JetBlue Cancellation Policy
What is JetBlue cancellation policy?
JetBlue has changed its cancellation policies and made them very customer-friendly. You can now cancel all tickets (except Blue Basic) without being charged a cancellation fee.
Under the current JetBlue airlines cancellation policy:
- Blue, Blue Extra, Blue Plus, and Mint fares can be cancelled without any cancellation fee, as long as you cancel your booking before departure.
You’re also allowed to make a confirmed same-day switch for USD 75 per passenger, but this fee does not apply to Mosaic members and Blue Extra fares. - Blue Basic fares will incur cancellation fees of:
- USD 100 per passenger for flights within North America, the Caribbean, and Central America.
- USD 200 per passenger for all other routes.
You can also make a same-day confirmed switch for USD 75 per passenger, but Mosaic members are exempted.
Note
- A USD 25 non-refundable fee will be charged per passenger for cancelling by phone. This fee will be charged in addition to the applicable cancellation charges (if any). However, you can avoid this fee by cancelling online at JetBlue.com or via chat.
- If you cancel a non-refundable fare, the value of your fare will be held in the form of a JetBlue Travel Credit for future travel on JetBlue (typically within 12 months). The details can be accessed via your Travel Bank account.
- If you book through a third party, contact them directly for cancellation assistance.
JetBlue 24-Hour Cancellation Policy
If you booked your ticket at least 7 days before your flight’s departure date, you are allowed to cancel it within 24 hours of booking without being charged a cancellation fee. The 24-hour cancellation policy at JetBlue applies to all types of tickets, including nonrefundable tickets—but not to JetBlue Vacations bookings.
24-hour cancellations can be made online via JetBlue.com, or by phone.
JetBlue Airlines Cancellation Policy for Non-Refundable Tickets
- If you cancel a nonrefundable ticket, the money paid by you will be placed in a JetBlue Travel Credit for future use.
- If you don’t cancel a non-refundable flight segment before departure, all the money paid by you will be forfeited, incl. optional purchases.
JetBlue Flight Cancellation Policy for Refundable Tickets
- Refundable tickets are costlier but come with added flexibility. JetBlue airlines cancellation policy allows you to cancel any refundable ticket and receive a full refund back to your original form of payment as opposed to receiving a travel credit in the case of other tickets.
- If you don’t cancel a refundable flight segment before departure, the money paid by you will be issued to you in the form of a JetBlue Travel Credit.
JetBlue Refund – How to Know if Your JetBlue Flight Ticket is Refundable
To know whether your JetBlue flight ticket is refundable:
- Read the fare details on your e-ticket
- Ask a JetBlue call center by phone
- Ask your travel agent if you’ve booked through them
JetBlue Award Ticket Cancellation Policy
If you cancel a flight ticket purchased with TrueBlue points, your points will be redeposited into your TrueBlue account, subject to the following conditions:
- You can only cancel an un-travelled flight segment.
- You cannot cancel a single leg of a roundtrip.
JetBlue Mosaic Cancellation Policy
JetBlue airlines cancellation policy for Elite status members allows Mosaic status members (except Blue Mosaic) to cancel even a non-refundable ticket free of charge prior to departure. Mosaic status can be achieved either by flying 30 flight segments and earning 12k flight points within a calendar year or by earning 15k flight points within a calendar year.
If a Blue Mosaic status member cancels a non-refundable fare prior to departure, the entire fare (except Extras) will be forfeited.
JetBlue Cancel Flight Policy for Government or Military Personnel
JetBlue cancellation policy for government employees and military personnel travelling on special fares allows these employees to cancel their flight and receive a full refund—even if they no-show for a flight.
JetBlue Airlines Cancellation Policy Due to Death
JetBlue flight cancellation policy due to the death of a ticketed passenger allows a full refund on the fare of the deceased passenger and his/her travelling companion(s). To qualify for a refund, the request must be made within 14 days of flight cancellation along with a copy of the death certificate. For assistance with such requests or third-party bookings, call JetBlue at 1-800-JETBLUE (538-2583).
JetBlue airllines cancellation policy due to the death of an immediate family member of a ticketed passenger may qualify for a fee waiver if the passenger submits a copy of the death certificate, obituary, or funeral program. For third-party bookings or assistance, call JetBlue at 1-800-JETBLUE (538-2583).
An immediate family member can be the passenger’s (or passenger’s spouse’s) parent/grandparent/great-grandparent, spouse, child/grandchild/great-grandchild, brother, or sister; or the passenger’s step-relatives as defined earlier in the sentence.
JetBlue Flight Cancellation Policy Due to Illness
JetBlue cancellation policy due to the illness of a passenger’s family member does not allow the passenger to cancel a non-refundable flight ticket. However, the passenger can defer the travel date by converting the ticket into an open status ticket for travelling later (but no later than 1 year from the original date of issue), subject to the applicable change fee. Refundable tickets, however, can be cancelled prior to departure without a fee.
JetBlue No-Show Policy
If you do not cancel a non-refundable flight segment prior to departure, the entire amount associated with the flight segment will be forfeited, unless you’re holding a special government or military ticket. This includes extras such as Even More Space, Even More Speed, baggage fees for additional bags, etc.
JetBlue Flight Cancellation Policy For Cancelled Flights
If JetBlue cancels your flight for any reason, you have the option to:
- Receive a JetBlue Travel Bank Credit.
- Take the next available flight at no additional cost.
- Receive a full refund if your flight cannot be rebooked within 2 hours.
JetBlue cancellation policies due to cancellations and delays on account of irregularities are explained below.
- If JetBlue cancels your flight due to a controllable irregularity and no alternative transportation is available within 1 hour, you are entitled to the following compensation in the form of a credit for future travel on JetBlue:
- USD 50 if the flight was cancelled within 4 hours of departure.
- USD 100 if the flight was cancelled after scheduled departure.
- If your JetBlue flight is delayed due to a controlled irregularity, you are entitled to the following compensation in the form of a credit for future travel on JetBlue:
Delay Time Amount of Compensation (as Credit)
3 – 3:59 hours USD 50
4 – 4:59 hours USD 100
5 – 5:59 hours USD 150
6 hours or more USD 200
- If you experience onboard ground delay upon arrival (other than those due to reasons of security), are entitled to the following compensation (in the form of credit good for future travel):
Delay Time Amount of Compensation (as Credit)
1 – 1:59 hours USD 50
2 – 2:59 hours USD 125
3 hours or more USD 200
Compensation Due to Overbookings
If you were involuntarily denied boarding on a JetBlue-operated flight due to an overbooking situation, you are entitled to a compensation of USD 1,550.
JetBlue Cancellation Fee
What are JetBlue charges for cancellations?
According to the latest JetBlue cancellation policy, only Blue Basic fares will incur a cancellation fee of:
- USD 100 for routes within the United States, the Caribbean, and Central America.
- USD 200 for all other routes.
All other fares (Blue, Blue Extra, Blue Plus, and Mint) can be cancelled without any penalty.
JetBlue Cancellation Tips
To cancel a JetBlue flight by phone, you will need to provide the following information:
- Confirmation number
- Flight number
- Date(s) of travel
- Passenger information, such as date of birth, contact details, etc.
To cancel your JetBlue flight booking online, you will need to provide the following information:
- Your confirmation code
- Your last name
- Your city of origin and destination
You cannot cancel your flight booking online in the following cases:
- If you paid through a travel certificate or JetBlue voucher.
- If you’ve placed a special service request (SSR) on your itinerary or your return flight has a different city than the original flight. In such a scenario, you will need to call JetBlue for assistance.
JetBlue travel credits can be used for changing or cancelling your flight online or paying any fee difference in the airfare. However, they cannot be used to pay any fees or purchase any service, such as:
- Pet fees
- Baggage fees
- Unaccompanied Minor fees
- Even More Space seats
Note
- If a single booking includes multiple passengers, the cancellation will apply to all the passengers within that booking (per rules).
- An already-changed booking cannot be refunded and is subject to a cancellation fee—even if it is made within 24 hours of the original booking.
How to Cancel Your JetBlue Flight Booking?
You can cancel your JetBlue flight booking in the following ways:
- For tickets purchased online from JetBlue website, mobile app, ticket counter, or call center:
- Online through JetBlue.com via Manage Trips.
Retrieve your flight booking, select it, and cancel it by following the prompts. - By phone at 1-800-JETBLUE.
- Online through JetBlue.com via Manage Trips.
- For tickets purchased from a travel agent, contact them directly.
- For award tickets, contact TrueBlue directly.
Frequently Asked Questions on JetBlue Cancellation Policy
Yes, it does. Under the 24-hour cancellation policy, you can cancel your JetBlue flight ticket (regardless of type) within 24 hours of purchasing it without having to pay any cancellation fee—provided you booked your flight 7 or more days before its departure.
The JetBlue Airlines cancellation policy in 2023 has been amended as follows:
1. Blue Basic tickets will be subject to a cancellation fee of USD 100 for flights within the United States, the Caribbean, and Central America, and USD 200 for all other routes.
2. All other tickets—such as Blue, Blue Plus, Blue Extra, and Mint—can be cancelled free of charge, as long as you cancel your flight before departure.
Other terms of the JetBlue cancellation policy remain the same:
Any ticket booked 7 or more days before departure can be cancelled within 24 hours of purchase without penalty—including a non-refundable ticket.
Government and military fares can be cancelled without penalty—and won’t be charged any penalty for No-Shows.
Flight cancellations due to the death of a passenger/co-passenger/family member qualify for a full refund if backed by proper documentary evidence.
Flight cancellations of non-refundable tickets due to the severe illness of an immediate family member don’t qualify for a refund. However, they qualify to be converted into an open ticket for future travel (if backed by documentary evidence).
Flight cancellations by JetBlue qualify for a full refund if a new flight cannot be rebooked within 2 hours.
You can now cancel all JetBlue flight tickets (except Blue Basic) without penalty.
If you cancel a non-refundable ticket, you will receive a JetBlue Travel Bank Credit, typically valid for 12 months from the original booking date.
Yes, you can cancel your JetBlue flight after you’ve booked it, as long as you cancel it before departure. If you cancel a Blue Basic ticket, you will be charged a cancellation fee of USD 100 within the U.S., the Caribbean, and Central America, and USD 200 for all other routes.
That depends on what type of ticket you’re holding. All tickets (except Blue Basic) can now be cancelled without penalty. Blue Basic tickets can be cancelled for USD 100 within the U.S., the Caribbean, and Central America, and USD 200 for all other routes.
Both are equally cheap now. You can cancel or change all but Blue Basic tickets free of charge (without incurring any cancellation or change fees). However, if you’re changing your ticket, the applicable change fee will apply, if any.
You can rebook a cancelled flight by calling 1-800-JETBLUE.
JetBlue will typically refund purchases made by cash, check, or credit card within 20 days of receiving the passenger’s request. However, it may take longer for the refund to reflect on your card/bank statement.
Under the new JetBlue cancellation policy, all fares (except Blue Basic) fares can be cancelled and refunded prior to departure. The refund will be issued through the original form of payment (if you purchased a refundable fare) and as JetBlue Travel Credit (if you purchased a non-refundable fare) for future travel. However, exceptions will be made to the JetBlue refund policy—such as in case of death, illness, Mosaic membership status (except on a Blue Basic fare), or government or military tickets.
Yes, you can now cancel your JetBlue flight and get a penalty-free refund on all tickets, except on Blue Basic tickets. Cancelling a Blue Basic ticket on routes within the U.S., the Caribbean, and Central America will cost you USD 100, and USD 200 for all other routes (unless you cancel within the 24-hour grace period.
Blue Basic tickets can be cancelled for a fee of USD 100 on routes within the United States, the Caribbean, and Central America, and USD 200 on all other routes. All other fares—such as Blue, Blue Extra, Blue Plus, and Mint—can be cancelled without penalty before departure. After cancelling, refundable fares will be returned through the original form of payment, and non-refundable fares will be issued as JetBlue Travel Credits for future travel.
Unless you choose a refundable fare at the time of booking, all fares are non-refundable. This means:
1. If you cancel a refundable fare before departure, you will be issued a refund through your original form of payment.
2. If you cancel a non-refundable fare before departure, you will be issued a refund in the form of a JetBlue Travel Credit that you can redeem toward future travel.
If you cancel a Blue Basic fare within the U.S., the Caribbean, or Central America, you will be charged USD 100 per passenger, and USD 200 per passenger on any other route.
The JetBlue cancellation policy for Blue Basic tickets places a cancellation fee of USD 100 per passenger for flights within North America, the Caribbean, and Central America, and USD 200 per passenger for all other routes.
Under the JetBlue cancellation policy for Basic Economy (i.e., Blue Basic) tickets, a Blue Basic ticket can be cancelled before departure for USD on routes within the United States, the Caribbean, and Central America, and USD 200 on all other routes.
The JetBlue cancellation policy for Blue Basic fares allows you to cancel Blue Basic tickets for USD 100 on routes within the U.S., the Caribbean, and Central America, and USD 200 on all other routes.
The JetBlue cancellation policy for Blue Extra fares allows you to cancel your ticket for no fee, as long as you cancel before departure.
JetBlue Blue Basic fares can be cancelled for USD 100 on routes within the United States, the Caribbean, and Central America, and USD 200 on all other routes.
Under the JetBlue free cancellation policy, all fares except Blue Basic fares can be cancelled free of charge. Blue Basic fares will incur a USD 100 cancellation fee for routes within the US, the Caribbean, and Central America, and a USD 200 cancellation fee for all other routes.
Under the JetBlue Mint cancellation policy, Mint fares can be cancelled free of charge on all routes.
Under the JetBlue cancelled flight policy, if your flight is cancelled, you can take the next available flight at no extra cost, or receive JetBlue Travel Bank Credit, or ask for a full refund if your flight cannot be rebooked within 2 hours.
The JetBlue cancellation policy for TrueBlue points allows you to only cancel an unused flight segment of a ticket booked with TrueBlue points (online). However, you’re not allowed to cancel a single leg of a roundtrip. After you cancel your ticket, your TrueBlue points will be redeposited to your TrueBlue account and the value of the fare will be placed in a Travel Bank Credit.
Under JetBlue current cancellation policy, all tickets (except Blue Basic) can be cancelled free of charge before departure. Blue Basic tickets can be cancelled for USD 100 (for the U.S., the Caribbean, and Central America) and USD 200 for all other routes.
According to JetBlue refund policy for a cancelled flight, if the airline cancels your flight, you can ask for a refund in the form of a JetBlue Travel Bank Credit—or a normal refund if your flight cannot be rebooked within 2 hours.
JetBlue cancellation policy for tickets booked with TrueBlue points allows you to cancel your ticket, as long as you cancel an unused flight segment. However, you’re not allowed to cancel a single leg of a roundtrip.
After cancelling your ticket, your points will be credited back to your TrueBlue account.
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