Air Transat Change Flight Policy

The Air Transat change flight policy allows free flight changes to all types of tickets (incl. Eco Budget), within 24 hours of purchase. You can modify all other fares (except Eco Budget) without penalty up to 24 hours before departure, as long as you pay the difference in fares at the time of rebooking. Option Flex fares (Standard/Extra) for South and Europe can additionally be modified (dates, destination, and/or hotel accommodation if you pay the fare difference) or transferred to a friend at no additional charge.

Below is an overview of the Air Transat flight change policy

• You can make changes to any flight ticket (incl. date and destination) free of charge within 24 hours of purchase, as long as you pay the difference between the original and the new fare. 
• You can make changes to any ticket except Eco Budget. 
• Eco Budget fares cannot be changed outside the 24-hour grace period.
• You can make changes to the following fares up to 24 hours before departure without paying a change fee, but you will need to pay the difference in fares if the new fare is costlier at the time of rebooking:
  • Eco Standard
  • Eco Flex
  • Club Standard
  • Club Flex 
• If you purchase your ticket from a third party, you must contact them directly to make the required changes to your ticket. 
• You can change a substitute flight (or cancel it) without penalty if your original flight is cancelled and the substitute flight does not suit you (you will only have to pay the fare difference if you’re changing destinations).
• You can make changes to an Option Flex fare (Standard/Extra) for South and Europe packages (subject to availability) as follows:
  • Option Flex Standard fares allow you to change your travel dates, destination, or hotel up to 72 hours before departure without paying any change fee, and transfer your package to a friend up to 30 days before departure without paying any fees. 
  • Option Flex Extra fares allow you to change your travel dates, destination, or hotel up to 24 hours before departure without paying a change fee and transfer your package to your friend up to 30 days before departure without paying a fee.

Note: If the new package re-booked by you is costlier, you’ll have to pay the fare difference. 

• If your Air Transat flight is cancelled or delayed by 3 hours or more:
  • You will be transported on the next available flight at no additional charge on Air Transat or an interline partner flight.
  • If the reason for your flight’s delay/cancellation is not within Air Transat’s control and it is unable to provide alternative transportation within 48 hours of your original flight’s departure, you will be offered alternative transportation either on Air Transat or an interline partner flight.
    • If space on the other airline is available only in a lower service class than your original flight’s service class, you will have the option to travel on the lower service class and get a refund of the fare difference or obtain a full refund of the unused part of your ticket.
  • If a large carrier is unable to provide alternative transportation on Air Transat/partner airline within 9 hours of your original flight’s departure time, you will be offered alternative transportation on another carrier no later than 48 hours of the original flight’s departure time. 
  • If the reason for the flight delay/cancellation is outside the control of the large carrier’s control and you cannot be provided alternative transportation on the carrier or a partner carrier within 48 hours of your flight’s departure time, you will be offered transportation on the next available flight operated by another carrier. 
  • If no suitable alternative transportation can be arranged, you will be refunded the unused part of your ticket, and when necessary, you will be transported back to your point of origin at no additional cost within reasonable time. If the flight delay/cancellation is outside the airline’s control, you will be entitled to a refund only 48 hours after your original flight’s departure time. 

Note: You may be entitled to a compensation of CAD 125 (for small carrier flights) and CAD 400 (for large carrier flights) if the flight delay/cancellation is within Air Transat’s control, no safety issues were involved, and you were informed within 14 days of your original flight’s departure. 

Air Transat Change Fees for Flights

Air Transat does not charge a change fee, as long as you change your flight ticket within the permissible deadlines. You cannot make flight changes to Eco Budget fares outside of the 24-hour grace period but you can change all other fares (Eco Standard, Eco Flex, Club Standard, and Club Flex) without paying any change fee, provided:

• You make the changes at least 24 hours before departure, and 
• You pay the applicable fare difference between the old and new fares

No change fees for Option Flex fares

If you purchase an Option Flex fare for a South or Europe package, you can make the following changes without having to pay any change fees:

• Option Flex Standardfare (for $89/passenger at the time of booking only):
  • Change your travel date, destination, or hotel up to 72 hours prior to departure, and 
  • Transfer your package to a friend up to 30 days before departure 
• Option Flex Extra fare (for $149/passenger at the time of booking only):
  • Change your travel date, destination, or hotel up to 24 hours prior to departure, and 
  • Transfer your package to a friend up to 30 days before departure 

Note: You will have to pay the fare difference if the price of your new package at the time of rebooking is costlier.

How to Change an Air Transat Flight

The Air Transat change flight policy allows you to change your flight:

• By phone at +1-877-872-6728/1-514-636-3630 
• Through Air Transat’s website (Manage My Booking)
  (if you booked your ticket directly through Air Transat’s website/mobile app)
• By contacting an Air Transat ticket office in your area
• Through an Air Transat airport ticketing counter
• By contacting your travel agent 

How to change the destination on Air Transat

You can change your destination on Air Transat by phone, or online via Manage My Booking if you purchased your ticket from Air Transat’s website or mobile app, through the airline’s ticketing office or travel agent.

Air Transat Seat Changes

The Air Transat change policy allows you to make changes to your seat (or select your seat) up to 24 hours before departure. You can make changes to your seat selection:

• By phone 
• Online up to 24 hours before departure via Manage My Booking 
• Through an Air Transat ticket office (city/airport)
• Through your travel agent 

The Air Transat change flight policy does not allow refunds on seat cancellations. However, seat selections are free during online check-in, though the choices can be very limited at this stage.

• No refund will be issued if you cancel your seat selection.
• Seat selections are free during online check-in but the choices can be very limited at this stage. 

Air Transat Travel Credits

Air Transat Travel Credits for bookings made online can only be applied toward the products for which they were issued. If your Travel Credit was issued against the cancellation of a package, it can only be used to book a new package, and if it was issued against the cancellation of a flight, it can only be used to book a new flight. 

• If you want to book a product not listed on your original reservation, you will need to:
  • Call Air Transat at +1-877-872-6728/1-514-636-3630 
  • Contact your travel agency
• If you want to book a new package with your Travel Credit:
• Book your new package online via AirTransat.com 
• Provide your 8-digit Travel Credit number on the payment page
  (in step 3, in the field marked Use your travel credit)
  Your Travel Credit will be applied automatically to the new package’s reservation 
• Complete your booking
• You will receive a confirmation message upon completion
• If you want to book a new flight with your Travel Credit:
• Book your new flight online through AirTransat.com 
• Enter your 6-digit alphanumeric Travel Credit on the payment page 
• Follow the steps outlined above 
• If you want to book a flight or package from a travel agent/non-AirTransat website you booked your ticket through, you will need to contact them directly to book your new flight or package and provide your Travel Credit code. 

If your new trip/package is cheaper, the Air Transat change flight policy allows you to use the balance amount to purchase other products or book another trip. It also allows the use of travel credits in multiple installments, as they have no expiration date and are fully transferrable.

Air Transat Flight Delay Compensation

If your flight is disrupted due to reasons within the airline’s control and not because of safety reasons, you are entitled to the following compensation: 

• If you reach your destination between 3 hours and less than 6 hours later, you will be entitled to a compensation of CAD 125 on a small carrier and CAD 400 on a large carrier. 
• If you reach your destination between 6 and less than 9 hours later, you will be entitled to a compensation of CAD 250 on a small carrier and CAD 700 on a large carrier.
• If you reach your destination at least 9 hours later, you will be entitled to a compensation of CAD 500 on a small carrier and CAD 1000 on a large carrier. 

European Union Air passenger rights

If your flight departs from an EU airport and you have not received re-routing assistance, and you are denied boarding or your flight is delayed by 2 hours or more, you may be entitled to certain treatment standards under European Union Air passenger rights. For details on long delays, refer to this page.

How to make a compensation claim

To make a flight disruption claim, you will need to submit a request through this form within 1 year of your flight’s disruption date. You will hear from Air Transat within 30 days of receiving your claim. 
If you want to claim insurance, you can download and submit a certificate of delay, as long as you submit it within 120 days of your original departure date.

Frequently Asked Questions (FAQs) on Air Transat Change Flight Policy

Need quick help? Check out the answers below to the most commonly asked questions about the Air Transat change flight policy, change fees, free flight changes, flight change process, and more.