Fiji Airways Cancellation Policy

Planning a trip can be exciting, but unforeseen circumstances may require you to cancel your flight. If you’ve booked a flight with Fiji Airways and find yourself in this situation, it’s important to understand their cancellation policy. In this blog post, we’ll provide you with all the information you need to know about Fiji Airways cancellation policy and how to navigate the process smoothly. We’ll cover topics such as refund eligibility, fees, and any special considerations you should be aware of.

What You Should Know About Fiji Airways Cancellation Policy

It’s important to understand Fiji Airways flight cancellation policy to avoid unnecessary stress or fees. The points below provide you with some useful information about Fiji Airways cancellation policy, including the rules based on your flight route for cancelling your flight. Whether you’re a frequent traveler or just planning a once-in-a-lifetime vacation, knowing your rights and options for cancelling a flight can make all the difference.

• For tickets booked on/after March 2, 2023, Fiji Airways flight cancellation policy is as follows:
  • Economy Lite and Economy Value fares cannot be cancelled or refunded.
  • Economy Comfort and Biz Value fares can be cancelled and refunded for a fee. 
  • Economy Plus and Biz Plus following fares can be cancelled and refunded without penalty.
• Fiji Airways cancellation policy for flight cancellations outside its control is as follows:
  • For flights excluding those to/from the U.S./Canada
    • If Fiji Airways cancels your flight or significantly delays it, you will be provided:
      • A confirmed seat on the next available flight operated by Fiji Airways free of charge, or
      • A full refund for the unused part of your ticket if it cannot provide a confirmed reservation that is acceptable to you
  • For flights to/from Canada and the United States. If Fiji Airways cancels your flight or delays it by 3 hours or more:
    • You will be provided a confirmed reservation on the next available flight (on Fiji Airways or another carrier) within 48 hours after the departure time of the original flight.
      • For flights to/from the United States. If the substitute travel arrangements offered to you by Fiji Airways are not acceptable to you and you do not want to travel, you can ask for a refund of the unused part of your ticket. 
    • If Fiji Airways is unable to provide a confirmed reservation, you will be refunded the unused part of your ticket.
      • For flights to/from Canada, you can request the airline to make any of the following alternative arrangements free of charge: a confirmed reservation on the next available flight from the airport at which you are located or from a nearby airport (incl. transportation to the nearby airport) to your final destination. 
    • If the flight cancellation or delay no longer serves any purpose after you’ve started your journey, you can request to be transported back to your point of origin at no additional cost. If you’re flying to/from Canada, you can request a full refund of your ticket.
• Fiji Airways cancellation policy for flight cancellations within its control but required for safety reasons. 
  • For flights excluding those to/from the U.S./Canada
    • If Fiji Airways cancels your flight or significantly delays it:
      • You will be provided a confirmed seat on the next available flight operated by Fiji Airways free of charge, or a full refund for the unused part of your ticket if it cannot provide a confirmed reservation that is acceptable to you.
      • If you choose to continue your travel on the original/substitute flight and have to wait at the departure airport for 2 hours or more, you will be provided:
        • Complimentary meal/refreshment vouchers, or reimbursed if vouchers are not provided, and
        • Complimentary overnight accommodation (if required) if you’re no longer at your point of origin (or reimbursement of reasonable expenses if the same cannot be provided).
  • For flights to/from the U.S. and Canada
    • If Fiji Airways cancels your flight or significantly delays it, you will be provided alternative travel options free of charge or a full refund, as explained below.
      • If your flight is to/from Canada, you will be provided with the following alternative flight options:
        • A confirmed booking on the next available flight departing no more than 9 hours after the original flight. The substitute carrier will either be Fiji Airways or an airline with which it has a commercial agreement,
          or
        • A confirmed booking on a flight operated by any carrier departing for your destination within 48 hours of the original flight’s scheduled departure time if Fiji Airways cannot provide a confirmed reservation as explained above,
          or 
        • A confirmed booking on a flight operated by any carrier travelling to your destination from another airport located near your airport along with transportation to that airport
      • If your flight is to/from the U.S., you will be provided a confirmed booking on the next available flight that is operated by Fiji Airways. 
      • Refund. If the alternative travel options offered by Fiji Airways do not suit you, you will have the option to:
        • Request a refund of your ticket (used and unused portions), along with a confirmed booking to be flown back to your point of origin if the journey no longer serves your purpose because of the flight cancellation.
• Fiji Airways cancellation policy for flight cancellations within its control but not required for safety reasons.
  • For flights to/from Canada
    • If you’re informed about your flight cancellation within 14 days of your original flight’s scheduled departure time, you will be entitled to an inconvenience compensation depending on how late your substitute flight arrives compared to your original flight. The compensation will be:
      • CAD 400 if the arrival time of your flight at the final destination is more than 3 hours but less than 6 hours compared to your original flight. 
      • CAD 700 if the arrival time of your flight at the final destination is more than 6 hours but less than 9 hours compared to your original flight. 
      • CAD 1,000 if the arrival time of your flight at the final destination is more than 9 hours compared to your original flight. 
    • Compensation in case of refund. If you have requested a refund for a cancelled flight and you’re no longer at the point of origin, you will be additionally offered compensation of at least CAD 400 (in addition to the full refund of your ticket plus a return flight if the onward journey serves no purpose).
      • The deadline for requesting compensation from Fiji Airways is before 1 year from the date of flight cancellation. 
      • Fiji Airways is bound to respond to your compensation request within 30 days of receiving your request, and either provide the compensation within this period or explain why the compensation cannot be paid. 
      • The compensation will be paid by cash, bank check/transfer, or a travel credit of a higher value (only if you agree). 

Fiji Airways Refund Policy

Fiji Airways has a straightforward refund policy that ensures customer satisfaction and provides peace of mind. If you want to refund your flight, Fiji Airways offers flexible options for eligible bookings. For tickets purchased directly from Fiji Airways, refunds can be requested online, by email, or through customer service. The refund amount will depend on the fare conditions of your ticket and the applicable cancellation fees. Some fares are non-refundable while others have restrictions, so you should review the fare rules at the time of booking.

The major highlights of Fiji Airways refund policy are as follows:

• Before requesting a refund, you must cancel your ticket.
• When requesting a refund, you must present to the airline or its authorized agent any unused flight coupons, itinerary receipt, record locator, or reservation number to prove that you are eligible to receive a refund in whatever manner—for your ticket, fare difference, unused additional services, as the case may be. 
• Refund requests can be made online through https://fijiairways.my.site.com/feedback/, by email through Reservations@FijiAirways.com, or your travel agency/tour operator. When requesting a refund through any channel, you must provide the following information:
  • Name and address of the passenger(s)
  • Date of travel
  • Departure and destination cities
  • Credit card number used for purchasing the ticket
  • Ticket number 
• Refunds will be made to the person who purchased the ticket or the person designated by the ticket’s purchaser, in which case the purchaser must contact the airline directly.
• Involuntary refunds (flights cancelled by the airline) are not subject to any restrictions indicated on the flight ticket and will be made in full, including for additional services purchased but not used.
  • If no part of the ticket is used, the refund will be the full fare paid by you. 
  • If a part of the fare has been used, the refund will be the unused part of the ticket.
• Involuntary refunds will be made in the currency with which the ticket was purchased. 
• Voluntary refunds (flights cancelled by the passenger) incl. for additional services:
  • Are subject to the fare rules of the ticket. 
  • Will be made by the airline that originally issued the ticket or the airline’s authorized agent. 
  • If no part of the ticket has been used, the refund will be the full fare paid less the cancellation fee (if any) and service charge, depending on the fare type. 
  • If a part of the ticket has been used, the refund will be the difference between the fare paid and the fare used up less cancellation fee and/or service charges, if any.
  • Will be made in the currency used to buy the ticket. 
• The time limit for requesting refunds is prior to the ticket’s expiration date. 
• Tickets cancelled due to the death of a passenger, travel companion, or an immediate family member of the passenger are not subject to any restrictions mentioned in the fare rules.
  • If no part of the ticket has been used, the refund amount will be the full fare, incl. any charges already paid. 
  • If a part of the ticket has been used, the refund will be the difference between the fare paid and the fare used up and no cancellation fee/service charges will apply. 
  • Refunds will be made only after the presentation of a valid death certificate and the unused part of the ticket. 
  • In case of a passenger’s death, the refund will be issued to the passenger’s estate. 
  • If a passenger is called for jury duty or subpoenaed, the passenger is entitled to a full refund subject to the presentation of jury summons/subpoena. No other document will be accepted. 
• A voluntary refund of tickets is not permitted after the expiry of the ticket. 

The refund time for tickets purchased by credit card is within 7 business days of receiving your complete refund request. For tickets purchased with cash, check, or other modes of payment, the refund deadline is within 20 business days of receiving your complete request.

How to Cancel Fiji Airways Flight? 

You can cancel a Fiji Airways flight in the following ways:

1. Online if you purchased your ticket directly through www.fijiairways.com, sale office, or call center
2. By phone
3. Through a Fiji Airways sales office 
4. At the Fiji Airways airport desk 
5. Through your tour operator/travel agent 

Fiji Airways 24 hour Cancellation Policy

Fiji Airways 24-hour cancellation policy applies to flights booked to or from the United States directly through Fiji Airways. This policy allows you to cancel your reservation up to 24 hours after booking without incurring any fees or penalties if you book your ticket at least 7 days before departure. 

Whether you’ve had a change of plans or simply made a mistake during the booking process, the 24-hour policy provides flexibility and peace of mind. Remember, this policy only applies to flights to or from the United States and includes all types of fares. 
To cancel a reservation within the 24-hour window, call Fiji Airways customer service or cancel online through the Manage Your Booking option.

Fiji Airways Cancellation Fee

Fiji Airways cancellation fee will depend on the type of ticket you’ve purchased and the fare rules associated with it. You can cancel Economy Plus and Biz Plus fares without any penalty, whereas you cannot cancel Economy Lite and Economy Value fares.

The cancellation fee for Economy Comfort and Biz Value fares will depend on your route, fare type, and when you cancel. 

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Frequently Asked Questions About Fiji Airways Flight Cancellation Policy

Planning a trip can be exciting, but sometimes unexpected circumstances arise that may require you to cancel your flight. If you’ve booked with Fiji Airways and find yourself in this situation, it’s important to understand their cancellation policy. In the section below we answer some of the most frequently asked questions about Fiji Airways cancellation policy.