Alaska Airlines Cancellation Policy
Flight cancellations can be expensive and confusing. But if you do some research on an Alaska Airlines Cancellation Policy before purchasing your ticket, it can save you a lot of unnecessary expense (and worry).
Alaska Airlines Cancellation Policy for COVID-19
In response to the COVID-19 pandemic, Peace of Mind Waivers had been set up for tickets purchased between February 27, 2020, and April 30, 2021. Under these waivers, you could cancel any ticket (incl. Saver fares) without paying a cancellation fee and have the funds deposited into your My Account or receive a travel credit for future use.
Under the Alaska Airlines cancel policy for COVID, even nonrefundable First Class, Main, and Award tickets purchased during this period could be changed without a fee (only the fare difference would apply). Alternatively, you could cancel it without paying a cancellation fee and either have the funds deposited into My Account or get a travel credit for future use.
Alaska Airlines Cancellation Policy (Current)
Starting May 1, 2021, the change and cancellation charges have been permanently eliminated for Main and First Class fares. Under the revised Alaska Airlines flight cancellation policy:
- No cancellation fee will be charged for Main Cabin and First Class fares.
- Saver fares can only be cancelled within 24 hours of booking, provided you purchase your ticket at least 24 hours before your flight’s departure.
Alaska Airlines Flight Cancellation Policy—Flights Purchased by Cash or Points on/after May 1, 2021
All passengers can cancel their tickets free of charge within 24 hours—regardless of what type of fare they’ve purchased.
| Alaska Airlines Cancellation Policy by Fare Type(After May 1, 2021) | |
| Fare Type | Cancellation Fee |
| Saver | Not allowed outside the free 24-hour cancellation window |
| Main Cabin | USD 0 |
| First Class | USD 0 |
| Award | USD 0 |
Alaska Airlines Cancellation Policy for Saver Fares
Alaska Airlines Saver fare cancellation policy does not allow passengers to cancel Saver fares outside the 24-hour window on/after May 1, 2021. If you cancel a Saver fare within the 24-hour cancellation window, you will not be charged any penalty, provided your flight’s departure at the time of ticket purchase is at least 24 hours later.
Alaska Airlines Cancellation Policy for Main Cabin Fares
What is the Alaska Airlines Main Cabin cancellation policy (Main Fare cancellation policy)?
According to Alaska Airlines cancel flight policy for Main Cabin fares, if you purchase a Main Cabin ticket on/after May 1, 2021, you will not be charged any fee for cancelling it. This is because Alaska Airlines has permanently eliminated the cancellation fees for Main Cabin fares.
Alaska Airlines Cancellation Policy for First Class Fares
What is the Alaska Airlines First Class cancellation policy?
Starting May 1, 2021, you will not be charged any fee for cancelling a First Class fare, so you can cancel your ticket free of charge.
Alaska Airlines Cancellation Policy for Award Fares
What is the Alaska Airlines award ticket cancellation policy?
According to Alaska Airlines mileage cancellation policy, starting May 1, 2021, no cancellation fee will be charged for cancelling an Award ticket. This means you can cancel an Award Ticket free of charge, as long as you cancel it before your flight’s departure.
Remember
The Alaska Airlines flight cancellation policy also requires the following:
- All tickets must be cancelled before departure.
- If you don’t qualify for a refund, you are allowed to cancel your reservation and use the equivalent of its value toward future travel.
- If you purchased your ticket from a third party such as a travel agent or an online website like Skyscanner/Expedia, you must contact them directly to process your cancellation request.
- Cash purchases will be refunded within 20 business days and credit card purchases will be processed within 7 business days but can take up to 14 days to reflect in your account.
- Paper ticket refunds will be physically inspected, so you must either take your ticket to the place of purchase or mail it to:
Alaska Airlines
Attn: Refund-SEAAR
P.O. Box 68900
Seattle, WA 98168
- Peace of Mind waivers apply only to tickets issued by Alaska Airlines and can be identified by a 13-digit ticket number that starts with 027, the Alaska Airlines code.
- If your ticket was issued by another airline and doesn’t begin with 027, it will be subject to the other airline’s policies (with or without a waiver).
Alaska Airlines Cancellation Policy—24 Hours
What is Alaska Airlines 24-hour cancellation policy?
Under the 24-hour cancellation policy at Alaska Airlines, you can cancel any flight ticket within 24 hours of purchasing it and receive a full refund—provided your travel starts more than 24 hours after you purchased your ticket. This applies to all types of fares, including Saver fares.
Remember, the 24-hour cancellation policy will only apply to tickets booked for travel more than 24 hours from the time of booking. Cancelling a ticket less than 24 hours before departure will incur a cancellation fee.
The refund will be credited to your original form of payment, i.e., if you paid by credit card, the amount will be credited back to your credit card.
Alaska Airlines Cancellation Policy after 24 Hours
According to Alaska Airlines cancellation policy after 24 hours, Award tickets and Main Cabin and higher fares can be cancelled free of charge before departure. Saver fares cannot be cancelled (or changed) after the 24-hour grace period.
Alaska Airlines Cancellation Policy for Illness
What is the illness cancelation policy at Alaska Airlines?
Alaska Airlines does not have any specific cancellation policy for passenger illness. However, if a sudden illness or medical condition prevents you from travelling, you must have documentary evidence to prove that you are not in a position to travel.
You will be allowed to cancel your ticket (even if it’s non-refundable). After you cancel, the value of your ticket will either be transferred to your account (My Account) or converted into a Credit Certificate for future travel.
Alaska Airlines Weather Cancellation Policy
What is the Alaska cancellation policy for bad weather?
The Alaska Airlines weather cancellation policy applies to flights cancelled or overly delayed due to severe weather. If you’re booked on a cancelled flight, you have the option to rebook on the next available flight or cancel your ticket and ask for a full refund of the unused portion of your ticket.
Alaska Airlines Cancellation Fee
Under the revised Alaska Airlines flight cancellation policy, the cancellation fees have been permanently eliminated for Main Cabin and First Class fares starting May 1, 2021. However, Saver fares cannot be cancelled outside of the 24-hour grace period.
Alaska Airlines Refund Policy
According to Alaska Airlines refund policy:
- Tickets cancelled within the first 24 hours of initial purchase will be fully refunded to the original form of payment, as long as they were purchased at least 24 hours before departure.
- All eligible tickets will be refunded within 20 business days if purchased by cash and within 7 business days if purchased by credit card (but may take 7-14 days to reflect in your credit card account).
- Refunds for tickets purchased by credit cards will be made to the original form of payment.
- Refund requests for electronic tickets purchased online via AlaskAir.com can be made online if the ticket is fully unused. Refund requests for other refundable electronic tickets can only be made by contacting Alaska Airlines.
- Refund requests for paper tickets are subject to physical inspection by Alaska Airlines. You can either take the paper ticket to the place of purchase—such as your travel agency or the Alaska Airlines ticket counter or mail it to the following address (with your return mailing address):
Alaska Airlines
Attn: Refund-SEAAR
P.O. Box 68900
Seattle, WA 98168
- You can check your refund request status:
- By phone at 206-392-7722 (weekdays: 9:00am — 12:00pm and 1:00pm — 4:30pm (PST).
- By fax at 206-392-7587
- By email at Refunds@AlaskaAir.com
- Lost ticket refunds take at least 4 months to process.
- If you lose a paper ticket, or if it’s stolen/lost/destroyed, you will need to buy a new ticket for travelling.
- If you request a refund for your lost ticket, you will be charged a service fee.
- Lost ticket refund applications can be made:
- At any Alaska Airlines ticket counter
- By calling the refunds department at 206-392-7722
(weekdays: 9:00am — 12:00pm and 1:00pm — 4:30pm (PST). - By fax at 206-392-7587.
- In most cases, fully unused non-refundable flight tickets can be cancelled online via AlaskaAir.com and converted into Alaska Airlines Credit Certificates, subject to a service fee plus the applicable fare difference between the original and new fares when reissued. If you’ve already used a part of your ticket, the remaining value will be calculated by deducting the portions of the trip you’ve already flown.
- Ticket credits are not granted for Saver fares, which cannot be cancelled outside of the 24-hour cancellation window.
- All passengers are encouraged to retain their electronic ticket numbers and call Alaska Airlines for assistance.
How to Cancel an Alaska Airlines Flight?
You can cancel your Alaska Airlines flight by phone , through a ticket office/call center/travel agent, or online (incl. via the mobile app).
How to Cancel Your Alaska Airlines Flight by Phone?
How do I cancel my Alaska Airlines booking by phone?
The Alaska Airlines flight cancellation policy allows you to cancel your flight by phone. All you need to do is call and request the agent to cancel your ticket. When requesting a flight cancellation, you will be asked to provide your name and 6-letter confirmation code or 10-digit e-ticket number. The phone number mentioned above is open 24/7.
How to Cancel Your Alaska Airlines Flight Online?
To cancel your Alaska Airlines flight online:
- Go to AlaskaAir.com
- Click on Manage trip
(or the Manage tab above it) - Enter the following information:
- Your last name
- Your 6-letter confirmation code, or
10-digit e-ticket #
- Click on the Continue button
- Select the flight you want to cancel
- Click on the Cancel option
- Select one of the following:
- Send the travel credit to my email to receive a Credit Certificate
- Send the credit to My Wallet to receive a credit deposit in your My Account profile
If you selected the Send travel credit to my email option, you will receive 2 emails from service@ifly.alaskaair.com. One mail will have your certificate code (with the subject line Your Alaska Airlines credit certificate), and the other mail will have your PIN (with the subject line Your PIN has arrived). You will need both your certificate code and PIN when booking a new flight.
If you selected the Send the credit to My Wallet option, the value of your ticket will be deposited into your My Account for future travel.
Remember
- If you receive a Credit Certificate, it will be valid for 12 months from the date of issue, or 30 days from the date of cancelation or exchange, whichever is later.
- Credit Certificates cannot be used on the mobile app or mobile site.
- All Credit Certificates and wallet funds must be used for purchasing a new ticket before they expire.
- You must save your Certificate Code and PIN as you will need them to book your new flight.
- You can check your certificate balance whenever you want.
Alaska Airlines Travel Credits
When you change or cancel a non-refundable ticket, the value of your ticket:
- Can be held in the form of a ticket
- Can be exchanged for a Credit Certificate
- Can be deposited into your My Account wallet
Credit Certificates
As explained above, you will receive your Credit Certificate code and PIN through 2 separate emails from service@ifly.alaskaair.com. You will need both of these when you book a new ticket. You can retain your Credit Certificate as is or deposit it to your Alaska Airlines wallet (My Account). If you retain it as it is, simply apply the code and its corresponding PIN on the payment page to book your new ticket.
Wallet Funds
You can receive a travel credit directly into your wallet when you cancel (or change) your flight. You can also deposit a Credit Certificate issued earlier into your wallet for convenience.
How to Redeem Your Alaska Airlines Credit Certificate and Book a Flight?
To use your Credit Certificate for purchasing a new flight ticket, you will need to enter the Credit Certificate code and its corresponding PIN on the payment page of Alaska Airlines full website, www.AlaskaAir.com—this cannot be done with the mobile app or through the mobile website.
To make a new flight reservation online with your Credit Certificate:
- Go to AlaskaAir.com
- Book your new flight
- On the Payment page:
- Select the Wallet and certificates section
- Click on Use certificates or gift cards
(to use more than 4 certificates, deposit to your wallet first)
- Enter your Certificate Code and its corresponding PIN
Note. You must match each Certificate Code to its PIN correctly. If you need to pay more, you can use your credit card to pay the balance and complete the purchase.
- Confirm and complete the transaction
You will receive your new ticket by email.
How to Deposit Credit Certificates into Your Alaska Airlines Wallet?
You can deposit your Alaska Airlines Credit Certificate into your wallet. Later, you can apply the balance (plus the funds in your wallet) on the Payment page to book a new ticket.
To deposit a Credit Certificate into your wallet:
- Go to AlaskaAir.com
- Sign in to your account with your User ID/Mileage Plan Number and Password
(or sign up if you don’t have an account) - Select My Wallet
- Enter your Certificate Code and corresponding PIN
- Click on the Deposit button
(after entering the verification code and agreeing to the deposit rules)
- Complete the deposit process by following the self-explanatory prompts
The value of your Credit Certificate will be credited to your wallet and will reflect there.
Remember
- You must redeem your Credit Certificates before their expiry date, but the actual travel date can be after the expiry date.
- Credit Certificates can only be redeemed online via AlaskaAir.com.
- Service charges and other fees (baggage, etc.) must be paid with a different form of payment.
- You cannot purchase lounge membership, food or beverages, cargo services, hotel/car services, or other goods/services with your Credit Certificate.
- You can use up to 4 Credit Certificates to make one reservation. If the balance is insufficient, you can pay via your credit card or some other form of payment. If the price of your new ticket is less than the amount on your Credit Certificates, the balance will remain on your Certificate until it is exhausted.
- Your Credit Certificate is valid for 12 months from the date of issue of your original ticket or 30 days from the cancellation/exchange date, whichever is later.
- You cannot redeem your Credit Certificates for cash, check, or gift certificates.
- Credit Certificates cannot be transferred, bartered, or sold.
How to Track Your Alaska Airlines Refund Request?
You can track the status of your refund by phone, fax, or email.
- Phone 206-392-7722
Weekdays 9am–12pm and 1pm–4:30pm (PST) - Fax 206-392-7587
- Email refunds@alaskaair.com
How to Apply for a Fee Refund at Alaska Airlines?
Under the Alaska Airlines flight cancellation policy, if you cancel a flight for which you purchased add-ons such as checked baggage, inflight entertainment, wi-fi charges, etc., you can ask for the unused service fees as follows:
- For refund of checked baggage fees, unaccompanied minor fees, pet fees, paid/mileage upgrades, or therapeutic oxygen paid directly to Alaska Airlines when checking in (online, at the kiosk, or airport desk), contact refunds@alaskaair.com.
- For the refund of fees paid for a hotel, skycap, or cruise ship, refer to the instructions provided in your receipt.
- For the refund of fees paid to the codeshare/interline partner, contact them directly.
- For the refund of Gogo wi-fi, contact www.gogoair.com.
Alaska Airlines Phone Numbers
- Alaska Airlines Reservations/Cancellations Phone Number (U.S. toll-free, open 24/7)
(through this website) - Flight Booking Changes + 1-800-252-7522
- Refunds +1-206-392-7722
- Customer Relations (post-flight concerns) + 1-800-654-5669
- Delayed Baggage +1-877-815-8253
- Accessible Services Help +1-800-503-0101 (dial 711 for relay services)
- Cargo +1-800-225-2752
Are You Eligible for a Full Refund on Alaska Airlines?
Alaska Airlines policy on cancellation allows full refunds on all flight bookings (including Saver fares) that are cancelled within 24 hours of initial purchase, as long as the purchase was made at least 24 hours before departure.
Frequently Asked Questions on Alaska Airlines Cancellation Policy
If you cancel an Alaska Airlines flight ticket (incl. Saver fares) booked between February 27, 2020—April 30, 2021, you will not be charged any cancellation fee. The value of your ticket will be credited to your Alaska Airlines account (My Account) or issued as a Credit Certificate (a code with a PIN) for future travel. Remember, both types of credits must be used toward future travel—they cannot be encashed.
If you booked a ticket on or after May 1, 2021, you will not be charged any cancellation fee for Main Cabin and First Class fares. However, this does not apply to Saver fares, which can only be cancelled within the 24-hour cancellation window.
Under the Alaska Airlines cancellation policy, you can get a full refund on your Alaska Airlines flight if:
• You cancel your flight within 24 hours after booking and you book at least 24 hours before departure—this applies to Saver fares also.
• Your flight is cancelled.
• You’re unable to catch your flight due to illness and have documentary evidence to prove your illness.
• Your flight is rescheduled and the new flight is affected by more than 1 hour (or a stop is added to your trip).
Yes, Alaska Airlines has a 24-hour cancellation policy. Under this policy, you can cancel any flight ticket without penalty within 24 hours of purchasing it, provided you book your ticket at least 24 hours before departure.
If your flight is rescheduled or cancelled, you will be moved to the next available flight. If your new flight schedule is affected by more than 1 hour, you have the option to:
• Reschedule to a flight that suits you—up to 1 day later or earlier.
• Cancel your flight/trip and request a travel credit for later use.
• Cancel your flight/trip and request a refund (most people don’t know this).
The Alaska Airlines cancellation policy works as follows:
• All flight tickets must be cancelled before departure.
• Passengers who do not qualify for a refund are allowed to cancel their reservation and use the ticket’s value for future travel.
• Passengers who purchase their ticket from a third party or an online website must contact them directly to process the cancellation.
• Purchases made by cash are refunded within 20 business days, and credit card purchases are typically processed within 7 business days.
• Paper ticket refunds are refunded only after physical verification.
• Flights operated by other airlines (not beginning with 027) will be subject to the other airline’s policies.
The new cancellation policy for Alaska Airlines standard tickets applies to all tickets after May 1, 2021. Under this policy:
• Saver fares cannot be cancelled after the free 24-hour cancellation window.
• Main Cabin fares can be cancelled free of charge (before departure).
• First Class fares can be cancelled free of charge (before departure).
• Award fares can also be cancelled free of charge (before departure).
Yes, Alaska Airlines offers a free 24-hour cancellation policy. Under this policy, any ticket cancelled within 24 hours of purchase qualifies for a full refund—provided the flight’s departure is at least 24 hours later.
Yes, the 24-hour cancellation policy of Alaska Airlines applies to international flights as well as domestic flights.
Under the Alaska Airlines cancellation policy for non-refundable tickets, you can now cancel any non-refundable ticket (except Saver fares) free of charge and receive a travel credit for future travel. These credits can be redeemed within 12 months from the date of issue of the original ticket, or 30 days from the date of cancellation (whichever is later).
Yes, you can cancel a Saver ticket within 24 hours of booking and receive a full refund, which will be credited to your original form of payment. However, your flight’s departure must be more than 24 hours later at the time of booking.
The new cancellation policy for Alaska Airlines First Class fares allows passengers to cancel their flight free of charge and receive a travel credit for future use. This policy applies to all tickets after May 1, 2021.
Alaska Airlines cancellation refund policy (online) allows you to cancel your ticket and receive a refund or credit only if purchased your ticket online via AlaskaAir.com, an Alaska Airlines call center, or the ticket counter.
However, the following do not qualify for a refund:
• Tickets issued by a third party, i.e., you must contact the third party and ask whether you are entitled to a refund.
• Saver fares not cancelled within 24 hours of booking.
• Government fares.
• Tickets older than 1 year.
• Group and vacation reservations.
• Unaccompanied minor reservations on partner airlines.
• Tickets using non-U.S. currency.
Note
• Refundable tickets meeting the above criteria will be refunded to the original form of payment.
• Fully unused nonrefundable tickets (incl. Saver fares) can be cancelled within 24 hours of purchase and refunded to the original form of payment only if the trip starts at least 24 hours after booking.
• After the initial 24 hours, a nonrefundable ticket will be converted into a credit certificate/credit deposit into My wallet (subject to a change fee).
• If a ticket does not qualify for an online refund/credit, you can still cancel it online.
If you purchase and cancel your ticket less than 24 hours after booking—and your flight’s departure is at least 24 hours later—you qualify for a full refund, regardless of what type of ticket you’re holding. You can request your refund by phone , through a ticket center/call center, or online (through Manage trip).
If you want to cancel (and get a refund on) a refundable ticket, you can request a refund online or contact Alaska Airlines. Both ways, the refund will be credited back to your original form of payment.
Remember, you can also contact customer service for assistance via:
• Chat. Go to the main website (Help Center) and click on Start reservations chat.
• Text. Text your request to 82008.
Under the Alaska Airlines ticket cancellation policy, all tickets that qualify for a refund are refunded to the original form of payment. If you paid by cash, you can expect the refund within 20 business days and if you paid by credit card, the amount will be refunded within 7 business days (but it can take up to 14 days for it to reflect on your credit card statement).
If you want to check on the status of your refund, contact the refund department by phone (206-392-7722), fax (206-392-7587), or email (refunds@alaskaair.com).
If you want to cancel an award flight booked with points, all you have to do is cancel your flight. Your points will automatically be deposited into your account within 48 hours.
If your flight was cancelled by Alaska Airlines, you have the option to take the new flight offered by the airline at no extra charge or ask for a refund.
Under Alaska Airlines cancellation policy for non-refundable tickets:
• You can cancel a non-refundable ticket within 24 hours of purchase and receive a full refund—provided your flight’s departure time at the time of booking is more than 24 hours later.
• You can cancel a non-refundable ticket before your flight’s departure and receive a travel credit (minus the applicable change fee) for future travel.
Alaska Airlines military cancellation policy allows active-duty military personnel to cancel their ticket and obtain a full refund if they receive official orders that require the cancellation of the trip.
Alaska Airlines trip cancellation policy allows you to cancel all the flights in your trip if:
• You cancel the flights no later than 24 hours after booking, and
• You had booked at least 24 hours before your flight’s departure
Alaska Airlines’ miles cancellation policy (or mileage plan cancellation policy) allows you to cancel an award ticket (booked with miles) free of charge after May 1, 2021. Under the revised policy, you will not be charged a cancellation fee for cancelling your ticket and the miles will be redeposited into your account. Plus, any taxes you paid will be refunded. However, the call center fee will not be refunded if you cancel by phone.
However, Miles and Money awards can only be refunded if you have purchased a fully refundable ticket. If you have purchased a non-refundable fare on Miles and Money, you will receive the value of your unused ticket as a credit for later use.
Under all circumstances, you must inform Alaska Airlines before your flight’s departure. Otherwise, the value of your ticket will be forfeited.
Alaska Airlines cancellation policy for 60 days is no longer in effect.
Under the Alaska Airlines policy on cancelled flights, if your flight is cancelled for some reason, you have the option to either opt for the alternative flight offered to you or cancel your flight and receive a full refund.
Alaska Airlines cancellation policy for Main Cabin fares allows you to cancel a Main Cabin fare without penalty, as long as you cancel before your flight’s scheduled departure time.
Alaska Airlines cancellation policy for tickets booked with Miles allows you to cancel such tickets free of charge after May 1, 2021. After you cancel your ticket, your Miles will be redeposited into your account and the taxes paid by you will also be refunded. However, if you cancel by phone, the call center fee will not be refunded.
However, Miles and Money awards can only be refunded if you have purchased a fully refundable ticket. If you have purchased a non-refundable fare on Miles and Money, you will receive the value of your unused ticket as a credit for later use.
According to Alaska Airlines change and cancellation policy, the change and cancellation fees have been permanently eliminated for Main Cabin and First Class tickets with effect from May 1, 2021. However, Saver fares can only be cancelled within the initial 24-hour window, provided they’re purchased at least 24 hours before departure.
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