Flair Cancellation Policy

The Flair Cancellation Policy is passenger-friendly because it offers a 24-hour grace period to cancel your flight if you’re having second thoughts, provided you book your ticket at least 7 days before departure. Otherwise, you can change your travel plans for free up to 3 hours before departure if you’ve purchased a Big Bundle ticket, or for a small fee if you opted for a standard fare. 

This page will bring you up to speed with flair cancellation policy, cancellation fees for different fare types, refund policies, and much more.

The Major Highlights of Flair Cancellation Policy are as follows:

• You have up to 24 hours from the time you make your booking to cancel your Flair Airlines ticket (any type) and receive a full refund, provided your trip is at least 7 days later. 
• If your flight is cancelled or delayed by 3 hours or more:
  • Due to reasons within the airline’s control and the alternative flight offered to does not suit you, you can cancel your ticket (any type) and receive a full refund.
  • Due to reasons outside the airline’s control, the airline will make alternative arrangements to take you to your ticketed destination on the next available flight departing no later than 48 hours from the same airport. If the airline is unable to provide a confirmed reservation within 48 hours, you have the option to:
    • Obtain a full refund on the unused portion of your ticket before you’re issued an alternative ticket, or 
    • Seek a confirmed reservation on the next available flight operated by Flair or its partner airline departing from the same airport (at no additional cost, even if you’re provided a higher class of service), or
    • Seek to be flown back to your point of origin at no additional cost if you’re no longer at the point of origin and the alternative flight/travel arrangements no longer serve your purpose (you will also be entitled to compensation in such a scenario).
• If you purchase Travel FLEX at the time of booking (or up to 24 hours after booking), you can’t cancel your ticket but you can make changes to your booking date, time, destination, or departure (up to 3 hours before departure), as long as you pay the applicable fare difference.
• You can cancel a Big Bundle ticket free of charge because it’s refundable. After cancelling, you will be issued a travel credit for the full value of your fare which you can use to travel up to 24 months after your booking date.
• You can cancel your flight and seek a full refund (plus compensation) if you’re denied boarding due to no fault of yours.
• You are entitled to cancel your ticket and obtain a full refund (subject to valid documentary proof) if:
  • An immediate family member falls seriously ill or dies within 28 days of your flight’s departure. 
  • A passenger is unable to travel due to serious illness or death of the passenger/another passenger on the same booking. 
  • You have been subpoenaed or called for jury duty.
• If you purchased your ticket from a travel agency/website, you must contact the travel agency or website directly to cancel and/or refund your ticket.

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Flair Cancellation Policy for 24-Hour Cancellation

Yes, Flair Airlines does have a 24-hour cancellation policy. Under the policy, all passengers can cancel a flight booking on Flair within 24 hours of purchase if they book their tickets at least 7 days before departure. 

Flair Cancellation Policy Due to Illness or Death of Family Member

If a passenger’s immediate family member falls ill seriously or dies within 28 days of the passenger’s flight departure date, Flair Airlines allows the passenger to:

• Cancel and refund the unused portion of the ticket without any penalty or service charges, or
• Reschedule their flight(s) without having to pay any change fee, or 
• Obtain a penalty-free flight credit for travel within 6 months 

To avail of the waivers above, the passenger must present valid proof of illness or death. If you’re seeking a refund, you will also be required to present the unused portion of your ticket/coupon(s).

Flair Cancellation Policy Due to Illness or Death of a Passenger/Passenger’s Travel Companion

If a passenger or a passenger’s travel companion on the passenger’s booking is unable to fly due to serious illness or death, Flair will allow the passenger to:

• Cancel and refund the unused portion of the fare for all the passengers on the same booking, or
• Make changes to their flight without having to pay any change fee or service charges, or 
• Take a penalty-free flight credit valid for 6 months 

To obtain a refund or change fee waiver, the passenger must present:

• A copy of the medical/death certificate issued by a competent authority.
• The unused portion of your ticket/coupon(s) (if applicable).

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Flair Airlines Cancellation Fee

The Flair cancel flight fee will depend on what type of ticket you’ve purchased and when you cancel it.

• The cancellation fee for cancellations made within 24 hours of booking is nil.
  • You must book your ticket at least 7 days before departure.
  • You will receive a full refund to your original payment method.
• The cancellation fee for Big Bundle tickets is nil.
  • You must cancel at least 3 hours before departure. 
  • You will be issued a travel credit with a 24-month validity from the date of booking.
• The per flight/passenger cancellation fee for standard tickets will depend on when you cancel your ticket. Any Flair Airlines cancellation made:
  • 7 or more days before departure will incur a cancellation fee of $ 39 + tax.
  • 48 hours to 7 days before departure will incur a cancellation fee of $ 59 + tax.
  • 48 – 3 hours before departure will incur a cancellation fee of $ 99 + tax.
  • Less than 3 hours before departure will result in the forfeiture of your travel funds.

Note. In each of the above cases, you will be issued a 24-month travel credit (from the booking date) minus the applicable cancellation fee and service charge.

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Flair Airlines Cancellation Process

The Flair Airlines cancellation policy allows you to cancel your ticket:

• By phone (the official airline office in your area)
• Online via my bookings
  (if you booked your ticket directly from the airline’s website/mobile app)
• Through a Flair Airlines ticket office
• Through the travel agency that issued your ticket

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How to Cancel a Flight Online?

You can cancel your Flair Airlines flight online if you purchased your ticket directly from the airline. 

To cancel your ticket online, follow the steps below:

1. Go to the homepage, FlyFlair.com.
2. Click on the tab marked my bookings.
   The page below will appear on your screen:

1. Enter your reservation number and surname in the boxes.
2. Hit the find my trip button.
3. Select your flight.
4. Follow the on-screen prompts to cancel your ticket.

After you cancel your ticket, you will receive a confirmation email informing you of the cancellation.

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When is Flair Flight Cancellation Free?

• You cancel your flight within the 24-hour grace period for a flight departing at least 7 days later. 
• You cancel a Big Bundle ticket at least 3 hours before departure. 
• Your flight is cancelled or delayed by 3 hours or more:
  • Due to reasons within Flair’s control and the alternative flight does not suit you.
  • Due to reasons outside Flair’s control and Flair is unable to provide suitable alternative transportation departing from the same airport within 48 hours.
• Your family member falls ill seriously or dies within 28 days of departure.
• You/another passenger on your booking falls ill seriously or dies.
• You have been subpoenaed or called for jury duty.

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Flair Airlines Cancelled Flights Policy

If your flight was cancelled by Flair Airlines due to reasons within the airline’s control, you can:

• Take the alternative flight offered to you at no additional cost. 
• Obtain a full refund without penalty if the alternate flight is inconvenient.

If your flight was cancelled due to reasons over which Flair Airlines had no control, you have the option to:

• Take the new flight offered to you within 48 hours from the same airport at no additional cost. 
• Obtain a confirmed booking on another convenient flight departing within 48 hours from the same airport at no additional cost. 
• Obtain a full refund on the unutilized part of your ticket before you’re issued a fresh ticket. 
• Be flown back to your point of origin at no extra cost (you will also be entitled to receive compensation) if you’re not at your airport of origin and the alternative travel arrangements offered are no longer of any use to you.

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Flair Airlines Refund Policy

Below are the major highlights of Flair Airlines’ refund policy.

• Most of Flair Airlines’ fares and fees are non-refundable except when you cancel a flight within 24 hours of booking for a flight scheduled to depart at least 7 days later. If you cancel your flight 24 hours after booking, or if your travel date is within 7 days of booking, you cannot cancel your flight ticket, but you can make changes to it (except Big Bundle tickets, which can be cancelled and refunded for free). 
• Refund requests can be made by phone or through a ticket office. However, if you purchased your ticket from a travel agent, you must place your cancellation and refund request directly with them. 
• When cancelling your ticket, you must present your itinerary/receipt, reservation number, record locator, and all unused flight coupons as proof. 
• Refunds will be made to the person who purchased the ticket unless the purchaser designates another person at the time of booking to whom the refund will be issued (by contacting the airline directly). 
• Refunds will be made through the original form of payment. 
• Refund requests for credit card purchases will be processed within 30 business days but may take longer to reflect on the card statement, depending on the financial institution. 
• Involuntary refunds 
  • Are not governed by any fare rule restrictions. 
  • Will be equal to the full fare paid by you if no portion of the ticket has been utilized in the case of:
    • Flight cancellations or delays within the airline’s control and required for safety reasons.
    • Boarding within the airline’s control and required for safety reasons.
    • Cancellation, delay, or refusal to transport for reasons not within the airline’s control but per tariff rules. 
  • Will be equal to the unused portion of your ticket if a part of it has been used
  • Will be made in the currency that was used for issuing your ticket, but may be made in another currency at your request, as long as it is not legally prohibited by the local government regulations. Alternatively, the airline may—subject to your acceptance—offer you a refund in the form of a voucher or travel credit
• Voluntary refunds
  • Voluntary refunds are subject to the fare rules of your ticket at the time of issue.
  • Are subject to the fare restrictions contained in the fare rules of your ticket. 
  • Will be made only by the airline or its authorized agent that originally issued your ticket. 
  • Will be the full amount of the fare paid by you minus the applicable cancellation fees and service charges, depending on the fare conditions of your ticket. 
  • Will the difference between the fare paid by you minus the portion of the fare used by you minus the applicable cancellation fee and/or service charges, depending on the fare conditions of your ticket. 
  • Will be made in the currency used for issuing the ticket, or in another currency requested if it is not prohibited by local government regulations. 
  • Non-refundable tickets can be converted into future tickets with a one-year validity from the ticket’s issue date, provided you cancel the ticket on/before the first travel date on your ticket. 
  • The time limit for making a refund request (if refunds are permitted) is before the flight operates, unless in case of the passenger’s death. 
  • If a passenger’s immediate family member (not travelling with the passenger) falls seriously ill or dies within 28 days of departure, the airline will:
    • Refund the fare (plus taxes, fees, and charges) for the flight/flights not taken by the passenger without charging any cancellation fee or service charge, or 
    • Refund the full fare (plus taxes, fees, and charges) without charging any cancellation fee or service charge if no portion of the ticket has been used
    • Waive change fee plus any restrictions relating to the change of scheduled flights, or 
    • Issue a flight credit for a future flight, provided it is used within 6 months 

Note. To obtain a refund/fee waiver, you must present the unused portion of your ticket/coupon(s) and a copy of a valid medical or death certificate issued by a competent authority in the country where the illness or death occurred. 

• If a passenger (or one of the passengers) is unable to travel due to serious illness or death, the airline will:
  • Refund the full fare of all the passengers on the same flight booking, or
  • Waive change fee plus any restrictions relating to the change of scheduled flights, or 
  • Issue a flight credit for a future flight, provided it is used within 6 months 

Note. To obtain a refund, you must present the unused portion of your ticket/coupon(s) and a copy of a valid medical or death certificate issued by a competent authority in the country where the illness or death occurred. 

• If a passenger has been subpoenaed or has to report for jury duty, the airlines will issue a full refund, subject to the presentation of the subpoena/jury summons. 
• No refund will be provided for tickets presented after the expiration of their validity period. 

• Seat selection fees are non-refundable unless: 
  • The airline moves you from a prepaid/preselected seat on account of an involuntary schedule/airport change or for safety/operational purposes
  • You cancel your itinerary within the 24-hour grace period. 
• Carry-on baggage fees are non-refundable.
• Checked baggage fees will be refunded for any baggage arriving 25 hours or more after the passenger’s arrival, or in case of damaged/lost baggage. 
• Additional services purchased in connection with your original ticket will be refunded if you did not receive the services on the alternative flight offered to you or if you paid for the services a second time. 
• The difference in the cost of the services will be refunded if the services provided on an alternative flight are for a lower class than those on the original ticket. 
• Refunds for involuntary cancellations of tickets and additional services will be made to the person who purchased the ticket in the same payment method used for making the original payment. 

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Flair Flight Delay Compensation

You’re entitled to flight delay compensation only if the flight delay (or cancellation) is within the airline’s control and not for safety reasons or reasons beyond the airline’s control, such as bad weather, airport strike, etc. 

• If you are informed of a flight delay or cancellation at the destination point within 14 days of departure, you will be entitled to a minimum compensation of:
  • $125 if your flight’s arrival time at the destination point is delayed by more than 3 hours and under 6 hours compared to your original flight. 
  • $250 if your flight’s arrival time at the destination point is delayed by 6 hours or more but under 9 hours compared to your original flight. 
  • $500 if your flight’s arrival time at the destination point is delayed by 9 hours or more compared to your original flight.

• If you are informed of a flight delay or cancellation within 12 hours of the departure time indicated on your original flight ticket and the airline expects that you may have to wait overnight for your original flight or flight offered as part of your alternative travel arrangements, you will be offered free hotel accommodation (or something comparable) at your location plus free transportation from the airport to the hotel and back. 

Flair compensation deadline. The deadline for filing a request for the minimum compensation above is no more than 1 year from the date of flight cancellation or delay. After you file a Flair compensation claim, the airline will respond within 30 days of receiving your request, and either pay the compensation to you or explain why the compensation cannot be paid.

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Frequently Asked Questions