by DB railways with W2 as the marketing code:
      • You can change a Business Flex (J/C) fare for free at least 48 hours before the departure date and for EUR150 less than 48 hours before the departure date. 
      • You can change a Business Classic (D/I) fare for EUR100 at least 48 hours before the departure date and for EUR250 less than 48 hours before departure.
    • Premium Economy Flex (W) fares can be changed for free. 
    • Premium Economy Classic (Z/U) fares can be changed by paying a cancellation fee of EUR/GBP75, but no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Economy Flex (Y/M/B/S) fares can be changed for free before departure. Y class fares can be changed for free on/after the flight date and M/B/S fare classes will incur a flight change fee of EUR/GBP75 on/after the flight date. 
    • Economy Classic (H/K/Q/N/) fares can be changed after paying a flight change fee of EUR/GBP75 before the flight date and EUR/GBP150 on/after the flight date.
    • Economy Lite (T/A/E) fares can be changed for EUR/GBP150 before the flight date and for EUR/GBP250 on/after the flight date. However, no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
    • Economy Super Lite (G/P) fares can be changed by paying a flight change fee of EUR/GBP250, but no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
  • Flights Departing from Japan
    • Business Flex (J-/C-) fares can be changed for free. 
    • Business Classic (D-/I-) fares can be changed by paying a flight change fee of JPY 10,000, but for free if your ticket was issued up to June 30, 2022, provided you make the changes before the flight date.
    • Premium Economy Flex (W-) fares can be changed for free. 
    • Premium Economy Classic (Z-/U-) fares can be changed by paying a flight change fee of JPY 10,000. 
    • Economy Flex (Y-/M-/B-/S-) fares can be changed for free before the flight date. Y class fares can be changed for free on/after the flight date, and M/B/S class fares can be changed by paying a flight change fee of JPY 10,000 on/after the departure date. 
    • Economy Classic (H-/K-/L-Q-) fares can be changed after paying a flight change fee of JPY 10,000 before the flight date and JPY 20,000 on/after the flight date
    • Economy Classic (N-/R-) fares can be changed after paying a flight change fee of JPY 20,000 before the flight date and for JPY 30,000 on/after the flight date. 

Exception. No flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.

  • Economy Lite (T/A/E) fares can be changed by paying a flight change fee of JPY 30,000 before the flight date, but no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
  • Economy Super Lite (G/P) fares can be changed by paying a flight change fee of JPY 30,000 before the flight date, but no flight change fee will apply to tickets issued up to June 30, 2022, provided you make the changes before the flight date.
  • Flights Departing from Taiwan 
    • Business Flex (J-/C-) fares can be changed for free. 
    • Business Classic (D-/I-) fares can be changed for free.
    • Premium Economy Flex (W-) can be changed for free.
    • Premium Economy Classic ((Z-/U-) can be changed for free. 
    • Economy Flex (Y-/M-/B-/S-) can be changed for free. 
    • Economy Classic (H-/K-/L-N-/R-) can be changed for free. 
    • Economy Lite (T/A/E) fares can be changed for a flight change fee of TWD700 but will not incur any flight change fee in case of rebooking, re-issue, and revalidation. However, no flight change fee will apply to tickets issued up to June 30, 2022, as long as you make the changes before the flight date.
    • Economy Super Lite (G/P) fares can be changed for a flight change fee of TWD1000 but will not incur any flight change fee in case of rebooking, re-issue, and revalidation. However, no flight change fee will apply to tickets issued up to June 30, 2022, as long as you make the changes before the flight date.
  • Flights Departing from Russia
    • Business Flex (J-/C-) fares can be changed for free. 
    • Business Classic (D-/I-) fares can be changed by paying a flight change fee of EUR50, but no flight change fee will apply to tickets issued up to June 30, 2022, as long as you make the changes before the flight date.
    • Premium Economy Flex (W-) fares can be changed for free. 
    • Premium Economy Classic (Z-/U-) fares can be changed by paying a flight change fee of EUR50, but no flight change fee will apply to tickets issued up to June 30, 2022, as long as you make the changes before the flight date.
    • Economy Flex (Y-/M-/B-/S-) fares can be changed for free before the flight date. Y class fares can be changed for free on/after the flight date, but M/B/S class fares will incur a flight change fee of EUR50 on/after the flight date.
    • Economy Classic (H-/K-/L-/N-R) fares can be changed by paying a flight change fee of EUR50 before the departure date and EUR75 on/after the departure date—but will not incur any flight change fee if the ticket was issued up to June 30, 2022, and you make the changes before the departure date.
    • Economy Lite (T-/A-/E-) fares can be changed by paying a flight change fee of EUR50 before the departure date and EUR150 on/after the departure date—but will not incur any flight change fee if the ticket was issued up to June 30, 2022, and you make the changes before the departure date.
    • Economy Super Lite (G-/P-) fares can be changed by paying a flight change fee of EUR150—but will not incur any flight change fee if the ticket was issued up to June 30, 2022, and you make the changes before the departure date.
  1. Flight Change Policy (incl. Fees) for Domestic Flights within Vietnam
    (applies to tickets issued on/after December 8, 2021)
    • Business Flex (J-/C-) fares can be changed for free. 
    • Business Classic (D-/I-) fares can also be changed for free. 
    • Premium Economy Flex (W-) fares can be changed for free. 
    • Premium Economy Classic ((Z-/U-) fares can also be changed for free. 
    • Economy Flex (Y-/M-/B-) fares can be changed for free. 
    • Economy Classic (S-/H-/K-/L-) fares can be changed for free.
    • Economy Lite (Q-/N-/R-/T-/E-) fares can be changed for free.
    • Economy Super Lite (A-/G-/P-) fares can be changed for free.

How to Change Your Flight Date/Time/Route on Vietnam Airlines

You can make changes to your flight date, time, and/or route in any of the following ways:

  • By phone
    • Call the Vietnam Airlines office in your city
    • Call the travel agent from whom you purchased your ticket
  • Online via the Ticket Change page if you booked your ticket directly from the airline’s website or mobile app (as shown below)
    • Enter your VN Reservation Code (PNR), Last Name, and Email address
    • Click on the Change button 
    • Follow the prompts to change your flight date and/or time
    • Pay the fare difference (if any)
    • Confirm the changes

You will receive your new flight ticket at your registered email ID.

How to Rebook Your Flight on Vietnam Airlines

You can rebook your flight in any of the following ways:

  • Contact the office from where you purchased your ticket 
  • Call 1900 1100 if you’re calling from within Vietnam
  • Send an email to onlinesupport@vietnamairlines.com if you purchased your ticket directly from Vietnam Airlines’ website or mobile app 

Note. You must rebook your flight within your ticket’s validity period.

Frequently Asked Questions on Vietnam Airlines Flight Change Policy

What if my new ticket is costlier than the old one?

If your new ticket is costlier than your old ticket, you will have to pay the fare difference—plus fees, taxes, and surcharges, if any.

What tickets can be changed free of charge on Vietnam Airlines?

The following types of tickets can be changed for free on Vietnam Airlines:
* All tickets issued up to June 30, 2022.
* All Flex fare tickets (in Business Class, Premium Economy Class, and Economy Class).
* All domestic tickets within Vietnam (all travel classes).

Are there any other restrictions on flight changes on Vietnam Airlines?

You’re only allowed to make flight changes to fares of equal or higher value. You must pay the applicable fare difference, plus taxes, fares, and surcharges. If you’re making multiple changes, the highest change fee will apply. Plus, ancillaries cannot be changed or refunded unless a flight is cancelled, delayed by more than 2 hours, or rescheduled by the airline.

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