The KLM flight cancellation policy states that you can cancel your KLM flight and get a full refund (without flight cancellation penalty or administration fee) in the following conditions:
The conditions for cancelling your KLM flight ticket will be mentioned in your booking confirmation e-mail. You can also access them online via My Trip.
Note. If you purchased your ticket from a third party such as a travel agency or a website, contact them directly to cancel and refund your ticket.
KLM’s 24-hour cancellation policy applies to all flights to/from the United States. This is in compliance with the U.S. Department of Transportation’s policy for all flights travelling to or from the United States.
Under this policy, you qualify for a full refund if you:
To apply for your refund, you will need to send an e-mail to refund.northamerica@klm.com.
In the subject line, mention Customer First Program and provide your name, flight number and date, and reservation number in the email.
KLM’s Flexibility service option allows Light or Standard ticket holders to:
You can buy Flexibility only if:
KLM’s post-COVID rebook and refund policies will depend on your scheduled departure date, also indicated in the confirmation email you would have received after booking your flight.
You can change and rebook your KLM flight in any of these ways:
If you want to rebook a reward ticket, you will need to contact the Error! Hyperlink reference not valid. Flying Blue Customer Service.
You can use a refundable voucher to book a flight or get a cash refund if your flight did not go as planned. If your voucher is refundable, the word Refundable will appear on it.
If you have any questions, contact the KLM Customer Contact Center in your city/country.
You can modify your KLM reservations online, by phone, and social media
Depending on your ticket’s fare conditions, KLM allows you to change your flight reservations in the following ways:
You can change your KLM flight travel date, time, and/or destination online at KLM.com.
To change your KLM flight booking online:
You will immediately receive a confirmation email with your new travel itinerary, which you can also view on your My Trip page, including through your mobile app.
You can also change your KLM flight(s) via the mobile app. If you encounter any problems or aren’t sure what to do next, contact KLM’s Customer Support for assistance.
You can change your KLM flight bookings by phone. This number is open 7 days a week and is toll-free if you’re calling from the U.S. or Canada.
You can change your KLM flight reservations via WhatsApp, Facebook, Messenger, and Twitter, per the details below:
Contact KLM through Twitter (24/7).
If you’re eligible to receive compensation, you’ll either receive a non-refundable travel voucher (EMD voucher) or it’ll be issued as a cash payment voucher. The compensation amount will depend on the voucher type. You’ll receive:
You can purchase a new flight ticket or extra options with non-refundable travel vouchers. You can use your cash payment voucher to purchase a new ticket or extra options or convert it into cash. If you use it to book a new flight or extra options, the higher non-refundable voucher value will apply.
Your compensation will be reduced by 50% if your flight arrives:
If you’ve already placed a voucher request, you’ll receive an email apprising you of your request status. Alternatively, you can check the status of your request online via My Trip.
Note
If your flight is cancelled or delayed, or you’ve been downgraded or denied boarding, you have certain rights to compensation and assistance if:
Assistance for Cancellation. If KLM cancels your flight, you can:
You will also receive the following at no additional charge:
If you are informed of a flight cancellation within 2 weeks of departure, you will not qualify for any compensation if the departure and arrival times of your new flight are close to that of your original flight, i.e.:
The cancelled flight compensation will not be paid at the airport. Also, you won’t receive it automatically—you must contact Customer Care to request it. You can opt for a non-refundable transportation credit voucher or cash compensation voucher. The value of the vouchers will depend on your flight distance and route, as shown below.
Flight Distance and Route | Non-refundable Credit Voucher | Cash Compensation | |
A | Flights not exceeding 1500km | €350* | €250* |
B | Flights exceeding 1,500km within the European Union, and other flights ranging from 1500 – 3500km | €500* | €400* |
C | Flights not covered above | €800* | €600* |
* Your compensation will be reduced to half (50%) if the alternative flight’s arrival time is not later than the original flight’s arrival time by 2 hours for flights that fall under A or B, or by 4 hours for flights that fall under C. No compensation will be due if the flight cancellation is because of extraordinary circumstances over which KLM has no control and if took every reasonable measure to prevent the cancellation. The above compensation is subject to EU Regulation 261/2004. If your flight departs from outside of the EU but lands in the EU, other local regulations and compensation may apply. |
If your flight is subject to a delay of at least 2 hours, you have the right to receive the following at no additional charge:
If your flight has been delayed by 5 hours or more and you do not wish to travel further, you can request to be reimbursed for the segments of the trip not covered as well as for the parts already covered if the flight does not serve your purpose. You can also request to be booked on a return flight to your original departure point (if necessary).
If the arrival time of your flight has been delayed by 3 hours or more compared to the original arrival time for reasons within KLM’s control, you have the right to receive compensation as shown in the table below. You will have to contact Customer Care for compensation as it is not payable at the airport. You can opt between a non-refundable credit voucher or cash compensation.
Flight Distance and Route | Non-refundable Credit Voucher | Cash Compensation | |
A | Flights not exceeding 1500km | €350* | €250* |
B | Flights exceeding 1,500km within the European Union, and other flights ranging from 1500 – 3500km | €500* | €400* |
C | Flights not covered above | €800* | €600* |
* The compensation will be reduced to half (50%) if the delayed flight’s arrival time is 3 – 4 hours beyond the scheduled arrival time. The above compensation is subject to EU Regulation 261/2004. If your flight departs from outside of the EU but lands in the EU, other local regulations and compensation may apply. |
If you have been involuntarily denied boarding, you can:
You will also receive the following at no additional charge:
If you are subjected to involuntary boarding denial, you will be compensated at the airport. You can opt for a non-refundable credit voucher or cash compensation, as shown in the table below.
Flight Distance and Route | Non-refundable Credit Voucher | Cash Compensation | |
A | Flights not exceeding 1500km | €350* | €250* |
B | Flights exceeding 1,500km within the European Union, and other flights ranging from 1500 – 3500km | €500* | €400* |
C | Flights not covered above | €800* | €600* |
* Your compensation could be reduced to half (50%) if the alternative flight’s arrival time is not later than the original flight’s arrival time by 2 hours for flights that fall under A or B, or by 4 hours for flights that fall under C. The above compensation is subject to EU Regulation 261/2004. If your flight departs from outside of the EU but lands in the EU, other local regulations and compensation may apply. |
If you have been involuntarily accommodated in a travel class that is lower than the travel class you paid for, you can request to be reimbursed:
You can request reimbursement and compensation by contacting KLM through WhatsApp, Facebook Messenger, or phone.
LM’s flight cancellation policy, you can cancel your ticket and get a refund in the following cases:
1. You purchased a flight ticket to/from the United States online via KLM’s U.S. website and cancelled it within 24 hours.
2. KLM cancelled your flight.
3. Your flight was rescheduled.
4. You’re holding a fully flexible ticket.
5. You cancelled a Europe-bound flight because it was delayed by more than 90 minutes and your other flights were booked on the same day.
6. You cancelled an intercontinental flight that was delayed by more than 3 hours.
7. A passenger on your booking died.
8. You were denied a visa.
You were denied boarding even though you had a confirmed booking.
Yes, KLM’s post-COVID policy allows you to rebook your flight (i.e., change your travel dates and/or destination) without any penalty. You will only be required to pay the fare difference if it applies. If your new fare is costlier, you will have to pay the price difference, and if your new fare is cheaper, the difference will be credited to your account for future use.
According to KLM flight cancellation policy due to COVID-19, if you don’t qualify for a refund, you can rebook your flight to a later date without having to pay any change fee. You will, of course, need to pay the fare difference if your new flight is more expensive. If your flight is less expensive, the fare difference will be credited to your account for future use.
Per the KLM flight cancellation policy, if you want to cancel a flight that you booked directly with KLM, you should do it online. This will cancel all the flights in your booking. However, if you booked your flight from a third party such as a travel agent or an online website, you will need to contact them directly.
KLM Airlines flight cancellation policy states that you can get a full refund on your KLM booking to/from the U.S. if you cancel within 24 hours of purchasing your ticket, and you had booked your flight online via KLM’s U.S. website. You can also get a full refund in several other scenarios as explained under the section titled KLM Flight Cancellation Policy on this page.
If your KLM flight status changes or is cancelled, you will receive a notification on your phone or through your travel agency (if you booked through one).
Per the KLM cancellation policy, you will be provided compensation for flight delays and cancellations. This will help you cover any expenses you may have incurred due to the delay or cancellation of your flight.
Under the KLM cancellation policy, you are entitled to receive compensation if your flight was delayed by 3 hours or more. However, this compensation does not cover unnatural circumstances beyond the airlines control, such as delays or cancellations on account of extreme weather, natural calamities, political instability, third-party strikes, etc.
If you cancelled your flight per the KLM cancellation policy and are eligible for a refund, it can take up to 90 days for KLM to process your request due to a heavy backlog. If you don’t hear from KLM within 90 days, you must follow up.
Per the KLM flight cancellation policy, fully flexible tickets (across all travel classes) can be cancelled and refunded free of cost. You can also get a full refund on a ticket to/from the United States if you purchase it online from KLM U.S. website and cancel it within 24 hours of purchasing it—even if your ticket is non-refundable. The KLM flight cancellation policy also allows you to get a full refund in the following cases:
1. Your flight was cancelled.
2. Your flight was rescheduled.
3. You cancelled a flight to Europe which was delayed by more than 90 minutes and your other flights were booked on the same day.
4. You cancelled an intercontinental flight delayed more than 3 hours.
5. A passenger on your booking died.
6. You were denied a visa.
7. You were denied boarding on a confirmed booking.
Per the KLM flight cancellation policy, if your flight was cancelled, you can rebook it free of charge or request a refund—either in the form of cash or as a travel voucher that you can use later.
Per KLM’s flight cancellation policy, if you had booked your flight from a travel agent and it was cancelled, you can rebook it free of charge or request a refund—either in the form of cash or as a travel voucher for use in the future.
Yes, KLM has a 24-hour cancellation policy for all flight bookings to/from the United States. Under this policy, you can get a full refund on any flight booking made (a) online via KLM.us (b) to or from the United States if you (c) cancel within 24 hours of booking and (d) apply for a refund.
KLM’s Flex flight tickets (depending on the fare paid) and most Business Class fares are refundable at no additional charge. KLM flights that have been cancelled or affected by a travel ban that prevents you from travelling also qualify for a full refund.
You can cancel the flights mentioned below without being charged a cancellation/change fee as long as you claim your refund in the form of a non-refundable travel voucher to fly on a later date:
1. Tickets purchased on/before February 28, 2022, with a departure date after July 1, 2022.
2. Tickets purchased between March 1—June 28, 2022, with any departure date.
flight departing on/before December 31, 2021, or on/after January 1, 2022, you will be allowed to change your travel dates and destination against the full value of your ticket at no additional charge on KLM, Delta Air Lines, Air France, and Virgin Atlantic. However, you will be allowed to cancel your flight and get a full refund only if you meet the conditions mentioned in the paragraph above.
If you cancel a fully paid Flex or Business Class ticket, you can get all your money back without having to pay a penalty. You can also get your money back after cancelling your flight if:
1. You cancel a flight to/from the U.S. booked online via KLM’s U.S. website within 24 hours of booking.
2. KLM cancels or reschedules your flight.
3. Your flight to Europe is delayed by more than 90 minutes and this impacts your connecting flights booked on the same day.
4. Your intercontinental flight is delayed by at least 3 hours.
5. A co-passenger on your booking dies.
6. You’re denied a visa.
7. You’re denied boarding on a confirmed booking.
You can cancel your KLM flight without any cancellation fee if you’re holding a fully flexible ticket, or you cancel your ticket per KLM’s 24-hour cancellation policy for the United States.
You will also not be charged a cancellation fee if KLM reschedules or cancels your flight, delays an intercontinental flight by more than 3 hours, or delays a flight to Europe by at least 90 minutes and it impacts a same-day connecting flight, or if a co-passenger on the same booking dies, or if you’ve been denied a visa, or denied boarding despite holding a confirmed ticket.
If you cancel a fully refundable ticket, you will get a full refund on your KLM flight ticket. However, if you’ve purchased a non-refundable ticket, you cannot cancel it.
In the current COVID-19 situation, you will be allowed to change your travel dates and/or destination without being charged a change fee—but only for eligible flights that fall under the travel waiver, i.e.
1. For tickets purchased on/before February 28, 2022, with a departure date after July 1, 2022.
2. For tickets purchased between March 1—June 28, 2022, with any departure date.
If your ticket doesn’t fall under the above travel waiver, you will be charged basis the fare conditions mentioned on your ticket.
Cancelling a refundable KLM flight ticket will cost you nothing if you cancel it before departure. The cancellation fee for other fares will be mentioned on your flight ticket and will depend on your route, fare type, and travel date. The quickest way to know the cancellation fee is to refer to the fare conditions mentioned on your ticket.
However, you will be allowed to cancel your flight free of charge if it has been cancelled or rescheduled, or if an intercontinental flight is delayed by more than 3 hours. You will also not be charged any fee for cancelling a flight to Europe if it has been delayed by more than 90 minutes and this affects a connecting flight booked on the same day; or if a co-passenger on your booking dies, or if you were denied a visa, or not allowed to board a flight even though you had a confirmed reservation.
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