Under the Sun Country flight change policy, airfares (incl. additional components such as seat selection and baggage) are non-refundable but can be changed or cancelled before departure, less the applicable change fees. However, changes made 60 or more days before departure are free of charge.
If you’re unable to travel (or continue with your trip) due to illness or physical incapacity (yours/immediate family member’s/travelling companion’s), Sun Country may extend the validity period of your ticket for up to 30 days beyond the original limit.
To avail of this facility:
How do I change my flight on Sun Country?
How do I change a flight on Sun Country online?
To change a Sun Country flight online:
What is Sun Country’s Change Fee Waiver?
Purchasing a Change Fee Waiver at the time of booking allows you to make a one-time modification to your flight booking without incurring any flight change fee, as long as you make the changes up to 1 hour before your first flight’s departure.
If your new flight ticket is costlier, you will need to pay the fare difference (plus any optional services, government taxes, and fees). Any additional changes will be subject to the standard flight change fee.
The Change Fee Waiver:
What is the Sun Country change flight fee?
The Sun Country flight change fee (per direction) will depend on how early you’re making the changes, as shown in the table below.
For additional details (Flight + Hotel/Flight + Car packages), refer to the table below.
Sun Country Airlines Flight Change Charges | |||
60+ days before departure | 59 – 14 days before departure | 13 – 0 days before departure | |
Flight Only | Nil | USD 39 per segment | USD 79 per segment |
– If the new airfare is cheaper, the price difference will be refunded in the form of a flight voucher which is valid for 1 year from the date of purchase. – If the new airfare is costlier, you must pay the fare difference at the time of purchase. | |||
60+ days before departure | 59 – 14 days before departure | 13 – 0 days before departure | |
Flight + Hotel Vacation | Applicable hotel fees | USD 39 per segment plus applicable hotel fees | USD 79 per segment plus full hotel fees |
– Flight + Hotel Vacation packages are non-refundable but may be changed (with penalties) within 14 days of departure. – Any increase in airfare or hotel fare must be paid for. – Price differences will be refunded in the form of a flight voucher. | |||
Flight + Car | 60+ days before departure | 59 – 14 days before departure | 13 – 0 days before departure |
Nil | USD 39 per segment | USD 79 per segment | |
– Flight + Car packages are non-refundable but may be changed (with penalties). – Any increase in fares must be paid for by the passenger. – Changes are not permitted within 2 days of departure. | |||
Note – All flight credits expire 1 year from the date of the original booking but can be used for travel beyond the expiration date. – Change fees are cumulative. – Flight + Hotel Vacation packages, land products, group and tour products, and other non-air products/activities may be subject to supplier fees which may be non-refundable (up to the entire amount). – Flight + Hotel Vacation packages are non-refundable but may be changed or cancelled with penalties. Refunds are issued in the form of flight credits and must be used for travel within 1 year. |
If you receive a Flight Credit* from Sun Country after cancelling or changing a flight, an email will be issued informing you of the total value of the flight credit. Flight credits expire 1 after the original date of booking and can be used to book a new flight on SunCountry.com.
*Flight credits are no longer being issued after January 20, 2021—they have been replaced by flight vouchers.
To redeem a flight credit:
Your new e-ticket will be delivered to your registered email address.
Note. You cannot use your flight credit to purchase hotel stays, car rentals, or trip insurance.
If you receive a Sun Country Flight Voucher due to a changed/cancelled flight or operational issues before/during a flight, an email will be issued to you indicating the total value of your flight voucher. You can use your flight voucher to book a new ticket via SunCountry.com up to 1 year after the original booking date.
To redeem a flight voucher online:
Your new e-ticket will be delivered to your registered email address.
Note
Sun Country used to issue flight credits for flight changes/cancellations and operational irregularities before January 20, 2023. After January 20, 2024, flight credits have been replaced by flight vouchers. You will know whether you’re holding a flight credit or a flight voucher from the email you would have received when you were issued either of these, along with the amount issued (under Purchase Details).
You can redeem your flight credit/flight voucher to make a new flight booking on the Payments page.
If you need any assistance or would prefer speaking with a Sun Country agent, call the Reservations Team. This number is open 24/7 and toll-free if you’re calling from the United States or Canada.
You can change a Sun Country flight by phone () or online through My Trips if you purchased your ticket directly from Sun Country (website, call center, ticket office) or Expedia.
If you booked through Expedia, you can make changes to your flight booking online through My Trips. However, if you booked your ticket through another company or travel agent, you must contact them directly to change or cancel your booking.
Yes, you can. If you’re unable to travel due to illness or incapacity—including that of your travelling companion or an immediate family member—Sun Country will extend the validity of your booking for up to 30 days beyond your ticket’s original validity period.
To avail of this privilege, you must provide a written certificate from a physician stating that you’re unable to travel due to your illness or incapacity. The certificate must be endorsed by a Sun Country official and must indicate that the extension has been granted to you.
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