Breeze Airways Cancellation Policy

Breeze Airways cancellation policy is flexible and passenger-friendly. Although all Breeze tickets are non-refundable, you’re allowed to cancel (or change) your flight up to 15 minutes before departure for no fee. After you cancel your flight, you will receive a full refund in the form of reusable BreezePoints (valid for 24 months from the original date of issue) or to your original form of payment (in some cases).

Below are the major highlights of Breeze Airways flight cancellation policy.

• Breeze Airways allows you a full refund to your original form of payment (or as BreezePoints) if you book a ticket at least 7 days (168 hours) before departure and cancel it within 24 hours of booking, provided you don’t modify your booking during the grace period.
• If Breeze cancels your flight, the cancelled part of your itinerary will be refunded to your original form of payment. 
• If you voluntarily cancel your booking before departure, a refund will be issued in the form of BreezePoints to the Guest account of the person who created the booking. 
• If you book your ticket through a third party (agent/website), you must contact them directly to process your refund. 
• The Breeze Airways cancellation policy does not allow refunds for any additional services you may have purchased—such as bags, seats, and pets, all of which are non-refundable.
• Breeze Airways does not provide any credit or refund for no-shows, i.e., failure to board a flight without cancelling or changing it at least 15 minutes before departure.
• If your flight is delayed by 3 hours or more, you can:
  • Cancel your ticket and receive a full refund to the original form of payment, or 
  • Choose to take the delayed flight anyway
• If you cancel your flight online, it will also cancel the return flight on a round trip.
• Breeze Airways will cancel your flight without notice if:
  • You do not have your boarding pass within 40 minutes of departure for any domestic flight within the United States.
  • You fail to show up for boarding at the gate at least 15 minutes before the originally-scheduled time of departure, even if you’ve already checked in for your flight at the designated check-in point. 
  • You fail to travel on any flight segment on your itinerary without cancelling your ticket (in which case all subsequent flights on your itinerary will be cancelled). 
  • Government regulations require so, or if you fail to comply with any governmental requests relating to national defense or federal aviation security.
  • You’ve been informed by Breeze Airways that you’re not permitted to purchase a ticket from the airline.

Breeze Cancellation Policy—24-Hour Cancellations 

According to the Breeze Airways 24-hour cancellation policy, you can cancel your ticket and receive a full refund to your original form of payment or as BreezePoints if: 

• You purchase your ticket at least 7 days (168 hours) before departure, and 
• Cancel your ticket within 24 hours of purchasing your ticket

Note. The above policy applies to all types of tickets, provided you don’t make any changes to your booking in the 24-hour grace period.

What if Breeze Airways Cancelled My Flight?

If Breeze Airways cancels a flight, you have the option to choose a new flight, refund a single flight, or refund your entire flight booking. 

1. Choose a new flight

If your flight is cancelled, you can change your flight date at no additional cost as long as it is within 14 days of your original flight date. You can do this by phone (service charges will apply), or without any additional charges online through FlyBreeze.com or the Breeze mobile app. To make a date change online:

1. Go to FlyBreeze.com 
2. Log in to the Guest account you used for booking your trip
3. Find your reservation in My Trips
4. Click on View Options and select a new flight 

Tip. Call Breeze Airways if you see a convenient flight outside of the 14-day window.

2. Refund a single flight 

If your flight is cancelled, you can request a refund by filling out the online One-Way Refund Request Form. It can take up to 7 working days for Breeze to process the refund request for your Breeze ticket cancellation. 

3. Refund your entire flight booking

You can cancel your flight ticket for free and request a refund for your entire flight booking online via FlyBreeze.com or the Breeze mobile app. To request a refund of your entire flight booking:

• Visit FlyBreeze.com 
• Log in to the Guest account you used to book your trip
• Click on My Trips 
• Select Refund 
• Confirm the refund
  • You will be shown the Booking Refund amount
• Click on the Confirm Refund button

Tip. Do not click on the button marked Cancel and Credit Booking. Doing so will cancel your booking but you will receive your refund as Breeze Points and not to your original form of payment.

How to Cancel a Breeze Flight?

You can make a Breeze Airways cancellation in any of the following ways:

• Online through FlyBreeze.com if you purchased your ticket directly from Breeze
• By phone
  • Call The Breeze office in your city, or
  • The travel agent/website you purchased your ticket through

How to Cancel an Entire Breeze Airways Booking Online?

You can cancel an entire flight reservation online if you purchased your ticket directly through Breeze Airways. If you purchased your ticket from a third party (travel agent or website), you must contact them directly to process your cancellation request.

To cancel an entire reservation online for all passengers in your booking, follow the steps below:

1. ​Go to the homepage, FlyBreeze.com 
2. Log in to the Guest account you used to book your trip
3. Go to My Trips
4. Select the reservation you want to cancel 
5. Click on the Cancel & Credit Booking box (it appears at the bottom) 
6. Confirm the cancellation 

Both the flights on your roundtrip booking will be cancelled and you will receive an email confirming the cancellation.

How to Cancel a Single Breeze Airways Flight Booking Online?

You can cancel a single passenger’s reservation online only if you purchased your ticket directly from Breeze Airways. If you purchased your ticket from a travel agent or a third-party website, you will need to contact the ticket-issuing source directly to cancel and/or refund your ticket. 

To cancel a single reservation online, follow the steps below:

1. ​Visit FlyBreeze.com 
2. Log in to the Guest account you used to book your trip
3. Click on View Trip Details
4. Select the flight you want to cancel 
5. From the Flight Actions screen, select the Cancel & Credit Flight option 
6. Confirm the cancellation 

How to Remove a Single Passenger from a Booking Online?

You can remove a single passenger’s booking online if you do it at least 24 hours before departure. Also, you cannot cancel a trip online if your trip has already commenced or you’re cancelling a single flight on a roundtrip booking, or if you purchased your ticket from a third party.

To cancel a single passenger’s booking online, follow the steps below:

1. Go to FlyBreeze.com 
2. Log in to the Guest account you used to book your trip
3. Select the flight you want to cancel from My Trips 
4. Click on View Flight Options
5. Click on the Remove Guest from Itinerary option and select the passenger whose flight you want to cancel
6. A pop-up box will appear, asking you to confirm the removal of the passenger whose flight you want to cancel 
7. Select Yes, Continue 
8. The passenger’s name will be automatically cancelled and removed from the trip 

Note. You will not be allowed to remove a passenger booking online: 

• Within 24 hours of departure
• In the middle of a trip 
• For a single flight on a roundtrip 
• If you booked your ticket from a third party

If you need assistance with any of the above: 

• Contact the Guest Empowerment Team via:
  • Facebook Messenger
  • Text Message (SMS): 501-273-3931
• Email: get@flybreeze.com

After you cancel your trip online: 

• You’ll be able to view the updated status immediately under your reservation. 
• Your BreezePoints will be credited within 24 hours to the Guest account you used to book your ticket.

How to Cancel One Segment of a Round Trip Flight on Breeze?

To change or cancel just one flight on a roundtrip booking:

• Go to FlyBreeze.com 
• Log in to the Guest account you used to book your trip
• Go to My Trips 
• Select the reservation you want to cancel
  (click on the arrow to view details)
• Select View More Details for the outbound or return flight 
• Click on the Cancel and Credit Flight option
  A pop-up screen will display the amount that will be credited to your account. 
• Select the Yes, Cancel Flight 
  (or No, Don’t Cancel if you change your mind)

You will now be issued a full credit in the form of BreezePoints. These will be deposited in the Guest account you used to book your ticket. BreezePoints typically expire 24 months after the original date of issue. Any baggage and/or seat fees paid by you will also be credited to your account.

Breeze Airways Refund Policy

The major highlights of Breeze Airways refund policy are provided below.

• The Breeze Airways refund policy does not allow refunds for:
  • Baggage fee
  • Pet fee
  • Seat fee
• The Breeze Airways refund policy does not provide refunds to passengers who fail to board their flight at least 15 minutes before the scheduled departure time.
• All Breeze fares are nonrefundable. However, you are entitled to a full refund to your original form of payment (or as BreezePoints on request) if you cancel your ticket within 24 hours of booking, as long as your flight departs at least 7 days later and you have not modified your reservation.
• If a Breeze flight is cancelled by the airline itself, the cancelled part of your itinerary will be refunded to your original form of payment. 
• If you cancel your booking online or through the app before departure, the fare price paid by you will be refunded as BreezePoints into the Guest account you used to purchase your ticket. 
• No refund or credit will be issued if you no-show for your flight, i.e., you fail to cancel or change your flight at least 15 minutes before its scheduled departure time. 
• Although all Breeze tickets are non-refundable, eligible passengers will be issued a refund upon request with the required documentation within the following timeframe.
  • Refunds for credit card purchases will be credited within 7 business days of your submitting a valid documented refund request.  However, it may take up to 2 billing cycles for a refund to appear on your credit card statement. 
  • Refunds for cash and check purchases will be issued within 20 business days of your submitting a valid documented refund request.

Note

• If your refund request doesn’t meet the requirements to be credited back to your original form of payment, you will still receive a full refund in the form of BreezePoints which will be credited to the Guest account you used to book your flight ticket.
• Refunds of tickets purchased outside of the United States may take longer than the timeframe stated above.
• You can obtain a refund in any of the following ways:
  • By phone 
  • Through the Guest Empowerment Team via:
    • Facebook Messenger
    • Text Message (SMS): 501-273-3931
    • Email: get@flybreeze.com
  • A written request to:
    Breeze Airways
    Attention: Guest Refunds
    6430 South 3000 East
    Suite 400 Cottonwood Heights,
    Utah 84121
• To refund a ticket purchased from a third-party website/agent, you must contact the third party directly.

Breeze Flight Delay Compensation

Unfortunately, United States laws do not require airlines to compensate passengers for delayed or cancelled flights, unlike in the EU. The U.S. laws mandate compensation only for “bumping” certain passengers from an oversold flight.  

If you’re travelling within the United States and you have been denied boarding involuntarily (i.e., against your wishes) due to an oversold flight, you are entitled to:

• No compensation if you’re offered alternative transportation that arrives at your destination or first stopover within 1 hour after your original flight.
• 200% of the fare to your destination or first stopover, subject to a maximum of USD 775, if the alternative flight offered by Breeze arrives at your destination or first stopover more than 1 hour but less than 2 hours after your original flight.
• 400% of the fare to your destination or first stopover, subject to a maximum of USD 1,550, if Breeze fails to offer alternative transportation that arrives at your destination or first stopover less than 2 hours after the original flight.

Frequently Asked Questions