Bonza Flight Cancellations Guide

Navigating the complexities of Bonza Airlines cancelled flights policies can be daunting, but this Bonza Flight Cancellations Guide is here to simplify matters for you. Whether it’s an unforeseen cancellation within 72 hours of your departure or a schedule change beyond that window, understanding your rights and options is crucial. 

Bonza pledges to rebook passengers on the next available flight, with alternatives like refunds or travel credits depending on the cause—be it internal operational issues or uncontrollable external factors. Moreover, accommodations and compensations are detailed for those facing cancellations close to departure, emphasizing the importance of knowing when and how you can claim, including under Australian Consumer Law. 

This guide aims to arm passengers with the knowledge to navigate disruptions smoothly, ensuring you’re prepared for any eventuality with Bonza Airlines.

Below are the major highlights of Bonza flight cancellations policy.

• If Bonza Airlines cancels your flight within 72 hours of departure, you will be rebooked on the next available flight. If the next available flight does not suit you, you are entitled to a refundor travel credit, depending on the reason for cancellation.
  • If the flight is cancelled due to external issues over which Bonza has no control—like poor weather or airport closures—you will be issued a flight credit for future travel.
  • If the flight is cancelled due to internal issues which are within Bonza’s control—such as maintenance or crew requirements—you are entitled to a full refund.
• Flight cancellations may entitle you to additional compensation under the Australian Consumer Law in certain scenarios.
• For flight cancellations/disruptions that happen within 72 hours of departure due to issues within Bonza’s control, such as additional maintenance or crew requirements, and you’re located over 50km from your residence, Bonza will provide overnight hotel accommodation, meals, and transportation.
  • If Bonza is unable to find adequate accommodation, you will be compensated for lodging and travel expenses up to a ceiling of $220 per room and up to $50 for meals per traveler. To process your compensation, you’ll need to submit your expense receipts to feedback@flybonza.com.
  • For flight cancellations/disturbances caused by factors beyond Bonza’s control, like adverse weather conditions, airport shutdowns, or air traffic control constraints, any costs related to overnight stays should be covered through your personal travel insurance. Bonza will issue a confirmation letter detailing the disruption to help you with the insurance claim process.
• If the flight cancellation occurs more than 72 hours before the scheduled departure, it’s treated as a schedule change, and any resulting expenses—including those for accommodation, transportation, or parking—should be claimed through your personal travel insurance provider.
• Bonza is not liable for missed flight connections due to delays or cancellations; such costs should be claimed through personal travel insurance.
• For significant flight delays, Bonza may offer Bonza Bucks for airport or onboard purchases.
• You will be informed of any schedule changes in advance and provided with alternative options if the new schedule is inconvenient.
• If your seat selection is not honored, you can claim a refund by providing your booking details.
• Bonza does not offer refunds for cancellations due to medical reasons, including Covid-19.

Bonza Airlines Cancelled Flights Policy

According to Bonza Airlines cancelled flights policy, if Bonza cancels your flight within 72 hours of departure, you will be offered an alternative flight to your final destination. However, if an alternative flight cannot be arranged for you or if it does not suit you, you are entitled to: 

• A full refund if the reason for the cancellation is within the airline’s control and could have been avoided—such as maintenance issues, crew problems, etc.
• A travel credit for the full value of your ticket if the reason for the cancellation is not within the airline’s control—such as bad weather, airport strike, civil unrest, etc.

If Bonza cancels your flight more than 72 hours before departure for whatever reason, it is treated as a schedule change flight and you are not entitled to compensation from Bonza Airlines. The only available recourse is travel insurance/third-party insurance if you have purchased it.

Bonza Cancellation Policy Due to Illness or Death of a Passenger

In the absence of a travel insurance policy, Bonza generally does not allow fare cancellations, refunds, or exemptions due to illness. However, in the event of a passenger’s death before the flight, Bonza provides the option to either cancel and fully refund the fare for the deceased customer or all customers included in the same reservation.

For those booked on the same reservation as the deceased, Bonza might also opt to eliminate the change fee and any limitations related to flight modifications. However, you will be asked to submit proper documentation as evidence, such as an official death certificate or a medical certificate demonstrating a severe illness.

Bonza Flight Cancellations Process

You can cancel your Bonza flight by contacting the airline’s Digital Support Centre, i.e., the customer service team available through the live chat support on the airline’s website or mobile app. However, since Bonza flights are non-refundable, almost the entire amount paid by you will be forfeited (except applicable government taxes). 

If you don’t wish to travel, you can change the date of your flight up to 2 hours before the scheduled departure time. That way, you won’t lose the value of your ticket.

Frequently Asked Questions about Bonza Flight Cancellations 

Navigating through complex travel policies can often lead to a myriad of questions, especially when it comes to unexpected changes in your flight plans. To ease this journey for you, we’ve compiled a list of FAQs about Bonza Flight Cancellations. It helps provide clarity and peace of mind by addressing your most pressing concerns and offering detailed insights into how Bonza Airlines manages flight cancellations.