ANA Check-in Policy
You can check in for your All Nippon Airways (ANA) flight in several ways:
- Online check-in
- Self-service kiosk check-in
- Airport counter check-in
- Through check-in
- SKiP check-in (domestic flights)
ANA Check-in Time and Process
When should I check in for my ANA flight?
If you’re checking in for an international ANA flight at the airport, you must complete your check-in (with your baggage) at least 60 minutes before departure (40 minutes if you’re departing from Haneda Airport). The boarding gates close 10 minutes before departure but you must be at the boarding gate at least 30 minutes before departure.
- ANA Online Check-in Time and Process
How does ANA Airlines web check-in work?
The online check-in time for ANA flights is:
- From 24 hours to 75 minutes before departure for international flights.
- From 24 hours to 20 minutes before departure for domestic flights within Japan.
ANA Online Check-in Process
How can I check in online at ANA Airlines?
You can check in online via ANA’s website, ANA Sky Web, or ANA Sky Mobile for all international flights operated by the ANA Group, partner airline flights connecting from/to international ANA flights via check-in, and domestic ANA flights connecting to international ANA flights via through check-in.
Eligibility. You can check in online as long as you have an e-ticket. Passengers who require special assistance for boarding (such as a wheelchair) can also check in for their flights online.
You can check in online for your ANA flight by providing:
- Your reservation number
- Your e-Ticket number
- Your ANA Number
To check in online, follow the steps below:
- Go to ANA.co.jp
- Click on the Check-in tab
The Reservation Number option will open by default
| To check in with your Reservation Number (opens by default) | To check in with your e-Ticket number | To check in with your ANA Number |
| Enter your: 6-digit alphanumeric Reservation Number First name Last name Click on the Search button | Select the e-Ticket number option Enter your: 13-digit e-Ticket number starting with 205First name Last name Click on the Search button | Select the ANA Number option Enter your: 10-digit AMC number Web password Click on the Login button |
After checking in for your flight, you can obtain your boarding pass in any of the following ways:
- Download and save your mobile boarding pass (with a 2D barcode) on your mobile device and show it at the airport.
- By email as an image, which you can save or show at the airport. Alternatively, you can make a printout at home and bring it along.
- Via Wallet for iPhone devices (iOS 9 or above).
The following airports accept only printed boarding passes:
- Xiamen
- Wuhan
- Shenyang
- Shanghai (Pudong)
- Qingdao
- Phnom Penh
- Mexico City
- Ho Chi Minh City
- Guangzhou
- Chengdu
- Beijing
If you’re checking in luggage, you must carry a printed boarding pass to these airports:
- Chennai
- Delhi
- Mumbai
- Yangon
- Seoul (Gimpo)
- Manila
- Jakarta
- Hanoi
- Hangzhou
- Dalian
| You may not be able to check in online if… | You will not be able to check in online if… |
| You’re flying to the United States and require a visa for your immigration.You’ve purchased a ticket for which advance seat reservation is not available (e.g., you’ve requested via a travel agency).You’ve purchased an ANA Group-operated international flight ticket with another airline’s flight number.You’ve booked a ticket for an under-2 child occupying their own seat. Note. If you couldn’t book your seat online before travelling, you can call ANA at least 24 hours before departure for an international flight or book it online when you check-in. | You’re travelling on a codeshare flight operated by a different airline.You’re travelling with a medical certificate.You’ve purchased an extra seat to carry bulky baggage or for similar reasons.Your ticket booking includes lap infants below 2 years who will not be occupying their own seats. |
- Self-service Kiosk Check-in Time and Process
You can check-in at the airport’s self-service kiosks within the following time limits:
| Airport | Kiosk Hours of Operation |
| Beijing | From 5.00am till the last flight’s departure |
| Brussels | From 4 hours before the first flight until the check-in counters close |
| Chennai | From 3 hours before the first flight until the check-in counters close |
| Dalian | From 4.5 hours before the first flight until the check-in counters close |
| Frankfurt | From 24 hours before the first flight |
| Guangzhou | From 3 hours before the first flight until the check-in counters close |
| Haneda | From 6.25 until the last flight’s departure |
| Hong Kong | From 3 hours before the first flight’s departure until the check-in counters close |
| Honolulu | Closed for now |
| Jakarta | From 3 hours before the first flight’s departure until the check-in counters close |
| Kansai | From 24 hours before the first flight |
| Kuala Lumpur | From 24 hours before the first flight’s departure until the check-in counters close |
| London | From 4 hours before the first flight’s departure until the check-in counters close |
| Los Angeles | From 3.5 hours before the first flight’s departure until the check-in counters close |
| Mumbai | From 3 hours and 25 minutes before the first flight’s departure until the check-in counters close |
| Narita | From 6.00am check-in close time until the last flight’s departure |
| Paris | From 24 hours before the first flight’s departure until the check-in counters close |
| Perth | From 3.5 hours before the first flight’s departure until the check-in counters close |
| Qingdao | From 4 hours before the first flight’s departure until the check-in counters close |
| Seattle | From 4 hours before the first flight’s departure until the check-in counters close |
| Seoul (Gimpo) | From 6 hours before the first flight’s departure until the check-in counters close |
| Singapore | From 3 hours before the first flight’s departure until the check-in counters close |
| Taipei (Taoyuan) | From 2.5 hours before the first flight’s departure until the check-in counters close |
| Taipei (Songshan) | From 11.00am check-in close time until the last flight’s departure |
| Vienna | From 6 hours before the first flight’s departure until the check-in counters close |
| Xiamen | From 2.5 hours before the first flight’s departure until the check-in counters close |
Self-service Kiosk Check-in Process
- You will see the following screen for a few seconds:
- View the Dangerous goods screen that appears and then tap on the Continue button. If you want to change the language, click on the Other Language option on the top right corner of your screen and select your preferred language.
- To retrieve your flight booking:
- Select an option below:
- Booking Reference
- E-Ticket Number
- Frequent Flyer Number
- Passport
- Boarding Pass Barcode
- Enter the required information as described below:
- If you select the Booking Reference option, enter your booking reference number and click on the Continue button. The Passport Information Registration screen will appear next.
- If you select the E-Ticket Number option, enter your E-Ticket number and click on the Continue button. The Passport Information Registration screen will appear next.
- If you select the Frequent Flyer option:
- Insert your mileage card into the slot and remove it after you hear a beep, or click on Enter Manually the Card Number and enter your card number manually.
- Click on the Continue button.
- The Passport Information Registration screen will appear next.
- If you select the Passport option:
- Insert your passport into the slot and remove it after you hear a beep.
- Click on the Continue button.
- If you select the Boarding Pass Barcode option (applicable only if you already have your boarding pass):
- Place the QR code/2D barcode (it appears on the top right corner of your itinerary receipt) on the barcode reader.
- Click on the Continue button
- The Passport Information Registration Screen will appear next.
- To register your passport information, place your passport on the Passport Information Registration Screen and remove it after you hear a beep. Then tap on the Continue button.
- Confirm that the passport information appearing on the Passport Information Confirmation Screen is correct, and tap on the Continue button.
- Check that the information appearing on the Passenger List and Flight Details page is correct, and tap on the Confirm Check-in button.
- Collect your boarding pass after the Collect Boarding Pass message appears on the screen.
- Tap on the Finish button to complete your check-in.
- Airport Counter Check-in Time and Process
The airport counter check-in times vary by airport. Most counters open 3 hours before departure and close 60 minutes before departure, but you must refer to your ticket for the exact opening and closing check-in times or call the departure city’s airport.
| Airport and Terminal | Flight | Airport Counter Opening Time |
| Delhi Terminal 3 Houston Terminal D Shanghai (Pudong) Terminal 2 Tokyo Haneda Terminal 3 | All flights All flights All flights All flights | 3.5 hours before departure 3.5 hours before departure 3.5 hours before departure 3.5 hours before departure |
| Bangkok Brussels Chicago Terminal 5-Arrival)/ Terminal 1-Departure Frankfurt Terminal 1 Hall B Guangzhou Terminal 1 Hangzhou Hanoi Terminal 2 Ho Chi Minh City Honolulu Terminal 2 Kuala Lumpur Terminal 2 London Terminal 2 LA Tom Bradley International Terminal Manila Terminal 3 Mumbai Terminal 2 New York City Terminal 7 Paris Terminal 2E Phnom Penh Qingdao San Francisco International Terminal Seattle Shenzhen Terminal 3 Singapore Terminal 3 Sydney Terminal 1 Vancouver International Terminal Washington, D.C. Yangon Terminal 1 | All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights | 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure 3 hours before departure |
| Hong Kong Terminal 1 Jakarta Terminal 3 Taipei (Songshan) Terminal 1 Tokyo Narita Terminal 1 Tokyo Haneda Terminal 3 | All flights All flights All flights All flights Flights departing between 8.00pm – 4.59am | 2.5 hours before departure 2.5 hours before departure 2.5 hours before departure 2.5 hours before departure Counters open at 7.00am for flights departing before 9.30am 2.5 hours before departure |
| Mexico City Terminal 1 | All flights | 10.30pm |
| Beijing Terminal 3 Chengdu Terminal 1 Chennai Terminal 4 Dalian Dusseldorf Kansai Terminal 1 Munich Terminal 2 Nagoya Terminal 1 Perth Terminal 1 San Jose Terminal A Seoul (Gimpo) International Terminal Shenyang International Terminal Shanghai (Hongqiao) Terminal 1 Taipei (Taoyuan) Terminal 2 Tokyo Haneda Terminal 2 Vienna Terminal 3 Vladivostok Wuhan Terminal 3 Xiamen Terminal 3 | All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights All flights | Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended Flight operations temporarily suspended |
Airport Check-in Process. When checking in at the airport counter:
- Present the required documents, such as your ticket, passport, visa, etc.
- The ANA staff will check your documents and issue a printed boarding pass.
- You can also request a change of seat, an upgrade, etc.
- Through check-in Time and Process
If your itinerary contains multiple sectors and you are eligible for through check-in, you must complete your through check-in within the specified time limits (listed below).
You can use the through check-in service if:
- You check in within the minimum connecting time limits.
- You hold a confirmed flight reservation for the connecting flight.
- The connecting flight’s operating carrier is a partner airline that allows through check-ins.
- Your complete itinerary appears on one flight ticket (most cases).
- The through check-in service is available at the airport.
Through Check-in from Domestic to International Flights
You can through check in at all domestic airports within Japan (except Kitakyushu and Iki airports) for an ANA International flight at least 30 minutes before departure. Your baggage will be transported to your destination.
- If the domestic flight sector’s arrival airport in Japan is different from the international flight’s departure airport (such as Itami-Kansai or Haneda-Narita), you will be required to check in your baggage at the international flight’s departure airport.
- You can check in your baggage only on same-day connections. Only Haneda Airport offers a through baggage service for flights departing between midnight and 3am the next day.
- You can check in online if you’re connecting from a domestic flight within Japan to an ANA Group carrier-operated international flight.
If You’re Checking in at the Airport…
You can complete a through check-in for an international flight at an airport in Japan, use a self-service check-in machine (if available), or go to the international connection counter, which is mandatory at:
- Sapporo (New Chitose, Counter #6)
- Okinawa (Naha, Counter #3)
- Fukuoka (Domestic Terminal 1F, Counter #5)
- Osaka (Itami, South Terminal, Counter #11)
- Nagoya (Chubu, K1)
The SKiP service will not be available.
If You’re Checking in Online
If you’re checking in online for an international flight, you don’t need to check in at the airport. To check your baggage, proceed to Baggage Counter. However, if you’ll be checking from the following airports, use the baggage counters as shown below:
- Sapporo (New Chitose, Counter #6)
- Okinawa (Naha, Counter #3)
- Fukuoka (Domestic Terminal 1F, Counter #5)
- Osaka (Itami, South Terminal, Counter #11)
- Nagoya (Chubu, K1)
Through Check-in for a Domestic ANA Flight within Japan
You can through check-in for a domestic flight sector (in Japan) from an international airport (outside of Japan) on an ANA Group carrier flight. To clear customs, you will need to collect your baggage at the international arrival airport and check it in again.
Through Check-in for Partner Airline Flights
The following partner airlines offer through check-ins:
| Air India (AI) | Malaysia Airlines (MH) |
| Delta Airlines (DL) | LATAM Airlines (LA) |
| Hawaiian Airlines (HA) | LACSA Airlines (LR) |
| Air Canada (AC) | Juneyao Airlines (HO) |
| Alaska Airlines (AS) | Garuda Indonesia (GA) |
| United Airlines (UA) | Eurowings (EW) |
| Air France (AF) | Ethiopian Airlines (ET) |
| Vistara Airlines (UK) | Etihad Airways (EY) |
| Virgin Australia (VA) | Egypt Air (MS) |
| Virgin Atlantic (VS) | Croatia Airlines (OU) |
| THAI Airways (TG) | Copa Airlines (CM) |
| TAM Mercosur (PZ) | Cathay Pacific (CX) |
| TAM Airlines (JJ) | Brussels Airlines (SN) |
| Taca International Airlines (TA) | Avianca (AV) |
| Swiss International Air Lines (LX) | Austrian Airlines (OS) |
| Singapore Airlines (SQ) | Alitalia Airlines (AZ) |
| Scandinavian Airlines (SK) | Air New Zealand (NZ) |
| S7 Airlines (S7) | Air Dolomiti (EN) |
| Philippine Airlines (PR) | Aegean Airlines (A3) |
| Malindo Air (OD) |
The following airlines offer through check-in with restrictions, i.e., the through check-in service may not be available at some airports:
- Asiana Airlines (OZ)
- Lufthansa (LH)
- EVA Air (BR)
- Vietnam Airlines (VN)
- Turkish Airlines (TK)
- TAP Portugal (TP)
- South African Airways (SA)
- Shenzhen Airlines (ZH)
- LOT Polish Airlines (LO)
- Hong Kong Dragon Airlines (KA)
- Bangkok Airways (PG)
- Air China (CA)
You can use the through check-in service if you’re connecting from an international ANA flight to a partner airline’s flight on the same day. This means:
- You will receive your boarding pass at the ANA counter for the partner airline’s flight.
- Your baggage will be carried to your destination airport.
Exceptions
- If you’re connecting through the United States or other cities, you may have to collect and check in your baggage again (except at Houston Airport).
- You may have to collect and check in your baggage again even if you’re taking a connecting flight outside of the United States, so you always confirm when you check in your baggage.
- You will not be able to through check-in your baggage from an ANA flight to a United Airlines flight if your layover time exceeds 12 hours. You must collect your baggage at the connecting airport and check it in again to your destination airport.
Through Check-in for International ANA Flights
If you’re travelling on ANA-operated international flights with same-day connections, you can through check-in yourself and your baggage to the destination airport (unless the transit airport does not offer the through check-in service).
Connections
If you’re catching a connecting flight, you must meet the Minimum Connecting Time limits. For details, Call us or the ANA office in your city/country.
Minimum Connecting Times for ANA Flights
Refer to the tables below for the minimum connecting times for domestic and international flights.
| Minimum Connecting Time at Domestic Airports in Japan (for both flights operated by the ANA Group) | ||
| Narita Airport | ||
| Domestic to international flights | International to domestic flights | International to international flights |
| At least 45 minutes | At least 75 minutes | At least 45 minutes |
| Haneda Airport | ||
| Domestic to international flights | International to domestic flights | International to international flights |
| Connecting to Terminal 2 At least 55 minutes Connecting to Terminal 3 70 minutes or more | Connecting to Terminal 2 and 3 At least 80 minutes | Connecting to Terminal 2 and 3 At least 75 minutes |
| Nagoya (Chubu) Airport | ||
| Domestic to international flights | International to domestic flights | International to international flights |
| At least 55 minutes | At least 60 minutes | At least 55 minutes |
| Kansai Airport | ||
| Domestic to international flights | International to domestic flights | International to international flights |
| At least 60 minutes | At least 60 minutes | At least 60 minutes |
| Between Haneda and Narita | ||
| Domestic to international flights | International to domestic flights | International to international flights |
| At least 180 minutes | At least 180 minutes | At least 210 minutes |
| Between Itami and Kansai | ||
| Domestic to international flights | International to domestic flights | International to international flights |
| At least 180 minutes | At least 180 minutes | NA |
| Between Kobe and Kansai | ||
| Domestic to international flights | International to domestic flights | International to international flights |
| At least 230 minutes | At least 210 minutes | NA |
| Note The minimum connecting times mentioned above include the ground travel time between airports. | ||
Minimum Connecting Time at Overseas Airports
The minimum connection time will differ by airport and airline, and also need to be adjusted for departure and arrival terminals, counter location, etc. For details and assistance, call ANA.
- ANA SKiP Service for Domestic Flights within Japan
The SKiP service is available for domestic flights within Japan. If you’ve already completed your reservation, ticket purchase, and seat reservation, you can skip your check-in and head directly for your security inspection. 
If the SkiP service is available, you’ll see the SKiP icon next to the seat number.
After you book your flight ticket and make a seat reservation on ANA’s website, you will need to bring along your boarding pass (online/mobile/printed boarding pass with 2D barcode), ANA Mileage Club Card, or ANA Card with IC functionality.
After reaching the airport, proceed straight for security. To pass through security (and the boarding gate), scan your barcode or IC-enabled card on the reader. If you change your flight or seat after going through security, use your new boarding pass to go through.
Be sure to meet the following deadlines:
- Check in your baggage at least 20 minutes before departure.
- Go through the security checkpoint at least 15 minutes before departure.
- Reach the boarding gate at least 10 minutes before departure.
Exceptions. You will not be able to use the SkiP service and must check in at the airport counter or the self-service check-in kiosk if:
- You’re travelling on a discounted fare, such as the AMC Companion Fare.
- You require special assistance, such as a wheelchair, ANA Junior Pilot Service, etc.
- You’re travelling with children below 3 years of age.
- Your itinerary includes 4 or more sectors.
Frequently Asked Questions on ANA Check-in
To change the language selection option to English when checking in online:
• Go to ANA.co.jp
• Click on the language dropdown in the top right corner
• Select English as your language
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