Malaysia Airlines Cancellation Policy
The Malaysia Airlines cancellation policy allows you to cancel some tickets free of charge and others for a fee, depending on your fare type and route, as explained below. Most fares (except Economy Lite) can either be cancelled and refunded for a fee or converted into travel vouchers for future travel, depending on the fare conditions of your ticket.
Malaysia Airlines Cancellation Policy Overview
Whether you can cancel your Malaysia Airlines ticket will depend on the fare conditions of your ticket and your route. Below is an overview of how the Malaysia Airlines cancel flight policy will work in your situation.
- All Flex tickets can be cancelled and refunded without penalty.
- Economy Lite fares cannot be cancelled or refunded on any route except Korea, Australia, New Zealand, Taiwan, and Port of Spain (for a refund fee).
- Economy Basic fares can be cancelled and refunded up to once for a fee (w.e.f. June 1, 2022).
- Passengers with tickets and E-Vouchers with a travel date between January 1, 2020, and October 29, 2022, who could not travel due to flight disruptions/changes can:
- Cancel and rebook their flights in the same cabin class by March 31, 2023, for travel by June 30, 2023, and
- Make a free one-time date change to their tickets without paying any service fee or fare difference when making changes to their original tickets for the first time
- If you purchase a ticket to/from the United States directly from Malaysia Airlines at least 7 days before departure and cancel it within 24 hours of booking, you are entitled to a full refund without having to pay any cancellation fees. The 24-hour grace period applies to all types of tickets, incl. non-refundable tickets.
- You’re entitled to a full refund if your flight is cancelled and the alternative flight offered to you does not suit you.
- You can also claim a full refund if your flight is overly delayed.
- If you purchased your ticket from a travel agent/third-party website, you must contact them directly to process your cancellation/refund request.
Malaysia Airlines Cancellation Policy for 24-Hour Cancellations
The Malaysia Airlines flight cancellation policy for 24-hour cancellations applies only to flight bookings made online through the airline’s website or mobile app. Under this policy, passengers who purchase their tickets to/from the United States no less than 7 days (168 hours) before departure are allowed to cancel their booking without penalty within 24 hours of purchase, regardless of fare type.
Passengers who cancel their tickets outside of the 24-hour grace period will be charged the standard cancellation fee, depending on the fare conditions of their tickets.
Malaysia Airlines Cancelled Flights Policy
If Malaysia Airlines cancels your flight, fails to stop at your stopover/destination point, or causes you to miss a connecting MH flight on which you hold a confirmed booking, you have the option to:
- Travel on the next available flight offered to you at no additional cost
- Travel to your destination within reasonable time on an alternative flight or mode of transportation suitable to you at no additional cost to you
- Obtain a refund of your fare
Note. If your flight is cancelled, you will be provided reasonable assistance, care, and/or compensation such as meals, refreshments, phone calls (limited), internet access, hotel accommodation, and/or airport transfer.
Malaysia Airlines Refund Policy
According to the Malaysia Airlines refund policy:
- All refund requests are subject to the fare conditions of your ticket.
- Refunds will be issued on the unused portion of your ticket unless you’re stranded during your trip with no onward flight in which case you’ll be provided a free return ticket at no additional charge.
- All Flex tickets are refundable.
- Economy Lite fares are non-refundable outside of the 24-hour grace period (U.S. only). However, some Economy Lite fares can be refunded for a fee, such as to/from South Korea, Australia, New Zealand, Taiwan, and Port of Spain.
- Economy Basic fares can be cancelled and refunded for a fee, depending on the fare conditions of your ticket.
- Refunds will be issued in the currency in which the ticket (or eligible upgrade) was purchased.
- Refunds can take up to 6 months to process.
- MHupgrade Refunds
According to Malaysia Airlines’ refund policy:- To claim a refund for an MHupgrade, you must send an email to MHupgrade.enquiry@malaysiaairlines.com along with a scanned copy of your (i) Boarding Pass (ii) Email notification informing you of the successful MHupgrade, and (iii) other relevant documents.
- Refund requests for MHupgrade must be submitted within 3 months of the scheduled flight date.
- Award points cannot be converted to or refunded for cash.
- The Book Now, Pay Later fees are non-refundable.
Malaysia Airlines Cancellation Fee
The Malaysia Airlines cancellation fee will depend on the fare conditions of your ticket, your route, and when you cancel.
- The cancellation fee for Flex fares (incl. Economy Flex) is nil, provided you cancel your flight before departure.
- The cancellation fee for flights to/from the U.S. is nil if:
- You purchase your ticket online from Malaysia Airlines’ website, and
- You purchase your ticket at least 7 days (168 hours) before departure, and
- You cancel your ticket within 24 hours of booking
- The cancellation fee is nil (optional) if:
- Your flight is cancelled by Malaysia Airlines
- Your flight is overly delayed by Malaysia Airlines
- Economy Lite fares cannot be cancelled
- The cancellation fee for Economy Basic and higher fares will depend on your route and the fare conditions of your ticket
Malaysia Airlines Economy Flex Refund Policy
The Malaysia Airlines refund policy for Economy Flex tickets allows free cancellation and refund. In other words, you cancel an Economy Flex ticket and obtain a refund either to your original payment method or in the form of an E-Voucher for future travel.
Malaysia Airlines Cancelled Flight Compensation
Malaysia Airlines flight cancellation compensation for flights that depart from an airport in the European Union is covered the EC 261 law, which is a regulation that protects passenger rights. Under the regulation, if your flight is cancelled within 14 days of departure (or delayed by more than 3 hours) due to reasons within the airline’s control (and not extraordinary circumstances such as extreme weather conditions, etc.), you may be eligible for a compensation of up to €600/USD 700.
The cancelled flight compensation (per passenger) for eligible flights will be:
- Up to €250 for flights not exceeding 1,500km
- Up to €400 for flights within the EU exceeding 1,500km
- Up to €400 for non-internal EU flights between 1,500-3,500km
- Up to €600 for non-internal EU flights exceeding 3,500km
Exceptions to Cancelled Flight Compensation. You will not be entitled to any flight compensation by Malaysia Airlines if:
- Your flight is cancelled more than 14 days before departure and you are informed immediately.
- Your flight is cancelled due to reasons beyond the airline’s control, such as extreme weather conditions, airport strikes, political unrest, air traffic control problems, etc.
- You’re offered an alternative flight that gets you to your destination at a similar time as your original flight.
Malaysia Airlines E-Vouchers
Malaysia Airlines E-Vouchers allow you to book your flight online through Malaysia Airlines’ website and mobile app. Currently, tickets issued by the airline’s direct channels for travel between January 1, 2020, to August 31, 2021, have been converted into E-Vouchers.
These E-Vouchers can be used for booking tickets till March 31, 2023, for travel by June 30, 2023. If you run into any problems relating to your E-Voucher or want to make any changes to your booking, you can either call customer service number or fill out the E-Voucher Service Request Form.
How to Cancel and Refund a Malaysia Airlines Ticket?
The Malaysia Airlines cancellation policy allows you to cancel and refund your MH ticket in any of the following ways:
- Online via the Manage tab
(only if you booked your ticket online through MalaysiaAirlines.com) - By phone
- Through a Malaysia Airlines ticket office
- Through the travel agent who issued your ticket
- By filling out the Assistance Request Form
Malaysia Airlines Refund Contact
The Malaysia Airlines refund contact details are as follows:
- Call 1-300-88-3000 if you’re calling from Malaysia
- Call +603-7843-3000 if you’re calling from outside of Malaysia
- Call your travel agent if you booked through one
Frequently Asked Questions
A. You can cancel your MH flight and get a full refund if you’ve purchased a Flex ticket, you’re cancelling a U.S. ticket within the 24-hour grace period, or if your flight has been cancelled or overly delayed.
A. You can cancel your Malaysia Airlines flight online via the Manage option if you purchased your ticket directly from the airline’s website or mobile app. Otherwise, you should call MH office in your area, contact the travel agency through which you booked your ticket, or fill out the Assistance Request Form if your flight departs at least 48 hours later.
A. You can initiate the Malaysia Airlines flight refund process in any of the following ways:
1) Online via the Manage option if you booked your ticket directly from Malaysia Airlines’ website or mobile app.
2) By phone.
3) Through the local Malaysia Airlines ticket office.
4) Through the travel agent you booked your ticket from.
5) Through the online Assistance Request Form if your flight departs at least 48 hours later.
A. You can refund your ticket by phone, online through Manage if you booked your ticket directly from the airline’s website or mobile app, through the Malaysia Airlines ticket office in your city, your travel agent, or the online Assistance Request Form if your flight is departing at least 48 hours later.
A. You can refund a Malaysia Airlines ticket (if eligible) by phone, online (provided you booked your ticket directly from the airline’s website or mobile app), through the airline’s ticketing office, your travel agent, or by filling out the online Assistance Request Form if your flight’s departure is more than 48 hours later.
A. Yes, all Economy Flex tickets can be refunded without penalty before departure.
A. If your Malaysia Airlines flight is cancelled for some reason, you are entitled to a full refund if the alternative flight offered to you no longer serves your purpose.
A. Yes, Malaysia Airlines gives refunds on eligible tickets, including cancelled and overly delayed flights.
A. No, Malaysia Airlines E-Vouchers are non-refundable (and non-transferable).
A. The flight cancellation policy of Malaysia Airlines allows you to cancel most fares (except most Economy Lite fares). You will not be charged a cancellation fee for cancelling a Flex ticket, U.S. tickets cancelled within the 24-hour grace period and cancelling a flight cancelled or overly delayed by the airline. Other tickets can be cancelled for a fee and/or converted into redeemable travel vouchers for future travel, depending on the fare conditions of your ticket.
A. Malaysia Airlines does offer a full refund for a cancelled flight if the alternative flight offered to you no longer serves your purpose.
A. If Malaysia Airlines cancels your flight, you can either opt for the alternative flight offered to you, rebook a flight that suits you (at no additional cost to the same destination and in the same travel class), or obtain a penalty-free refund from the airline.
A. Malaysia Airlines Economy Flex refund policy allows you to cancel and refund your flight without penalty, as long as you cancel it before departure.
A. Yes, Economy Flex tickets can be cancelled free of charge, provided you cancel before departure.
A. You can contact Malaysia Airlines for a refund via the airline’s Assistance Request Form if you purchased your ticket directly from the airline’s website.
A. You can access the Malaysia Airlines Refund Form by clicking on the link.
A. The refund time at Malaysia Airlines is up to 6 months from the time you apply.
A. The refund processing time at Malaysia Airlines is up to 6 months after you apply.
A. You can cancel and refund your Malaysia Airlines flight:
1) Online through the Manage tab if you purchased your ticket online from MalaysiaAirlines.com or its mobile app
2) By calling customer service number.
3) By calling or visiting a Malaysia Airlines office in your area
4) Through your travel agent (who issued your ticket)
5) By filling out the online Assistance Request Form
A. You can check the refund status of your Malaysia Airlines ticket:
1) By calling customer service number.
2) By contacting the Malaysia Airlines office in your area.
3) By visiting a Malaysia Airlines ticket office.
4) By contacting the travel agent you purchased your ticket from.
A. You can cancel a flight on Malaysia Airlines:
1) Online through the Manage tab if you booked your ticket online through Malaysia Airlines’ website.
2) By phone or the Malaysia Airlines in your city.
3) By visiting or calling a Malaysia Airlines ticket office.
4) Through the travel agent you purchased your ticket from.
A. You can only make a Malaysia Airlines ticket cancellation online if you purchased your ticket through the airline’s website or mobile app.
A. You can get a refund on Malaysia Airlines depending on what type of ticket you’ve purchased and whether the situation under which you’re cancelling your ticket qualified for a refund.
1) Flex fares can be cancelled and refunded without penalty.
2) U.S. fares cancelled within the 24-hour grace period can be cancelled without penalty.
3) Cancelled flights that no longer serve your purpose can be cancelled without penalty.
4) Overly delayed flights that no longer serve your purpose can be cancelled without penalty.
5) Most Economy Lite fares cannot be cancelled or refunded except for flights to/from Korea, Australia, New Zealand, Taiwan, and Port of Spain (subject to a refund fee).
6) Economy Basic and higher fares can be cancelled and refunded for a fee, depending on your route.
A. You can get a refund from Malaysia Airlines for most tickets except Economy Lite fares (unless to/from Korea, Australia, New Zealand, Taiwan, and Port of Spain. Whether and how much you’ll be charged for the refund will depend on your:
1) Fare type (Flex fares can be cancelled for no fee)
2) Route (eligible U.S. tickets cancelled within the 24-hour grace period can be cancelled and refunded free of charge)
3) Situation (cancelled and overly delayed flights can be cancelled and refunded without penalty)
A. You can request a refund of a Malaysia Airlines ticket by phone, online, through a ticket office, or from the travel agent you purchased your ticket from.
A. You can make a refund request with Malaysia Airlines:
1) By phone.
2) By contacting the Malaysia Airlines office in your city.
3) Online through the Manage tab if you booked your ticket directly through Malaysia Airlines’ website or app.
4) Through the travel agency/third party that issued your ticket.
5) By submitting the online Assistance Request Form if your flight departs at least 48 hours later.
A. If you’ve purchased a Flex ticket, you can refund it without paying any fee. You can also refund your ticket without paying any fee if you cancel a U.S. ticket within the 24-hour grace period, or if you cancel a ticket for a cancelled or an overly delayed flight.
A. Yes, you can. You will have to first cancel your online check-in and then cancel your ticket.
A. Yes, you can—provided you booked your ticket online through Malaysia Airlines’ website or mobile app. Simply cancel your ticket online via the Manage option, and obtain a refund depending on the fare conditions (incl. cancellation charges) of your ticket.
A. Online refunds are only available for online ticket purchases made through credit cards.
A. No, to get a refund online, you will have to cancel your entire itinerary. Your best option is to contact Malaysia Airlines by phone and request cancellation.
A. Yes, you can cancel a partially utilized ticket and obtain an online refund for it.
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