Thai Airways Cancellation Policy

The Thai Airways cancellation policy allows you to cancel most tickets before departure for a fee, but partially used Economy Saver fares cannot be cancelled. If you don’t show up for your flight (No Show), you will be charged a No-Show fee in addition to your fare being forfeited. 

The major highlights of the Thai Airways flight cancellation policy are as follows:

• If you purchase a ticket at least 7 days before departure and it includes at least 1 flight to/from the United States, the Thai Airways cancellation policy allows you to cancel it without penalty if you notify the airline within 24 hours of booking. 
• You can book a ticket 7 days or more days before departure and hold it at the quoted price without payment or cancel it without penalty up to 24 hours after making the reservation. 
• If Thai Airways makes a significant change to your flight schedule within 14 days of departure, you have the option to:
  • Accept the changes, or
  • Accept alternative arrangements of equal or higher value, or
  • Accept alternative arrangements of lower value and receive the price difference between the original and alternative fares, or
  • Accept a full, penalty-free refund 

Note: You must inform the airline of your choice within 3 days of being told about the significant change, or if your departure is less than 7 days, you must inform the airline as soon as reasonably practical (but no later than 3 days). If you don’t inform Thai Airways, it will be deemed that you have accepted the flight changes. 

• If Thai Airways cancels your flight, fails to operate it reasonably per schedule, fails to stop at your destination, or causes you to miss a connecting flight on which you have a confirmed booking, you exercise any of these options without paying additional charges:
  • Take the next available flight on Thai Airways, or 
  • Extend the validity of your ticket and travel later, or
  • Take a flight to your destination later within a reasonable period of time on Thai Airways, another carrier, or a mutually agreed mode and class of transportation without additional charge (if the revised transportation charges are lower, the difference will be refunded), or 
  • Ask for a full refund on the unused portion of your ticket
• If you were involuntarily denied boarding due to overbooking or more passengers check in, you will be additionally entitled to compensation in most cases, regardless of your route. 
• The Thai Airways cancellation policy allows you to cancel and refund any ticket without penalty within the 24-hour grace period. 
• Tickets purchased through travel agents must be cancelled directly through the ticket-issuing agent.

Thai Airways 24-Hour Cancellation

The Thai Airways 24-hour cancellation policy applies to 2 types of flight bookings: 

• Normal bookings, and 
• Bookings that include at least one flight to or from the United States

Normal bookings made at least 7 days before departure can be: 

• Held at the quoted price without payment, or 
• Cancelled without penalty within 24 hours after you make the booking. 

Bookings that include at least one flight to/from the United States can be cancelled without penalty within 24 hours of booking if your flight’s departure at the time of booking is at least 7 days later. 

How To Cancel a Thai Airways Flight

You can cancel a Thai Airways flight in the following ways: 

• Online through your confirmation email, but not through the
  Manage 🡪 My Booking option or the mobile app (as suggested on many websites).
• By phone
  • Call the Thai Airways call centre in your area
• At a Thai Airways ticketing office near you 
• At a Thai Airways airport ticket counter
• Through the travel agent, you purchased your ticket from 

Note: Regardless of how you cancel your ticket, you will be charged a cancellation fee depending on the fare conditions of your ticket. 

How To Cancel Thai Airways Ticket Online

You can cancel your Thai Airways ticket online:

• Through your confirmation email:
  • Click on the booking number provided 
  • Follow the cancellation procedure indicated there
• By email at roh.customerservices@thaiairways.com

Note

• You will be charged the applicable cancellation fee unless you’re cancelling within the 24-hour grace period. 
• You can make changes to your flight through the Manage 🡪 My Booking option but you cannot cancel it (as suggested on many websites). 

Thai Airways Cancellation Fee

The Thai Airways cancellation fee/charges will depend on your fare type and route, as explained below. A few important things to note: 

• The Thai Airways cancellation fee does not apply to cancellations made within the 24-hour grace period (all fares can be cancelled and refunded without penalty during this period). 
• Partially used Economy Saver fares cannot be cancelled (but completely unused Economy Saver fares can be cancelled and refunded for a fee). 

The Thai Airways cancellation fee by fare type is provided below:

• Economy Saver fares can be cancelled for USD 200 (or equivalent) only if fully unused, with the following exceptions:
  • Partially used tickets cannot be cancelled. 
  • Tickets with fare types ending with -MYOVNE can be cancelled for USD 75.
  • Tickets with fare types ending with the following codes can be cancelled for USD 100:
    • -RLNOVNE, -RLN1VNE, -RLROVNE, -RLR1VNE, -BLYVNE, -BLYVNW. 
  • Tickets with fare types ending with the following codes can be cancelled and refunded for USD 150:
    • -OLFVNE, -OLOVNE, -BLEVN2W, -BLOVN2W, -BLEVNE, -BLOVNE, -MLEVN2W, -MLOVN2W, -MHYVNA1, -MLYVNA1, -MLEVNE, -MLOVNE, -MYYVNW1,
      -MYOVNW1, -BLFVNE, -BLOVNE, -ZYYVN1, -ZYOVN1, -ZYYVNE, -ZYOVNE. 
• Economy Flexi Saver fares 
  • Fully unused tickets can be cancelled for GBP 125, with the following exceptions:
    • GBP 150 for tickets with fare types ending with -LEGBSE, -YOGB1E, -YAGB1E.
    • GBP 200 for tickets with fare types ending with -EGBRE, LEGBLE, -LEGB1B,
      -LEGB1D, -RX7GBE.
    • USD 250 for tickets with fare types ending with -RY7399.
  • Partially used tickets can be cancelled for GBP 125, with the following exceptions:
    • GBP 150 for tickets with fare types ending with -LEGBSE, -YOGB1E, -YAGB1E. 
    • GBP 200 for tickets with fare types ending with -EGBRE, -LEGBLE, -LEGB1D,
      -LEGB1B, -RX7GBE.
    • USD 250 for tickets with fare types ending with -RY7399 permitted.
• Economy Flexi fares can be cancelled for USD 100 (or equivalent) at least 24 hours before departure.
• Economy Full Flexi fare types can be cancelled before departure for THB 2,000.
• Royal Silk Flexi fares can be cancelled:
  • From Denmark for DKK 2,500, with the following exceptions:
    • DKK 2,000 for tickets with fare types ending with -HYFDK0B. 
    • USD 130 for tickets with fare types ending with -RY7399. 
  • From Norway for NOK 3,500, with the following exceptions:
    • NOK 2,500 for tickets with fare types ending with -LGNOWB.
    • USD 130 for tickets with fare types ending with -RY7399. 

Thai Airways Refund Policy

According to the Thai Airways refund policy: 

• Involuntary Refunds: If Thai Airways cancels your flight, fails to operate it reasonably according to schedule, does not stop at your destination, or results in your missing a connecting flight in which you have a confirmed reservation, the amount of the refund will be:
  • The total fare paid if no part of the ticket has been used.
  • The difference between the fare paid and the portion of the fare used if a part of the ticket has been used. 
• Voluntary Refunds: If you cancel your flight, the amount of the refund will be:
  • The total fare paid less the applicable cancellation and/or service charges if no portion of the ticket has been used.
  • The difference between the total fare paid minus the portion of the fare used less the cancellation fee and/or service charges. 
• Lost Ticket Refunds: If you lose your ticket (fully or in part) and provide satisfactory proof of the loss to Thai Airways, you will be issued a refund after the validity period of your ticket and subject to reasonable administrative charges on the following conditions:
  • No part of the lost ticket has been used, refunded, or replaced except by a third party where Thai Airways is responsible for the negligence. 
  • The person who receives the refund undertakes to repay the airline the refunded amount in case of fraud by a third party unless due to the negligence of Thai Airways. 
  • If Thai Airways or its authorized agent loses the ticket (fully or in part), the responsibility for the loss will be borne by the airline. 
• To apply for a refund, you must contact the Thai Airways ticketing office in any city. 
• Refunds will be credited to the credit card/debit card used for purchasing the ticket and may be subject to a refund fee. 
• The refund processing time for debit cards may be longer, depending on the bank.
• Refund applications for refundable e-tickets must be submitted within 90 days of ticket expiration.

Thai Airways Cancellation Policy Under EU Regulation 261/2004

If your flight departing from an E.U. airport (or from Norway, Switzerland, or Iceland) is delayed or cancelled due to reasons within Thai Airways’ control (and not because of extraordinary circumstances), you have the right to: 

• An alternative flight (at no additional cost), or 
• A refund and compensation 

Amount of cancelled flight compensation. Depending on the distance of the scheduled or alternative flight, the amount of compensation will be: 

• €250 for flight distances within 1,500 km
• €400 for flight distances between 1,500 – 3,500 km 
• €400 for an intra-community flight exceeding 1,500km
• €600 for flights of more than 3,500 km

Reduction in compensation by 50%. Your compensation will be cut by 50% if another flight is offered to you and the scheduled landing time of the flight does not exceed:

• 2 hours for flight distances of up to 1,500km
• 3 hours for flight distances between 1,500 – 3.500km 
• 3 hours for an intra-community flight exceeding 1,500km
• 4 hours for all other flights 

Exceptions. You will not be entitled to any compensation if: 

• Your flight is cancelled due to extraordinary circumstances that could not have been avoided by Thai Airways, such as bad weather, airport strikes, political instability, security reasons, etc.
• If you were informed of the cancellation:
  • At least 14 days before your flight’s scheduled departure time
  • 14 to 7 days before the scheduled departure if the alternative flight departs within 2 hours of the originally scheduled departure time of the original flight and arrives at the destination within 4 hours of the scheduled landing time of the original flight.
  • Less than 7 days before the scheduled departure time of the original flight and the alternative flight departs within 1 hour before the scheduled departure time of your original flight and lands at the destination less than 2 hours after the scheduled landing time of the original flight.

Thai Airways Denied Boarding Compensation

If you are denied boarding (involuntarily or voluntarily) due to overbooking (or situations where more passengers check-in), you are entitled to: 

• Care such as meals and refreshments (depending on your waiting time), as well as hotel accommodation, transfer cost (if required), and free communication (2 phone calls/ faxes/e-mails), and  
• Take the next available or convenient flight to your destination under similar conditions (if you choose the latter, you will need to pay for meals, accommodation, and transfer), or
• Refund and compensation are payable by check, bank transfer, or (subject to your agreement) a voucher. 

The amount of boarding denial compensation will depend on the flight distance of the scheduled/alternative flight, i.e.

• €250 for flights of up to 1,500km
• €400 for flight distances of 1,500 – 3,500km 
• €400 for an intra-community flight exceeding 1,500 km 
• €600 for other flights exceeding 3,500km

Reduction in denied boarding compensation by 50%. Your denied boarding compensation will be cut by ½ if you’re offered an alternative flight the scheduled landing time of which is not more than:

• 2 hours for flight distances within 1,500km
• 3 hours if the flight distance is between 1,500 – 3.500km 
• 3 hours for intra-community flights of more than 1,500 km
• 4 hours for all other flights 

Frequently Asked Questions

The section below addresses some of the most frequently asked questions on the Thai Airways cancellation policy, so do take a look if you’re looking for answers on how to cancel bookings, cancel a flight, cancellation process, etc.

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