Volaris Cancellation Policy
The Volaris cancellation policy allows you to cancel and refund your ticket within the cancellation deadlines, depending on your route or country of departure.
The major highlights of the Volaris flight cancellation policy are as follows:
- You can cancel and refund:
- An international flight at least 7 days before departure
- A domestic flight within Mexico within 24 hours of ticket purchase, provided your flight departs more than 24 hours later
(If your domestic flight is departing within 24 hours of ticket purchase, you must cancel your ticket no later than 3 hours before departure)
- If your flight is cancelled or delayed (by more than 4 hours), or you miss a connecting flight as a result, you will be offered the following options:
- Take the next available flight to your destination at no additional cost, or
- Obtain a full refund for the flight segment not flown
If the flight delay or cancellation is for reasons attributable to the airline, you may be entitled to compensation of at least 25% of the ticket price or the flight segment not flown.
- If you were denied boarding due to overbooking, you will receive a compensation of at least 25% of the ticket price of the flight segment not flown and offered any of the following options:
- Travel to your destination at no additional cost when convenient, or
- Obtain a full refund
- If you buy your ticket to or from the United States/Central America at least 7 days before your flight’s scheduled departure time and cancel it within 24 hours after purchasing it, you can cancel it and receive a full refund.
- If you buy a ticket to/from Colombia and have a round trip or a connecting flight, you can cancel your first flight segment (one-way) or a segment before a connection, provided you inform the airline before the first flight’s departure (but no later than 1 hour after) via Volaris’ Call Center or airport counters. If you do not inform the airline, your reservation for the subsequent segment or the return flight may be cancelled by Volaris.
- If you purchase a non-promotional ticket to/from Colombia or Peru, you can cancel it (known as withdrawal) at least 24 hours before your flight, provided you have not checked in for the flight and have notified Volaris of the withdrawal through a call center, airport counter, or online by raising a ticket. Volaris will retain 10% of the value of your ticket (excl. taxes and administrative fees). The balance amount will be refunded to your original form of payment or through wire transfer within 5 business days of your request for the withdrawal but no later than 30 calendar days after receiving your request. If you purchased your ticket from a travel agency, you must contact them directly to process your refund after receiving it from Volaris.
- If you purchase a ticket for a flight originating in El Salvador, Colombia, or Guatemala from any source other than a Volaris airport counter, you can retract your ticket within 8 business days of purchase, as long as you haven’t checked in for your flight and have informed Volaris through a call center, airport counter, or by raising a ticket online. You will be issued a full refund to your original payment method or through a wire transfer within 15 calendar days of retracting your ticket.
Volaris Cancellation Policy for International Flights
The Volaris cancellation policy for international flights allows you to cancel and refund most international flight tickets at least 7 days before departure. Some important points about the Volaris cancellation policy for international flights are as follows:
- Tickets to or from the United States or Central America can be cancelled and fully refunded within 24 hours if you purchase at 7 or more days before departure.
- Round-trip/connecting flight tickets to or from Colombia allow the cancellation of the first flight segment (one-way) or the segment prior to a connecting flight, as long as you inform Volaris before the departure of your first flight (or within 1 hour) by phone (Call Center) or at an airport counter. Failure to request a cancellation may result in the cancellation of your return flight reservation.
- Non-promotional tickets to/from Colombia and Peru can be cancelled or withdrawn at least 24 hours prior to departure for a 10% charge/fee if:
- You have not checked in for your flight, and
- You have informed Volaris about the cancellation/withdrawal through a call center, airport counter, or by raising a ticket online. The refund will be issued by wire transfer or to the original payment method within 5 working days of the request but no later than 30 calendar days. Refund requests for tickets purchased from travel agencies must be made directly to the travel agency that issued the ticket.
- Tickets purchased for flights departing from El Salvador, Colombia, or Guatemala from sources other than a Volaris airport counter can be retracted within 8 working days of purchase if:
- You haven’t checked in for your flight.
- You’ve notified Volaris about the retraction by phone, at an airport counter, or by raising a ticket. Your refund will be issued in full either by wire transfer or to your original form of payment within 15 calendar days of your request.
Volaris Cancelled Flight Policy
If Volaris cancels a flight on which you hold a confirmed reservation, you can:
- Get a full refund for the flight segment you haven’t flown
(plus compensation of at least 25% of the ticket price of the un-flown segment if the flight delay was within the airline’s control), or - Take the alternative flight offered to you at no additional charge, or
- Travel later at a convenient date at no additional charge
(such as for flights originating in Mexico and Central America)
If you have to have to wait for your substitute/alternative flight, you will be offered the following services and amenities free of charge (depending on the waiting time):
- Communication services to your destination (phone call/email)
- Meals before boarding your new flight, if required
- Hotel accommodation if an overnight stay is necessary and ground transportation from the airport to the hotel and back.
Volaris 24 Hours Cancellation Policy
Volaris 24-hour cancellations apply to domestic flights within Mexico and flights to or from the United States/Central America, as explained below.
- You can cancel and refund a domestic flight within 24 hours of purchasing your ticket, as long as it departs more than 24 hours later.
- You can cancel and fully refund a ticket from or to the United States/Central America within 24 hours of booking if you purchase it at least 7 days prior to departure.
Volaris Refund Policy
The key points to remember about the Volaris refund policy are as follows:
- Volaris tickets are not refundable, meaning that the booking amount paid by you will be forfeited if you don’t show up for your flight.
- Volaris will not issue a refund:
- If you fail to board your flight (no-show)
- If you fail to make a Volaris flight change within the required deadline
- If you cancel your flight after checking in for it
- If you cancel a domestic flight outside the 24-hour grace period
- If you cancel most international flights within 7 days of departure
- Domestic flights within Mexico can be cancelled and refunded within 24 hours of purchase for flights departing more than 24 hours later. However, if you purchase a ticket within 24 hours of departure, you must cancel it at least 3 hours before departure.
- International flights can be cancelled and refunded at least 7 days before departure.
- Refunds are issued to the original form of payment (in most cases) or by bank transfer.
- If you purchased your ticket through a travel agency, you must request the agency to process your refund request. The travel agency will refund your money (subject to clearance from Volaris) within 30 calendar days.
- The refund period will depend on where your flight originates from.
| Volaris Refund Time | |
| Origin of Flight | Refund Time |
| Columbia, Peru | Within 5 business days of the request but not exceeding 30 calendar days |
| El Salvador, Colombia, and Guatemala | Within 15 calendar days of the request |
| Other countries | Within 30 calendar days request |
How To Cancel a Volaris Flight?
You can cancel a Volaris flight in any of the following ways:
- By phone
- From USA 1-855 VOLARIS (8652747)
- From Canada 1(55)-11028000
- From Peru 511-644-9040 (TTY: 855-425-2002)
- From El Salvador 503-2504-5540
- Guatemala 502-2301-3939
- Costa Rica 506-4002-7462
- Nicaragua 505-2251-2198
- From UK 44-20-3320-2609
- From Spain 34-91-27-68-614
- From Mexico 52 (9982) 833-236
- Online through My trips
- Through the Volaris App
- At a Volaris ticket office/airport counter
- Through the travel agent/agency that issued your ticket
How to cancel a flight online at Volaris?
To cancel your flight online through the Volaris website, follow the steps below:
- Go to official website of Volaris Airlines.
- Click on the My trips tab (shown above)
The Manage your trips page will open up - To access the flight booking you wish to cancel:
- Enter your Reservation code and Last name
- Click on the Go to My Trips button
- Select your flight
- Follow the prompts to cancel your flight
After you have successfully cancelled your flight, you will receive a confirmatory email informing you of the flight cancellation.
Volaris Cancellation Fee
The cancellation fee charged by Volaris will depend on the fare conditions of your ticket.
- You can cancel a domestic flight ticket without penalty within 24 hours of booking if your flight departs more than 24 hours later.
- You can cancel an international flight ticket without penalty at least 7 days before departure.
- You can cancel a non-promotional ticket to/from Colombia and Peru at least 24 hours before departure, subject to a 10% cancellation fee.
- For situations not mentioned above, the cancellation fee will depend on the fare conditions of your ticket.
Volaris Compensation for Cancelled Flights
You may be entitled to compensation if your flight is cancelled or delayed due to reasons attributable to Volaris.
- If your flight is delayed for more than 1 hour but less than 4 hours, you will receive a discount on a later flight to any destination in the form of an Electronic Voucher (i.e., a Volaris Flight Credit) which can be applied toward a discounted fare, subject to the following conditions:
- If the flight delay is more than 1 hour and less than 2 hours, you will receive an Electronic Voucher worth USD/MXN 50 as compensation.
- If the flight delay is more than 2 hours and less than 4 hours, you will receive an Electronic Voucher worth:
- USD/MXN 250 if 7.5% of the ticket price is less than USD/MXN 250.
- 7.5% of the ticket price if the ticket price is higher than 7.5%.
- If the flight delay is more than 4 hours, the cancellation policy at Volaris allows you to:
- Obtain a refund for the ticket price or the unused portion of the ticket
(plus compensation of at least 25% of the ticket price or the unused portion of the ticket) - Travel on another available flight at no additional charge, along with:
- Access to phone calls and emails
- Meal(s) depending on the waiting time
- Hotel accommodation if an overnight stay is required
- Ground transportation from and to the airport (when required)
- Travel on another flight to your original destination at a date convenient to you
(plus compensation of at least 25% of the ticket price or the unused portion of the ticket)
- Obtain a refund for the ticket price or the unused portion of the ticket
Electronic Vouchers issued in the above-mentioned cases:
- Are non-transferable
- Must be validated within 30 days by phone at:
- 01(55) 1102-8000 from Mexico
- 1855 VOLARIS (8652747) from the U.S.
- 502- 2301-3939 from Guatemala
- 506-4002-7642 from Costa Rica
- 503-2504-5540 from El Salvador
- 505-2251- 2198 from Nicaragua
- Online via Volaris.com)
- Must be used for travel within 12 months on a flight route operated by Volaris
- Can be used only once per flight reservation
- Will lose the remaining value if not fully used
- Cannot be:
- Used accumulatively
- Accumulated with other Electronic Voucher promotions
- Used to pay airport usage charges, taxes, and/or additional services
- Used for long-weekend travels, high seasons (as assigned by Volaris), and/or festive days as displayed on Volaris.com
- Redeemed for cash, products, services, goods, etc.
Frequently Asked Questions
A. Yes, you can cancel domestic flights within 24 hours of buying a ticket for flights departing more than 24 hours later. If your flight departs within 24 hours of ticketing, you can cancel your ticket up to 3 hours before departure.
Most international flights can be cancelled 7 or more days before departure. Flight tickets to/from the U.S./Central America can be cancelled without penalty if purchased 7 or more days before departure and cancelled within 24 hours of purchase.
Additionally, Volaris allows you to cancel (withdraw) any non-promotional ticket to or from Columbia/Peru (for a 10% fee) at least 24 hours before departure if you haven’t checked in for your flight. Flights that originate from El Salvador, Guatemala, or Colombia can be cancelled (retracted) within 8 days of ticketing.
A. Yes, Volaris allows cancellations, provided they are within the prescribed timelines.
1) Domestic flights can be cancelled within 24 hours of ticketing for flights departing more than 24 hours later.
2) Most international flights can be cancelled at least 7 days before departure.
3) Flights to/from the United States/Central America can be cancelled within 24 hours of ticketing, provided you purchase your ticket at least 7 days before departure.
4) Non-promotional tickets to/from Colombia or Peru can be cancelled (for 10% of the ticket price excluding taxes and admin fee) at least 24 hours before departure, provided you haven’t checked in for your flight.
5) Tickets for flights originating in El Salvador, Colombia, or Guatemala from any source except a Volaris airport counter can be retracted within 8 business days of purchase.
A. You can cancel your flight and get a full refund if:
1) You cancel a domestic flight within 24 hours of ticketing, as long as the flight departs more than 24 hours later.
2) You cancel an international flight at least 7 days prior to departure.
3) You cancel a flight to/from the United States/Central America within 24 hours, as long as you book the ticket at least 7 days (168 hours) before departure.
4) You cancel a flight originating from El Salvador, Colombia, or Guatemala within 8 days of purchase, as long as you do not purchase your ticket from a Volaris airport counter.
A. You can cancel your Volaris flight and get a full or partial refund, depending on your route and when you cancel your flight.
You are entitled to a full refund in the following cases:
1) You cancel a flight within Mexico within 24 hours of ticket purchase.
2) You cancel an international flight 7 or more days before departure.
3) You cancel a ticket from/to the U.S.A./Central America within 24 hours for a flight departing 7 days later.
4) You cancel a flight that originates from El Salvador, Colombia, or Guatemala within 8 days of ticketing, provided you don’t check in for the flight.
You will be entitled to a partial refund if you cancel a non-promo ticket from/to Colombia or Peru at least 24 hours prior to departure if you haven’t checked in for your flight. The deduction amount will be 10% of the ticket price excluding administrative charges and taxes). In all other cases, the amount of the refund will depend on the fare conditions of your ticket.
A. You can cancel a Volaris flight after 24 hours of ticketing in the following cases:
1) You cancel a non-promo flight ticket to/from Peru/Columbia at least 24 hours before departure and you haven’t checked in for your flight.
2) You cancel an international ticket for a flight that departs at least 7 days later at the time of cancellation.
3) You cancel a flight that originates from El Salvador, Colombia, or Guatemala within 8 days of ticket purchase and you haven’t checked in for your flight.
A. The Volaris cancellation fee will depend on the fare conditions of your ticket.
1) Domestic flights can be cancelled without penalty within 24 hours of purchase if they depart more than 24 hours later.
2) International flights can be cancelled without penalty 7 or more days before departure.
3) Tickets to/from Colombia or Peru can be cancelled for 10% of the ticket fee (excl. taxes and admin fee) provided they are non-promotional, you cancel at least 24 hours before departure, and you haven’t checked in for the flight.
4) Tickets for flights originating from El Salvador, Colombia, or Guatemala can be cancelled without penalty within 8 days of booking, provided you haven’t checked in for your flight.
In other cases, the fare conditions of your ticket will determine the cancellation fee.
A. To cancel a flight and obtain a full refund, you have:
1) Up to 24 hours from the time you purchase a domestic flight ticket (provided your flight departs at least 24 hours later).
2) 7 or more days before departure from the time you purchase an international flight ticket.
3) Up to 24 hours from the time you purchase your ticket to/from the U.S./Central America for a flight departing at least 7 days later.
4) Up to 8 days after ticketing for a flight originating in El Salvador, Colombia, or Guatemala, provided you haven’t checked in for your flight.
A. No, Volaris tickets are generally non-refundable but may be refunded under certain conditions.
A. Volaris gives full or partial refunds, depending on your route and when you cancel your flight.
1) Flight tickets that can be fully refunded include domestic flights cancelled within 24 hours of purchase if they’re departing more than 24 hours later; international flights cancelled at least 7 days before departure; flights to/from the United States/Central America cancelled within 24 hours of reservation if booked at least 7 days before departure; flights originating in El Salvador, Colombia, or Guatemala cancelled within 8 days of purchase that haven’t been checked in.
2) Flights that can be partially refunded include non-promotional flight tickets to/from Colombia or Peru that can be cancelled for 10% of the ticket charges (excluding taxes and admin fee), provided they are cancelled at least 24 hours prior to departure and haven’t been checked in.
3) In all other cases, the fare conditions of your ticket will determine the refund amount.
A. The Volaris Airlines cancellation policy allows you to cancel and refund the following flights without penalty:
1) Domestic flights cancelled within 24 hours of purchase if the departure time is more than 24 hours later.
2) International flights cancelled at least 7 days prior to departure.
3) Flights cancelled by Volaris (provided you don’t take the alternative flight offered to you).
4) Flights delayed by at least 4 hours.
Note. Flight delays, cancellations, due to reasons within the airline’s control, and boarding denials may entitle you to additionally receive a compensation of at least 25% of the ticket price or the un-traveled segment.
1) Tickets to/from the United States/Central America purchased at least 7 days prior to departure and cancelled within 24 hours of purchase.
2) Tickets for flights originating in El Salvador, Colombia, or Guatemala from sources other than Volaris airport counters retracted within 8 business days of booking, provided you don’t check in for your flight.
For details on the Volaris cancel flight policy, refer to the introductory section of this page.
A. You can cancel and refund an international Volaris flight without penalty if you make the cancellation at least 7 days before your flight’s scheduled departure time.
A. You can cancel a flight and obtain a refund in any of the following ways:
1) By phone
2) Online via My trips
3) Via the Volaris App
4) At an airline ticket office
5) At the Volaris airport counter
6) Through the travel agent you purchased your ticket from.
A. That will depend entirely on the fare conditions of your ticket.
A. To cancel a Volaris flight online, go to the homepage (Volaris.com), select the tab marked My trips, enter the required details in the boxes (your reservation code and last name), hit the Go to My Trips button, select the flight you wish to cancel, and follow the prompts to cancel it. You will receive a confirmation mail with details of deductions if any after you have successfully made the cancellation.
Note. If you’ve purchased your ticket from a third party such as a travel agency, you must contact the source directly.
A. You can get a full refund on your Volaris flight if you cancel a domestic flight within 24 hours of purchase if its departure time is more than 24 hours later; an international flight at least 7 days before departure; and a flight to/from the U.S. /Central America within 24 hours of ticketing provided you make the purchase 7 or more days prior to departure.
A. It can take between 5 business days to 30 calendar days (after you make a valid request) for Volaris to issue a refund. For flights originating in El Salvador, Colombia, or Guatemala, refunds can take up to 15 calendar days.
A. You can cancel and refund a Volaris flight without penalty:
1) If you cancel a domestic flight within 24 hours of purchase and your flight’s departure time is more than 24 hours later.
2) You cancel a flight ticket to/from the U.S./Central America within 24 hours of booking for a flight departing at least 7 days later.
A. No, you cannot. The Flexibility Combo allows you as many changes as you like to the date and time of your flight, but does not allow you to cancel it.
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